Creating a Warm Welcome – learning toolkit from the Ageing Better programme

Learning from the Ageing Better programme has produced some useful guidance on how organisations can create a warm welcome for the older people they are supporting.

The National Lottery Community Fund provided funding worth £87 million over a 7-year period to organisations across the country to tackle social isolation and loneliness. There has been a huge amount of learning gained from that programme, including insight as to how organisations can create a warm welcome for the older people they are supporting to take part in activities and remain connected in their communities. You can find the full toolkit below, along with an insights pack from a recent event on this subject.

You can access the Warm Welcome toolkit here. 

Insights Pack

In addition, an event was held on 14th October to gather together thoughts and ideas from participating organisations as to the implementation of this approach. The feedback from that event is summarised in the insights pack here

This learning may be useful for local Age UK partners when thinking about how they welcome older people into their services.

Contact Details

If you’ve any queries on this please contact Alison Ingram – alison.ingram@ageuk.org.uk

Solace Women’s Aid Launch Event: Supporting Older Survivors Toolkit

Book your free place at the launch of Solace Women’s Aid new “SOS Toolkit: Supporting Older Survivors”. Age UK’s Safeguarding Manager, Carrie Bower, will be speaking at the event.

Solace Women’s Aid are excited to announce the launch of their ‘SOS Toolkit: Supporting Older Survivors’, created in collaboration with Dewis Choice. At this event, a panel of experts will be reflecting on the research in the toolkit, specifically the ‘invisibility’ of older women and the barriers they face to accessing support. Age UK’s Safeguarding Manager, Carrie Bower, will also be speaking at this free event. This launch event will take place on Thursday 25th November from 12:00 – 13:15. To find out full details and to book your place, please click here.

We Are Undefeatable Learning Event – Working Together Locally to Support People with Long-term Health Conditions

The We Are Undefeatable Campaign are hosting a learning event to share how 10 local authority areas have worked with their local systems to support people with long-term health conditions.

Over the past 2 years, 10 local authority areas have adopted a wide range of approaches to the We Are Undefeatable campaign, supporting their local systems to help change the behaviour of inactive adults living with long-term health conditions. Each of the leaders in these areas are now ready to share what they’ve learnt about building relationships with health and social care partners, local campaigning, ambassador programmes, developing new physical activity offerings and much more. Read on to find out more, or click here to book your place at some of the sessions over a 3-day period, 23rd-25th November 2021.

If you have an interest in this subject or place-based learning, join the We Are Undefeatable learning event to hear about what each area has been doing. The focus will be on what’s worked well but also what some of the challenges have been and how they have navigated these.

The learning event consists of a series of short online sessions over a 3-day period, 23rd-25th November 2021. You can join as many sessions as you like or watch the recordings later.

View the full programme and register for the sessions you’re interested in by clicking the link below.

For any enquiries contact: eventenquiries@insightangels.com

Free awareness talks from Bowel Cancer UK

Bowel Cancer UK host free online bowel cancer awareness talks, to help organisations to support those they work with. Find out how to book a presentation for your organisation.

Bowel Cancer UK provide free online bowel cancer awareness talks to workplaces and community groups across the UK. As 90+ percent of bowel cancers occur in those who are over 50 (yet are treatable and curable when caught early) the organisation would like to invite all members of the Age UK Network to book one of their 30-minute virtual presentations to highlight signs, symptoms, and risks for older people. Find out all about the talks, including how to book your place at a presentation, below.

Bowel cancer is currently the fourth most common cancer in England and the second biggest cancer killer. Over 34,000 people in England are diagnosed with bowel cancer each year, and over 13,500 people die annually from the disease.

However, it doesn’t have to be this way, as bowel cancer is treatable and curable, especially when caught early. That’s why Bowel Cancer UK are dedicated to raising awareness through our volunteer-led awareness talks.

What will be in the talk?

Our volunteers will deliver a 30-minute virtual presentation and highlight the following key awareness messages:

  • Signs and symptoms – learn the most common symptoms of bowel cancer
  • Risks – gain an awareness of the risk factors associated with bowel cancer
  • Bowel Screening – learn about the NHS bowel screening programme and the importance of taking part

Our volunteers will also be happy to answer any questions you might have. Very often, they have had personal experience of bowel cancer, and therefore have a great deal of knowledge and wisdom to share.

We really do rely on the support of workplaces and community groups to help us raise awareness of this common, yet curable, cancer.

Trial support for carers who don’t speak English

UCL are applying for additional funding to translate, adapt and test iSupport in at least one other language in the UK. Find out how you can take part.

University College London (UCL) are currently delivering a trial evaluating the effectiveness of the World Health Organisation iSupport intervention for family caregivers of people with dementia. However, the intervention is only currently available for people who speak English, meaning that many do not have access. UCL are applying for additional funding to translate, adapt and test iSupport in at least one other language in the UK – probably Punjabi, though this will be driven by those available to work with UCL on this. If your local Age UK has links to groups of local carers who do not speak English and would like to take part, please contact Aimee Spector as soon as possible at a.spector@ucl.ac.uk. Thank you.

Upcoming We Are Undefeatable Webinar

Catch up with the latest insights, news and campaign plans for We Are Undefeatable at their Autumn Webinar on Thursday 30th September at 10am.

There’s still time to save your space at the next We Are Undefeatable webinar. Join us on Thursday 30th September from 10am to 11am for the latest updates from the We Are Undefeatable campaign. This webinar will provide some insight into current experiences of people living with health conditions, what barriers they have been facing and what opportunities there are to support them to build physical activity into their routines. The webinar will also be sharing a preview of upcoming assets/resources that may be relevant to local partners.

What can you look forward to at the autumn webinar?

  • Insights and results from our summer campaign period
  • An exciting update on our activity for autumn, including a TV partnership with a popular daytime programme
  • A preview of the new Make Your Move video series from the Richmond Group
  • The latest wider system activation updates from Sport England

We look forward to seeing you at the webinar, where there will also be the opportunity to answer any questions you may have around the campaign. In the meantime, contact us with any immediate questions via email at weareundefeatable@ageuk.org.uk.


Please note: This event is for campaign supporters and stakeholders. The event can be shared with with your colleagues and organisations you work with, however it should not be shared on external social media platforms. Thank you.

Providing data analysis support to Partners

Age UK are setting up a programme that will provide support to Partners to help analyse your data. Find out how to get involved.

As you know, Age UKs collect data from delivering services to older people, their families, and carers which requires analysis on an almost daily basis. This allows Partners to report on these services, provide insight to understand service users and improve services. However, we are aware that for some Partners there either is not the capacity internally to do this analysis, or the access to software required to fully explore the data. Therefore, Age UK are setting up a programme that will provide support to Partners to help analyse your data. Full details can be found below.

Age UK are setting up a programme that will allow Partners to access support from Age UK to analyse their data.

This support will cover:

  • Statistical analysis of existing datasets, from small single-issue datasets to whole service or organisation datasets
  • Support to consider data collection, and plans to improve data collection
  • Provide support to plan analysis and embed analysis in day to day operations
  • Support to interpret and create action plans based on findings from analysis

If you are interested in taking part, or have any questions, please contact localstatistics@ageuk.org.uk. This offer is not time limited and will be available as a support offer until further notice.

In case you missed it: we posted earlier this week about a new template Data Privacy Impact Assessment resource which may also be of interest. Click here for further details.

Are you doing any work to support older prisoners?

Are you doing any work to support older prisoners at your Age UK? If so, please get in touch with Andy Civil at Age UK.

Are you doing any work to support older prisoners, either within prison or in the community at your Age UK? If so, please get in touch with Andy Civil at Age UK (andrew.civil@ageuk.org.uk) who is looking to gauge the levels of support work for older prisoners across the Age UK Network.

Specialist support for charities from Moore Kingston Smith

Moore Kingston Smith have partnered with Dunhill Medical Trust to fund expert support for charities working with older people. Find out how to apply.

Moore Kingston Smith have partnered with Dunhill Medical Trust to fund expert support for charities working with older people. The Fundraising & Management team will provide specialist support in a range of specific areas, including strategy, sustainability, impact assessment and communication. This is an opportunity for charities to access bespoke support, funded by the Dunhill Medical Trust. The deadline for applications is 20 September 2021 and it is expected that around eight organisations will receive specialist support. For full details including how to apply, please click here.

Age UK Digital Inclusion Network – August Meeting and Teams Group

Find out how to join the Age UK Digital Inclusion Network, including the Microsoft Teams group and their upcoming meeting on Tuesday 17th August.

Currently standing at over 50 members, the Age UK Digital Inclusion Network hopes to promote network learning and the development of Digital Inclusion support services for older people, through bi-monthly network meetings and a Microsoft Teams group, where partners can share knowledge and troubleshoot. Our next Digital Inclusion Network meeting takes place on Tuesday 17th August from 10:00-11:30am and will focus on fundraising for your digital inclusion services. Find out full details below, including how to sign up for the Digital Inclusion Network, the Teams Group, and the next meeting.

Both the Teams group and the network meetings are open to staff representatives who are responsible for overseeing the development and/or delivery of their local Digital Inclusion support services. You don’t need to be an expert to join, but you do need to be passionate about the importance of digital skills support for older people. The group will be joined, and meetings attended, by network partners who might just be starting out, those who have been delivering these services recently during the pandemic, and those who have a long history of delivery of Digital Inclusion support services.

We’ve already had our first Digital Inclusion Network meeting, but we’re keen to make these available to as many teams across the network as possible. Our next Digital Inclusion Network meeting will focus on fundraising for your digital inclusion services, and will take place on Tuesday 17th August 10:00-11:30am. The meetings are co-facilitated by Age UK and network representatives. By joining the Microsoft Teams group for the Digital Inclusion Network, you will also receive access to the bi-monthly meeting invites which will be hosted on Teams.

If you would like to join the Digital Inclusion Network, want to sign up for our next meeting, or have any questions about getting involved, please email servicesdigital@ageuk.org.uk with your local Age UK/Cymru name and role.