Zurich offer digital training webinar to Age UK network

Zurich wish to support the Age UK network by organising a digital training webinar. Find out how you can submit your questions and access two online training videos for using Microsoft Teams.

Zurich have a team of specialists who have spent many years in Digital Marketing and Digital Experience. They want to support the local Age UK network by organising a digital training webinar. If you are interested in taking part, please complete the ‘Zurich Training Survey’ by 26th June outlining the questions you most want answered.

This webinar (date/time TBC) will take a Q&A format offering some practical answers and tips around: 

  • Digital customer experience including web user experience design and build 
  • How your customers find you – such as optimising for Google search  
  • Monitoring and analysing your Digital Analytics and how to optimise and improve   
  • Managing agencies  

Interested in joining this webinar? We’re asking for you to submit any questions you have on this topic to be submitted in advance so we can make this as useful and relevant for you as possible! Note that no personal data will be shared with Zurich, the responses will be submitted to a member of the Age UK team. 

Please submit your questions through the ‘Zurich Training Survey’ by the Friday 26th June.  

Zurich – Microsoft Teams Training Videos  

Zurich have also shared two online training videos for Microsoft Teams.  

The first video provides ‘An overview of using Microsoft Teams and its functionality’, including creating channels, editing posts, creating notifications, sharing files, using the ‘planner’ and chat functions. This video is 30 minutes (note that the video starts at 13 mins 10 secs) 

The second video provides more specific information on ‘Creating a Team’ including the basics of creating a team, adding members, restricting access and administrator roles. This video is 13 minutes. 

Watched these videos and want more training like this or training covering other O365 programmes?  

If you watch these videos please let us know in the Zurich Training Survey. This will help us and Zurich get a good understanding if these types of videos were helpful. 

If you feel you would benefit from further MS Teams training or other Office 365 application training please let us know by completing the Zurich Training Survey. For example, setting up a meeting on Teams Calendar, using Microsoft forms, Microsoft Excel. 

A reminder of available volunteer enquiry options

With volunteer enquiries on the up in recent weeks, here are two options that may help your team to handle new applications.

To support with managing the recent increase in volunteer enquiries, Age UK is offering two new functions. If you haven’t done so already, you can still opt for one or both of the following functions:

Corporate Volunteer Secondment Offers 

Numerous corporations are contacting Age UK to offer volunteer time from their staff who are being paid yet unable to work. Some of the businesses have employees with company vehicles or reference/DBS checks as part of their employment. 

We want to know if you’d like us to contact you if we receive an offer from a company with staff in your area. Completing this form does not mean you will be required to take up the offer, it simply means we will get in touch to let you know it is an option. 

Please complete this form to let us know if and when you’d like us to share these offers with you. 

Option to temporarily disable volunteer enquiries through Age UK website 

Many local Age UKs are working at maximum capacity and may not, at this time, be able to process new volunteers. To support with this, we are adapting the system to provide you the opportunity to “turn off” the volunteer enquiry function for your organisation on the Age UK website. 

If you opt to disable enquiries, volunteers in your area who enquire will be sent a warm response that encourages them to take up the Age UK Neighbourly Volunteering offer. If, later, you decide you would like to contact the prospective volunteer, we will be able to share their details with you then. 

We will provide this option for at least 3 more weeks and this may be extended should it be most helpful to your organisation. You can also re-enable these enquiries at any time by emailing: anna.croghan@ageuk.org.uk  

To temporarily disable volunteer enquiries from the Age UK website to your organisation, please submit your organisation name here. 

Option to temporarily disable volunteer enquiries through Age UK website

With an increase in publicity expected in the coming days, find out how you can temporarily disable volunteer enquiries from the Age UK website.

Age UK is expecting a possibly significant increase in publicity from tomorrow, Thursday 23rd April and you will receive more information on this shortly.

Many local Age UKs are working at maximum capacity and may not, at this time, be able to process new volunteers that could enquire because of this publicity. To support with this, we are adapting the system to provide you the opportunity to temporarily “turn off” the volunteer enquiry function for your organisation.

If you opt to disable enquiries, volunteers in your area who enquire will be sent a warm response that encourages them to take up the Age UK Neighbourly Volunteering offer. If, later, you decide you would like to contact the prospective volunteer, we will be able to share their details with you then.

We will provide this option for a minimum of 1 week (when we anticipate the most publicity), and this can be extended should it be most helpful to your organisation.

To temporarily disable volunteer enquiries from the Age UK website to your organisation, please submit your organisation name here.

Template Content for Websites Now Available!

Age UK’s Digital Team have produced some template coronavirus content for local Age UKs to use on their websites.

Over the past few weeks, Age UK has been thinking about how we can best support you with your website content around coronavirus: how it’s impacting on your organisation and what that might mean for people who want to use your services or support you. 

As you’d expect, some fantastic content is being produced; but there’s also a lot of variation between websites and we’ve observed that some partners have not had the opportunity to update their sites to reflect the current crisis. 

We know you are under enormous pressure right now so have developed some template content that you may want to include on your website if you haven’t got time to prepare this yourselves. 

We hope this will help you manage: 

  • enquiries from the public – who may be disappointed that they can’t get what they’re expecting from reading your website  
  • enquiries from people who are wanting to volunteer.  

It will also help in our dialogue with funders who we know are looking at partner websites to see what they could support. We hope that showing how you’re responding to the crisis and the impact it’s having will help to bring in more funding to the network. 

You can find the template content in your website Content Management System (CMS). The individual blocks can be found in the right hand assets panel, under the Global Folders. You will need to copy them into your own asset folders to be able to personalise them for your local Age UK.  

The content pack guidance for this can be found here.

Webinar: Web Workshop – Coronavirus Messaging 

Our Digital Team will also be running a webinar on Wednesday 22 April to talk through and demonstrate how you can use this content on your sites. We encourage you to join us on Wednesday 22 April 2020 from 11am to 12pm 

To join the webinar, please click here.

Helping older people get the support and services they need

Find out about the new Partner Services Survey, the latest website messaging, and read an update on responses to the I&A survey.

Partner Services Survey 

Today we’re launching Partner Services Survey. This survey provides an easy way for you to tell us about the services you’re currently running and any changes you have made / are making to them. This information will be used by our national Advice Line to ensure we signpost correctly to you and provide the best possible experience for the people who call us. We will also use this information to help bring in more funding for the network.  

The survey is designed so you can simply update it as and when you make a change to a service, enabling us all to keep the information up to date. If you’ve told us your designated contact for completing the survey, we will send the link directly to them. If you haven’t done this, please share the link below with the person in your organisation who can complete it and make amendments as your services change.  

www.surveymonkey.co.uk/r/XFDZZNZ

We’re also looking at how we can enable you to use this content on your website and will tell you more about that next week. 

Website messaging 

In the meantime, we’ve developed some template content that you may want to include on your website if you haven’t got time to prepare this yourselves. This will be available on the CMS from next week. We hope this will help you to: 

  • manage enquiries from the public – telling them what you can do for them right now and what activity has needed to stop / change; 
  • handle enquiries from people who are wanting to volunteer – you may need more volunteers / you may have too much demand; 
  • seek donations to help fund your activities at this time.  

This will also help in our dialogue with funders who we know are looking at partner websites to see what they could support. We hope that showing how you’re responding to the crisis and the impact it’s having will help to bring in more funding to the network. 

I&A Survey 

Thanks to everyone who’s completed our I&A service survey. To date, we’ve had 100 responses and this is already helping us to signpost better. 

We sent the survey directly to your I&A teams but if they’re unable to complete it directly, you can complete it on their behalf here.

If you have any questions regarding this, please contact covid-19enquiryline@ageuk.org.uk   

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