Reminder: Book your place at Age UK’s “Safeguarding Speaks…” webinars!

A quick reminder to register for our upcoming “Safeguarding Speaks…” webinar series. Find out more about each session, including how to book your place.

This is a quick reminder that Age UK will be marking Safeguarding Adults Week 2022 with a webinar series called “Safeguarding Speaks…”. Hosted by Carrie Bower from Age UK’s Safeguarding Team, we’re running a series of quick lunchtime webinars where we will interview a range of external professionals, and you’ll have an opportunity to ask questions afterwards. You can now book your place at these sessions below.

Monday 21 November | 12:30-13:00 | Safeguarding Speaks… to Age UK’s Safeguarding Team

At our first Safeguarding Speaks… session, you’ll meet Sam, Julie, and Carrie from Age UK’s Safeguarding Team. We’ll tell you who we are and what we do, as well as outlining some safeguarding themes and risks we are seeing emerge at Age UK. We’ll also discuss what to expect from the week’s webinars.

Click here to book your place!

Tuesday 22 November | 12:30-13:00 | Safeguarding Speaks… to Hourglass

Hourglass (Formerly Action on Elder Abuse) is the only UK-wide charity working solely to call time on harm, abuse, and exploitation of older people. Hourglass have a wide range of services for older victims of all forms of abuse and will be launching a new partnership with Age UK’s Safeguarding team during Safer Ageing week, which commences on 28th November. CEO Richard and Deputy CEO Veronica will talk about the services available to older people and what we hope to achieve from our new partnership.

To find out more about Hourglass here.

Click here to book your place!

Safeguarding Speaks… to PEGS

PEGS was set up due to the lack of provisions for parents and caregivers experiencing domestic abuse from their child (including adult offspring). In this session, we’ll speak to Michelle John, the Founder & CEO of PEGS.

Find out more about PEGS here.

Meeting Recording:

Due to scheduling issues, we have had to record this interview ahead of time, so this will no longer be a live webinar and you can watch the full recording here. This link to this recording is available to stream for a month but you can download the file and share it with colleagues across the network.


Thursday 24 November | 12:30-13:00 | Safeguarding Speaks… to Daphne Franks

Daphne will tell us about her mother, Joan. After Joan’s death in 2016, Daphne and her family discovered that a man, much younger than Joan had secretly married her. Joan was 91, had dementia and a terminal illness. These events had a devastating effect on their family. Daphne has discovered a huge lack of safeguarding for people who lack mental capacity, when marrying. She will speak to us about her campaign to ensure better protection against such predatory marriage and the changes needed to prevent this from happening to others.

Find out more about Daphne’s work here.

Meeting recording:

Due to scheduling issues, we have had to record this interview ahead of time, so this will no longer be a live webinar and you can watch the full recording here. This link to this recording is available to stream for a month but you can download the file and share it with colleagues across the network.


Friday 25 November | 12:30-13:00 | Safeguarding Speaks… to Amanda Warburton-Wynn

Amanda works for Cambridgeshire County Council as part of the Domestic Abuse & Sexual Violence Partnership and is also an independent researcher and consultant specialising in older survivors of domestic abuse and sexual violence. Recent pieces of work include developing and implementation of an older people’s risk assessment for domestic abuse which is used locally, and publication of a research paper highlighting sexual abuse of older people by hospital staff. Amanda is also a finalist in the 2022 Women Achieving Greatness in Social Care Awards.

Find out more about Amanda’s work here.

Click here to book your place!

These webinars are available to all Age UK colleagues across the network. It will be an opportunity for us all to come together to raise awareness of important safeguarding issues, start conversations and raise awareness.

Q & A Sessions

During the webinars we will invite attendees to ask questions. We will ask you to raise your hand, when prompted you be invited to turn your microphone & camera on to ask a question. We won’t be using the chat box. If you prefer to submit a question ahead of time you can do this by emailing safeguardingteam@ageuk.org.uk and Carrie will read out your question. Most speakers have agreed to be recorded for their interviews, but we won’t record the open Q & A session.

Book your place at Age UK’s “Safeguarding Speaks…” webinars!

The registration links for our upcoming “Safeguarding Speaks…” webinar series are now available! Find out more about each session, including how to book your place.

We recently messaged to let you know that Age UK will be marking Safeguarding Adults Week 2022 with a webinar series called “Safeguarding Speaks…”. Hosted by Carrie Bower from Age UK’s Safeguarding Team, each day we’ll run a quick lunchtime webinar where we will interview a range of external professionals, and you’ll have an opportunity to ask questions afterwards. You can now book your place at as many of these sessions as you like, below.

Monday 21 November | 12:30-13:00 | Safeguarding Speaks… to Age UK’s Safeguarding Team

At our first Safeguarding Speaks… session, you’ll meet Sam, Julie, and Carrie from Age UK’s Safeguarding Team. We’ll tell you who we are and what we do, as well as outlining some safeguarding themes and risks we are seeing emerge at Age UK. We’ll also discuss what to expect from the week’s webinars.

Click here to book your place!

Tuesday 22 November | 12:30-13:00 | Safeguarding Speaks… to Hourglass

Hourglass (Formerly Action on Elder Abuse) is the only UK-wide charity working solely to call time on harm, abuse, and exploitation of older people. Hourglass have a wide range of services for older victims of all forms of abuse and will be launching a new partnership with Age UK’s Safeguarding team during Safer Ageing week, which commences on 28th November. CEO Richard and Deputy CEO Veronica will talk about the services available to older people and what we hope to achieve from our new partnership.

To find out more about Hourglass here.

Click here to book your place!

Wednesday 23 November | 12:30-13:00 | Safeguarding Speaks… to PEGS

PEGS was set up due to the lack of provisions for parents and caregivers experiencing domestic abuse from their child (including adult offspring). In this session, we’ll speak to Michelle John, the Founder & CEO of PEGS.

Find out more about PEGS here.

Click here to book your place!

Thursday 24 November | 12:30-13:00 | Safeguarding Speaks… to Daphne Franks

Daphne will tell us about her mother, Joan. After Joan’s death in 2016, Daphne and her family discovered that a man, much younger than Joan had secretly married her. Joan was 91, had dementia and a terminal illness. These events had a devastating effect on their family. Daphne has discovered a huge lack of safeguarding for people who lack mental capacity, when marrying. She will speak to us about her campaign to ensure better protection against such predatory marriage and the changes needed to prevent this from happening to others.

Find out more about Daphne’s work here.

Click here to book your place!

Friday 25 November | 12:30-13:00 | Safeguarding Speaks… to Amanda Warburton-Wynn

Amanda works for Cambridgeshire County Council as part of the Domestic Abuse & Sexual Violence Partnership and is also an independent researcher and consultant specialising in older survivors of domestic abuse and sexual violence.  Recent pieces of work include developing and implementation of an older people’s risk assessment for domestic abuse which is used locally, and publication of a research paper highlighting sexual abuse of older people by hospital staff.  Amanda is also a finalist in the 2022 Women Achieving Greatness in Social Care Awards.

Find out more about Amanda’s work here.

Click here to book your place!

These webinars are available to all Age UK colleagues across the network. It will be an opportunity for us all to come together to raise awareness of important safeguarding issues, start conversations and raise awareness.

Q & A Sessions

During the webinars we will invite attendees to ask questions. We will ask you to raise your hand, when prompted you be invited to turn your microphone & camera on to ask a question. We won’t be using the chat box. If you prefer to submit a question ahead of time you can do this by emailing safeguardingteam@ageuk.org.uk and Carrie will read out your question. Most speakers have agreed to be recorded for their interviews, but we won’t record the open Q & A session.

Reminder: Winter Health Campaign Grant Scheme for Local Winter Work

A reminder of the Winter Campaign Grant Scheme, an opportunity to apply for Winter Grants between £500 and £2000. Applications close this Friday 4 November.

This is a quick reminder of the Winter Campaign Grant Scheme ahead of this Friday’s application deadline. Your organisation can apply for a Winter Grant from Age UK (between £500 and £2000) to support your current local winter work or upcoming initiatives relating to supporting older people through the winter 2022-23.

This year we are looking to fund and support the winter work of a wide geographical spread of local Age UKs. The focus of the funding will be towards any winter initiatives which help support older people to either stay warm, eat well, get vaccinated, or prevent hospital admissions. We are particularly interested in supporting those facing the greatest health inequalities.

Some examples of local Age UK winter initiatives that we are looking to fund include: emergency hot boxes; full needs assessments and signposting; winter well-being support bags; distribution of emergency equipment; winter care helplines and befriending services; and vaccination minibuses/ transport assistance.

Key information

  • We’ve linked an application form below which should be returned by 4th November 2022.
  • All grant-funded work should be completed by end of March 2023.
  • Reporting will be limited but we will require an account of what the grant money was spent on and the impact of the work or initiative.


Please submit your applications to healthinfluencing@ageuk.org.uk or contact us if you have any questions.

Paid-for Services and VAT – Guidance and Support

A reminder of the VAT guidance and support available, particularly regarding paid-for services such as Lasting Power of Attorney and Wills.

With its ever-widening scope; constantly updated regulations and case law governing; plus the onerous demands of HMRC; VAT is notoriously complicated. This message is a quick reminder of the VAT guidance and support available to local and national Age UKs, particularly regarding paid-for services such as Lasting Power of Attorney documents and Wills.

A local Age UK recently reported a concern regarding the VAT welfare exemption related to certain paid-for services, in particular Lasting Power of Attorney documents and Wills. As a result, they are currently working through the potential liability – what they will have to payback to the HMRC – which goes back over the last four years.

With that in mind, we would actively encourage all Age UKs delivering or developing a Lasting Power of Attorney and/or Wills service to take professional advice and/or use the VAT Helpline to seek clarity on your position and to ensure you are compliant with VAT rules. This may also provide an opportunity for you to assess your wider VAT status, particularly in relation to other new services you may be delivering and/or looking to develop, whether paid-for, grant-funded, or under contract, etc.

If you would like to learn more about paid-for services and VAT there is guidance and support available below:

The VAT helpline can be contacted by email AgeukVAT@crowe.co.uk or by calling 0207 842 7499. VAT information is also available on the finance support and guidance pages of the loop here.

If you are having any trouble accessing the loop, please contact: theloop@ageuk.org.uk.

Winter Health Campaign Grant Scheme for Local Winter Work

Find out full details of the Winter Campaign Grant Scheme, an opportunity to apply for Winter Grants between £500 and £2000.

Age UK’s Health Influencing team is pleased to announce the second year of our Winter Campaign Grant Scheme for the Age UK network! Your organisation can apply for a Winter Grant (between £500 and £2000) to support your current local winter work or upcoming initiatives relating to supporting older people through the winter 2022-23.

This year we are looking to fund and support the winter work of a wide geographical spread of local Age UKs. The focus of the funding will be towards any winter initiatives which help support older people to either stay warm, eat well, get vaccinated, or prevent hospital admissions. We are particularly interested in supporting those facing the greatest health inequalities.

Some examples of local Age UK winter initiatives that we are looking to fund include: emergency hot boxes; full needs assessments and signposting; winter well-being support bags; distribution of emergency equipment; winter care helplines and befriending services; and vaccination minibuses/ transport assistance.

Key information

  • We’ve linked an application form below which should be returned by 4th November 2022.
  • All grant-funded work should be completed by end of March 2023.
  • Reporting will be limited but we will require an account of what the grant money was spent on and the impact of the work or initiative.


Please submit your applications to healthinfluencing@ageuk.org.uk or contact us if you have any questions.

New training content on the Age UK e-learning site

There are some new training courses available for Partners on the Age UK e-learning site. Find out all about the new courses, including how to register and access the e-learning site.

We are pleased to announce that new training courses are now available for Partners on the Age UK e-learning site. There’s a Safeguarding Course designed to be completed as part of an induction process, as well as some Triage and Assessment Courses for those involved in call handling and Information and Advice activities. Find out full details below, including how to access the e-learning site.

Safeguarding Course

This course has been designed for all staff and volunteers to complete as part of an induction process. Safeguarding is everyone’s responsibility and it is essential that everyone, in whatever role they undertake, knows how to recognise, respond to, and report abuse and neglect. 

This course does not cover elements of the legislation regarding people in a position of trust such as care workers.

Triage and Assessment Courses

New content is available to support those who are having to make triage and assessment decisions for clients. These courses will be predominantly useful for those involved in call handling and Information and Advice activities. This course has been assigned to receptionists, I&A staff and volunteers and service managers, but anyone can request access to his course form the advice unit if they do not already have it.

How to access Age UK’s e-learning site

Access to the Age UK e-learning site is free and anyone can register for an account using the link below:

If you’ve already got an e-learning account, you can access the e-learning site using the link below:

Any questions please contact chloe.longmore@ageuk.org.uk.

Age UK Press Release on support for older people on lower incomes this winter

View the latest press release from Age UK, calling for more target support for older people on lower incomes this winter.

This latest press release from Age UK calls for more targeted support for older people on lower incomes so that they can get through the winter. New Age UK analysis shows that 2.8m older households will still be living in fuel poverty this winter, despite the government freezing the energy price cap. Read the full press release on the loop here.

If you are having any trouble accessing the loop, please email theloop@ageuk.org.uk and we’ll get your access restored.

Government outlines plans to help cut energy bills for charities

Find out about the new Government Energy Bill Relief Scheme, which will see discounts on wholesale gas and electricity prices for organisations, including charities.

The Government has announced details of their support for households, businesses and public sector organisations facing rising energy bills this winter. Through a new Energy Bill Relief Scheme, the Government will provide a discount on wholesale gas and electricity prices for all non-domestic customers (including the voluntary sector) whose current gas and electricity prices have been significantly inflated in light of global energy prices. Click here for more information.

New CQS passporting opportunity for Quality in Befriending Accreditation

Age UK and Befriending Networks have worked on a new “passporting” arrangement to help local Age UKs to gain a Quality in Befriending (QIB) accreditation.

Age UK and Befriending Networks are pleased to announce a new “passporting” arrangement that will enable any local Age UK or local Age Cymru partner with a current (2022 version) CQS certification to “passport” aspects of your CQS certification into a Quality in Befriending (QIB) accreditation.

This means that if your organisation wants to achieve QIB accreditation, the passporting arrangement will see your organisation assessed against fewer of the QIB indicators; receive a £200 discount on accreditation fees; and get one year’s free membership of Befriending Networks (if you’re already a member, you’ll get your next year’s membership for free!).

To find out more about the passporting arrangement and pricing structure, please click here.

To find out more about Quality in Befriending (QIB) and how to apply, please click here or e-mail Angus Maclean, angus@befriending.co.uk.

If you’re having any trouble accessing the loop, please get in touch: theloop@ageuk.org.uk.

A huge thank you to Warm Homes teams across the country!

A look back at the last 11 years of the Warm Homes Programme, and a huge thank you for the brilliant work carried out by hundreds of staff and volunteers across the Age UK network!

A huge thank you from the Warm Homes team at Age UK for the brilliant work carried out by hundreds of staff and volunteers across the Age UK network! Read on to find out all about the impact the programme has had as it heads into its twelfth year of delivery.

Over the last 11 years the Warm Homes programme, funded by energy companies, has successfully delivered services to enable older people to stay warm and well through the winter months. The delivery of this programme has required an enormous amount of time, effort and expertise from teams across the Age UK network and this is telling in the incredible impact the programme has had. Overall, across benefit checks and home energy checks, together we’ve been able to support 236,614 older people across England and Wales and identified over £413 million in benefits and home energy savings over the past 11 years!

A total of 246,496 benefit checks have been delivered by local teams identifying an average of £2,564.10 in unclaimed benefits for each client. These benefits are likely to be a much needed source of income for older people to alleviate the pressures of the soaring cost of living, which are forcing many to choose between heating and eating.

In addition, home energy checks have seen 249,896 pieces of energy efficiency equipment installed through 46,074 checks, helping to save an average of £37.39 on each household’s fuel bill and 117.69 kg in CO2. The support provided through home energy checks has, and continues to, help older people save energy, stay warm and reduce their rising energy bills.

Building on the success of the previous 11 years, the programme is now approaching its 12th year of delivery and will fund over 75 local Age UKs to deliver support in 2022/23. The deadline to apply for this year’s programme has now passed but we will let you know when the 2023/24 programme opens up again.

A huge thank you from the Warm Homes team at Age UK for the brilliant work carried out by hundreds of staff and volunteers across the Age UK network. We know that you have gone above and beyond to deliver this programme across the past 11 years, and we look forward to continuing to work together with you in future.