Upcoming Event: Updates from our Loneliness Community of Interest 

Book your place at the upcoming update event from the Age UK Network’s Loneliness Community of Interest. The event will be held on Wednesday 8th June, 10.00 – 11.30.

There are a few places left at the Age UK Update Event exploring the work of the Loneliness Community of Interest. This event will be held on Wednesday 8th June, 10.00 – 11.30. If you would like to take part, please register using the link here or read on for full details.

Please join us to hear about the discussions we have had, input into our proposed approaches but also to hear about our learning focusing on:

  • Identifying and assessing loneliness risk and need 
  • Guided Conversations and goal setting
  • Community asset mapping and local partnerships 
  • Delivering a multi stranded offer to older people 

The Update Event will be held on Wednesday 8th June 2022, 10.00 – 11.30. If you would like to take part, please register using the link here

For further information about the Event please contact: 

Sarah Jewell: sarah.jewell@ageuk.org.uk or Lauren Chalk: lauren.chalk@ageuk.org.uk 

Upcoming Event: Updates from our Loneliness Community of Interest 

Book your place at the upcoming update event from the Age UK Network’s Loneliness Community of Interest. The event will be held on Wednesday 8th June, 10.00 – 11.30.

The Age UK Network’s Loneliness Community of Interest has been meeting regularly since December and are now hosting an event to provide an update on their progress. The Update Event will be held on Wednesday 8th June, 10.00 – 11.30. If you would like to take part, please register using the link here or read on for full details.

Since the launch of the Age UK Network’s Loneliness Community of Interest on the 1st of December 2021, four groups have been regularly meeting to explores interrelated themes. These are: 

  1. Routes into Loneliness 
  2. Upskilling the Workforce 
  3. Partnership Working 
  4. Multi-stranded Offer 

We would like to bring together local Age UKs from across the Network to hear about what we have been doing and to comment on the thoughts and ideas we have had around supporting older people who are feeling lonely. 

This session will be facilitated by Age UK and will be an opportunity to hear about the topics we have explored, discuss proposed approaches, and to hear about our learning which has focussed on: 

  • Identifying and assessing loneliness risk and need 
  • Guided Conversations and goal setting
  • Community asset mapping and local partnerships 
  • Delivering a multi stranded offer to older people 

The Update Event will be held on Wednesday 8th June 2022, 10.00 – 11.30. If you would like to take part, please register using the link here

For further information about the Event please contact: 

Sarah Jewell: sarah.jewell@ageuk.org.uk or Lauren Chalk: lauren.chalk@ageuk.org.uk 

“The Generation Myth” – Book your place at this year’s David Hobman Lecture

Join Professor Bobby Duffy for the 2022 David Hobman Lecture, discussing the myths and stereotypes around generational trends.

The Annual David Hobman Lecture is hosted by the King’s Institute of Gerontology and explores concepts of ageing and gerontology. This year’s event takes place on Monday 13 June from 17:30 to 20:30 and can be attended online or in person (NB – the lecture itself runs from 18:00 to 19:30). Bobby Duffy, Professor of Public Policy and Director of the Policy Institute, will be discussing the myths and stereotypes around generational trends. Click here for full details, including how to book your place.

Carers Week 2022 – Partner Pack

With Carers Week approaching, Age UK’s Campaigns Team have put together a list of ways that local Age UKs can get involved.

This year, Carers Week will take place from 6th – 12th June and will focus on ensuring that carers are Visible, Valued and Supported. To support your participation in the week’s festivities, we have detailed some ways local Age UKs can get involved below, including some infographics and template wording for social media and a template letter to local media.

As you know, Carers Week is an annual celebration of the role unpaid carers have in providing thousands of hours of care to friends family and loved ones and also a chance to focus on how they could be better supported.

The theme for this year’s awareness week is ensuring carers are Visible, Valued and Supported. As well as highlighting the important work of unpaid carers, the coalition of charities delivering Carers Week will call on the Government to implement a proper plan to provide respite and recovery for unpaid carers who rarely, if ever, get a break.

To support your participation in the week’s festivities, we have detailed below some ways local Age UKs can get involved. Don’t forget to promote the services and incredible work you do to support carers!

If you have 5 minutes…

Add Carers Week activities to the website

Are you running an activity during Carers Week? Add it to the Carers Week website.

Whether your activity is online, or you are running a face-to-face event, make sure everyone knows how to get involved.

If you have 10 minutes…

Promote Carers Week online

Use Carers Week 2022 as an opportunity to share the experiences of older carers and to promote your services and events for carers.

Use these graphics featuring statistics about older carers to highlight the experience of older carers in the UK.

Use your social media accounts to highlight your carers services and to promote any events you might be delivering during the week. You can also find template Facebook and Twitter posts, focusing on older carers and to promote your services, here.

You can also find official Carers Week graphics and resources for download here.

If you have longer…

Send a letter to editor

Use this template letter to editor to write to your local newspaper and highlight the experiences of carers and the need for a proper recovery and respite plan to ensure they get the breaks they need.

Your local newspaper may have a long lead-in time, so try and submit the letter as soon as possible, but be clear the letter is for publication during Carers Week (6th – 12th June). The letter is embargoed until 00:01 on 6th June.

Storytellers

Do you know any carers or older people who are supported by an unpaid carer who would be willing to share their story? Please let us know if you know any possible storytellers and if they would be willing to provide a quote for your Carers Week promotion.

Get in touch!

We will have more materials to share with you once the Carers Week report is ready to be published. In the meantime, if you have any queries, please contact luke.pilot@ageuk.org.uk.

Engage Britain seek ideas to improve conditions for those working in social care

Engage Britain are seeking ideas to make things better for those who work in care. Find out how you can share your ideas below.

Engage Britain, an independent charity, is bringing people together to help improve social care for all. They’re asking for people with experience of social care – whether through working in it, drawing on it, or running services – to share their thoughts on what could be done to make things better for those who work in care. Do you want to help make things better for people who work in social care? Share your Ideas for Change here.

Engage Britain want to make sure as many people as possible with experience and expertise in social care have the chance to get involved and have their say on solutions.

Click here to share your Ideas for Change, as well as provide feedback on what other people have said. The platform is live until 22nd May.

The Age UK Summer Raffle 2022 – Order your tickets by May 16th!

It’s not long until the Age UK Summer Raffle opens! Please make sure to order your free tickets before the cut-off date of Monday May 16th.

It’s not long until the Age UK Summer Raffle opens! So please take this opportunity to sell raffle tickets to benefit your local Age UK. As with previous raffles, your organisation keeps 100% of everything you sell! Each Raffle ticket not only gives you the opportunity to raise money to benefit your local area, but also gives someone within your community the chance to win a great prize. Read on for full details, including how to order your free tickets before the cut-off date of Monday May 16th. There are a limited number of tickets for each raffle, so please make sure you place your order quickly or you might miss out.

The prizes in the Age UK Summer Raffle 2022 are:

1st prize: £25,000 or 7 nights of luxury in a Scottish castle7th prize: £300
2nd prize: £5,000 or a new garden furniture and BBQ8th prize: £150
3rd prize: £2,500 or a unique 3-night stay on a double decker9th prize: £100
4th prize: £2,00010th prize: £50
5th prize: £1,5002,500 x £10
6th prize: £1,0002,500 x £5

How does it work?

We give you raffle tickets, at no cost to you. You sell them and send the ticket stubs back to us. You just need to ensure that you return the ticket stubs to the freepost address provided with your tickets by 19th August 2022. Tickets are in high demand, so please ensure you make every effort to sell them.

Important details:

  • Tickets to be ordered by 16th May 2022
  • Tickets mailed out to you in the beginning of June 2022
  • Tickets to be returned to us by 19th August 2022 (please allow for transit time when returning tickets)
  • The draw closes on 2nd September 2022
  • The draw will take place on 9th September 2022

Ticket Selling Requirements

As per the requirements of the Gambling Act:

  • You must not sell to customers under the age of 18. If the name on a winning ticket is that of a person under 18 they will not be able to claim the prize.
  • You must not sell tickets in the street or door to door.
  • You must not give tickets away for others to sell.

We do not capture customer details from these tickets however we do need their full details on the stub to be able to inform them if they’ve won. Without full name and address details, it will be very difficult to fulfil the prizes to these winners, as we now have 5,000 prizes it will be very difficult to contact all winners quickly and hold up the posting of the Raffle results.

How to order

To place your ticket order, email both nima.tamang@ageuk.org.uk and siana.ko@ageuk.org.uk with all of the below informationPlease provide all of the below information by Monday 16th May 2022. (Unfortunately any orders received after this date may not be able to be fulfilled.)

  1. The number of ticket books you would like (each ticket book contains 6 tickets, tickets are sold for £1 each).
  2. Please state if you would like posters to help advertise the raffle. Both A2 and A3 sizes are available. Please state clearly how many of each type you’d like.
  3. Your contact details.

Please provide all of the above information or we will not be able to process your order. Your order will be sent out in the beginning of June 2022. With your order, we will also send you a cover sheet and freepost address to return with your completed ticket stubs. Please recycle any unused or unsold tickets. 

If you have any questions or need any more information please do not hesitate to contact nima.tamang@ageuk.org.uk or siana.ko@ageuk.org.uk.

Reminder: Fourth Quarterly PIR Form closes soon

A quick reminder that there’s still time to complete the fourth Quarterly PIR form ahead of the 30th April deadline.

This is a quick reminder that the latest PIR form is still available for you to complete here ahead of the 30th April deadline. This form covers the period between 1st January 2022 and 31st March 2022, Quarter 4 of 2021/22. There are four additional questions included in this quarter’s form, find out full details of these new questions below, along with the data report from last quarter, as well as the reference copy and data transparency statement as usual.

The reference copy and the data transparency statement can be viewed here:

Word Document Reference Copy:

Data Transparency Statement:

Changes to Questions

There are 4 additional questions included in this quarter.

  • We have included a question on unique people supported in this financial year. This is included to remove the risk of double counting from the monthly data, and enable us to present a final figure for the financial year.

  • We have included questions on how many active volunteers you are engaged with. We are trialling these with a view to including them for the coming financial year. Any feedback would be appreciated. The reasons for collecting this data are:
    • Being able to connect Partners with other Partners who involve a similar number of volunteers
    • Estimating the number of volunteer product items available to Partners which Age UK purchases and provides each year
    • Promoting Partner volunteering in general by sharing network-wide volunteer totals in various media and highlight pieces

Quarter 3 Data Report

The Quarter 3 data report can be accessed here. National Service data was included in the PIR for the first time, and can be seen in this report.

If you have any questions, please email localstatistics@ageuk.org.uk.

Reminder: Dementia Awareness eLearning Available

A quick reminder that there are three dementia awareness eLearning modules developed by Alzheimer’s Society available to the Age UK Network until July 2022.

This is a quick reminder that there are three dementia awareness eLearning modules available to the Age UK Network. Whether you work directly with those living with dementia or not, we hope this eLearning will help to equip Age UK staff and volunteers with the skills and confidence to communicate with people living with dementia, face to face and virtually. Currently the Age UK Network’s access to these modules will end this July, so find out all the details below.

The three eLearning modules are:
  • Understanding dementia
  • Engaging with people in the early stages of dementia
  • Responding to distressed behaviours
Who can complete the Dementia eLearning?

All modules are open to everyone, all staff, and volunteers. Every learner will receive a certificate upon completion.

How were these modules developed?

These new modules were developed by Alzheimer’s Society.

When should I complete the modules?

Currently the Age UK Network’s access will end at the start of July 2022, so best to complete them sooner rather than later!

Please note, it may take up to one hour for the course to be marked as completed and for you to receive the certificate in your inbox. We thank you in advance for your patience.

How long is each module?

Each module takes approximately 45 minutes to complete. Once you start, you can save any progress and come back to it.

How do I access these modules?

If you already have an eLearning account, this course will automatically appear under the “learning” section of your dashboard in the eLearning site. You can access it straight away and no action is needed.

If you need to sign up, please complete this form.

Please note that registration to the e-learning site may take a few days. You will receive an email with your log in information once you have been registered.

What do I do once I am logged in?

If you cannot see the modules on your dashboard when you log in, you can find it either by:

  • Clicking onto ‘courses’ and then ‘Dementia eLearning’; or
  • Using the search bar on your home page by typing in ‘Age UK Dementia E-learning Programme’.

If you have any questions on access to the e-learning site, please contact: adviceunit@ageuk.org.uk

What other e-learning is available from Age UK?

For a number of years, Age UK has provided a range of e-learning options to support Partners’ delivery of training online to your staff and volunteers. This includes the Age UK e-learning Platform and Grey Matter Learning – find out all about both training platforms here.

Access e-learning through Age UK!

A reminder of the e-learning options available from Age UK, including how you can access them, as well as our plans to provide some additional e-learning platforms soon.

For a number of years, Age UK has provided a range of e-learning options to support Partners’ delivery of training online to your staff and volunteers. This is a reminder of the e-learning options available from Age UK, including how you can access them, as well as our plans to provide some additional e-learning courses soon.

What e-learning does Age UK currently provide?

For a number of years, Age UK has provided a range of e-learning options to support Partners’ delivery of training online to your staff and volunteers. This includes the Age UK e-learning Platform and Grey Matter Learning – find out all about both training platforms below.

The Age UK e-learning platform

A collection of courses developed by Age UK specifically for the network, covering mainly I&A topics.

Courses include:

  • The first five minutes
  • Welfare Benefits e-learning
  • Health and social care e-learning
  • I&A Adviser Induction
  • An introduction to Age UK for Volunteers
  • Dementia Awareness Training
  • Hosting of the recordings from I&A training provided by the TASO team
  • Charity Log training
  • Training on how to use the new features in the e-learning site

If you already have an account, you can log-in here.

If you do not have an account, you can register for one here.

Grey Matter Learning

A large collection of courses developed by Grey Matter Learning are available to support service delivery broadly across the social care sector, including for those offering registered care services.

Course topics include:

  • Awareness for many health conditions including: dementia, autism, bipolar disorder, Down’s syndrome, epilepsy, MND, Parkinson’s
  • Care Certificate Courses
  • Leadership, coaching and mentoring

This training is provided to help partners access content that will help them work within the Age UK Network Quality Assurance Framework.

If you already have an account, you can access Grey Matter Learning here.

If you don’t have an account yet, please contact: support@greymatterlearning.co.uk.

What e-learning is being added?

We plan to continue to expand the e-learning platform in the future and are currently working on provision of a wide range of external courses for use by the network. Age UK has partnered with course provider SAP/Litmos and will, in April and May 2022, be uploading a suite of their e-learning courses to our e-learning platform. Partners will be able to allocate up to 5 users per Age UK to this suite of courses.

Courses will be on offer under the following categories:

  • Communication
  • Diversity & inclusion
  • Finance Skills
  • Health & wellbeing
  • Human resources
  • Leadership & Management
  • Project management

If the trial of 5 users per partner proves successful, we hope to expand access to these courses for those partners that are interested so they can include all their staff and volunteers, although there may be a charge for this expansion.

What if I already have e-learning provision I am happy with?

If you already have e-learning provision that you are happy with, you can continue to use the Age UK e-learning site or Grey Matter Learning as you do now and there is no requirement to access the new training nor to take us up on the offer of free licences for the upcoming SAP/Litmos content. You can continue to use your existing provider.

We are offering these e-learning platforms as we have heard that some partners are paying up to £45 per person for licences to training that we are able to offer for around £10 per head through the economies of scale of a larger contract and use of the Age UK e-learning platform. We are also aware of partners who are not currently able to provide an e-learning offer to their teams due to the cost involved, and we want to support any Age UKs that currently have a gap in their e-learning provision.

What other courses might be available in the future?

We are developing additional training to be hosted on the Age UK e-learning platform which will be rolled out over the course of this year.

The courses we are working on include:

  • Safeguarding training for Staff, Managers, and Volunteers.
  • Attendance Allowance: An overview course and training to complete claims forms
  • I&A Triage: Training to support the triaging of I&A clients to support delivering to those most in need
  • Welcome to Age UK: A course all about Age UK aimed at all staff and volunteers both locally and nationally to better understand the organisation
  • Working with older people: a course to support all staff and volunteers on working with older people

We would love to hear what you think of our plans to develop new courses – you can let us know via this short survey

How do I find out more?

If you have any questions about any of this information or if you want to find out more about our e-learning offer, please email chloe.longmore@ageuk.org.uk.

Reminder – “The Role of the Local Authority” Safeguarding Knowledge Share 1pm Today

A reminder that the third of our lunchtime drop-in sessions on safeguarding will take place this afternoon (Wednesday 6th April) from 1-2pm. Find out how to join later today.

This is a quick reminder that the third of our Safeguarding Knowledge Share Events “The role of the Local Authority” will take place today (Wednesday 6th April) from 13:00-14:00. You can find out full details below, or click here to join the event later today. This event will be recorded and we will share the link afterwards for those who can’t make it on the day. If you missed the first session on “Safeguarding Language”, you can view the recording here and you can view a recording of the second session “Domestic Abuse Myths and Stereotypes” here.


13:00-14:00 | Wednesday 6th April | The role of the Local Authority

Are you confident in contacting a local authority and be able to speak with the team you need to?

Accessing social care teams can be tricky. If you’ve tried before, you’ll probably have already experienced being put through from a contact centre to a duty worker and then on to a case worker.

In this session we’ll help you to understand who does what and who to speak with to help you get the advice and action you need.

Click below to join the event on the day


13:00-14:00 | Wednesday 8th June | Understanding Mental Health

1 in 4 people experience a mental health problem each year in the UK.

It’s important that we understand what this means for those with mental ill health and what we can do to support them.

This session will provide some information to increase your knowledge, so that we are better equipped to understand and support our colleagues and beneficiaries who may be impacted. We will also discuss treatments and the support services available.

Click here to join the event on the day.


If you have any questions about any of these sessions, please contact: Carrie.bower@ageuk.org.uk.