New Charity Commission Guidance on Safeguarding

The Charity Commission has revised two safeguarding guidance documents. Find them both below along with some additional information on safeguarding policy and procedures.

Last week, the Charity Commission published two revised guidance documents to support charities and trustees to consider the actions they need to take to safeguard people and protect them from harm. Links to the two documents are below, along with a benchmarking template that you can use if you wish. There is also additional guidance on the role of a Caldicott Guardian as well as further information on safeguarding policy and procedures.

The two revised documents from the Charity Commission are:

We have taken the recommendations from this document and created the attached ‘benchmarking template’. Age UK has used this to consider where we are against the recommendations; identify priority actions; and reassure Trustees about our work in this area. You may want to use this template to complete a similar exercise for your organisation.

Caldicott Guardian Guidance

If you receive funding from the NHS, a Local Authority or other public body to deliver health, care or carer support programmes of work, you may need to appoint a Caldicott Guardian.

A Caldicott Guardian is the conscience of an organisation, their role is to keep people’s data safe and to help guide decision making in relation to the way private, confidential information about patients and service users is used.

The attached guidance below provides further information about which organisations must appoint a Caldicott Guardian, any organisation that the guidance applies to is encouraged to be compliant by 2023.

An e-learning module on the role of the Caldicott Guardian has been created and can be accessed via this link. You should be able to access this for free if you provide services on behalf of the NHS. Most Local Authorities will also provide training for Caldicott Guardians.

Safeguarding Policy and Procedures

Following a recent audit of some local partner safeguarding policies and procedures, it was found that some did not reflect best practice or most up-to-date legislation.

All policies and procedures should:

• Reflect the Care Act 2014 rather than No Secrets (2000), this includes the definitions and language within the documents. For example, the term ‘vulnerable adult’ should be replaced with the term ‘adult at risk’ and the definition of an adult at risk should be taken from the Care Act.
• Include all 10 types of abuse and neglect
• Make reference to making safeguarding personal and the importance of listening to the voice and opinion of the adult at risk.
• Refer to the local authority processes and procedures.
• Include information on safer recruitment or refer to related policies such as DBS and recruitment policies.
• Include information on how to support with wider issues as listed by the Charity Commission such as bullying and harassment or include links to specific policies on these themes.

The SCIE website has useful information or if you would like some assistance with reviewing and updating your policy and procedures, please contact me by emailing

Sources of Support for Local Partners – Latest Information

Age UK’s Quality & Transformation Team have shared an updated sources of support guide for Autumn/Winter 2021-22. Find out full details below.

As we face another challenging winter, the Quality and Transformation team wanted to remind local partners of the help and support that is still available to you. The team have updated the guide below which draws together a range of useful resources which can either be accessed directly (via this site, The Loop or through external organisations) or by contacting your Regional Link. Contact details for Regional Links are listed in the guide but if you have any questions, comments or concerns please email

The full guide can be viewed or downloaded below:

How to get involved with our new “Cost of Cold” Campaign!

We’ve launched our new “Cost of Cold” campaign to persuade the Government to provide extra support to those who will struggle with energy bills over the coming months.

With the cold weather setting in, rising energy prices will leave millions of people unable to afford to stay warm this winter. We’ve launched our new “Cost of Cold” campaign to persuade the Government to provide extra support to those who will struggle with energy bills over the coming months – click here to view our press release about the campaign. We would be very grateful for your help to make sure older people’s health is protected this winter. We will be mailing you a local campaign pack soon and you can find below some digital actions you can take if you have time.

The campaign launched on Friday 26th November and we have already launched an action asking supporters to email their MP. Will you help us encourage your supporters to write to their MPs too?

If you have any questions about the campaign, please contact

Writing to your MP

You can write to your MP here and share the following link with your supporters: There is some suggested wording for sharing the link on social media below.

Sharing the Campaign on Social Media

If you have time, please share the action online with the hashtag #CostofCold. You can find some suggested wording for Twitter and Facebook posts below for you to use if you wish.


Surging energy prices mean too many older people are facing the impossible choice of eating or turning their heating on this winter.

No one should be put in this position.

📝 Ask your MP to support urgent funding to stop people going cold: #CostofCold


Rising energy bills mean hundreds of thousands of older people on low incomes are struggling to keep warm right now.

We still have time to change this. Higher levels of fuel poverty this winter aren’t inevitable.

✉️ Ask your MP to take action #CostofCold


Cold homes are preventable.

Providing a one-off payment of £50 to everyone eligible for Cold Weather Payments is just one way the Government could make a difference now.

Write to your MP to make sure they’re fighting to end to fuel poverty:


Christmas Fundraising Campaign – Campaign Assets now live on Brand Hub

The campaign assets for this year’s Christmas Fundraising Campaign are now available on Brand Hub! Find full details here.

Following on from our recent update about our Christmas Fundraising Campaign, the first batch of Christmas assets are now available on Brand Hub to help you promote your Christmas campaigns on social media. If you click into ‘Assets’ they are right at the top. You will see three different versions of wording for social media, as well as images that are the correct dimensions for those channels.

Last year, you may remember that we adapted our campaign messaging to reflect the increased level of need, with the campaign line ‘Now more than ever, no one should have no one’. This year, we have a new campaign proposition asking supporters to ‘Make Christmas a little brighter for a lonely older person’. Full details can be found here.

A reminder of what you’ll see and where of Age UK’s national campaign

Online: We will be launching an integrated fundraising and brand campaign across our social channels which you may see on Facebook and Instagram, as well as testing new channels such as YouTube and Online Display to really make our campaign as digital first as possible. When streaming TV on digital channels you may also see some videos of Age UK storytellers.

Offline: We have inserts, door drops, partially addressed mail and our Warm Appeal all launching in November. As usual, we will have some PR activity around Christmas and be looking at ways we can involve our celebrity ambassadors to generate coverage and amplify our campaign.

The campaign will be driven by the experiences of real people who have been supported by Age UK’s national Telephone Friendship Services who have been kind enough to share their stories. Our lead storyteller is Terry, who you will see on the majority of our creative, and our two supporting storytellers are Connie and Michael.  All three of them will feature heavily across our digital channels, as well as in print. We are so grateful to them all for sharing their stories with us to help support the Christmas campaign.

Useful contacts 

We’d love it if you’d like to get involved in the campaign this year.  If you have any questions, please find some useful contacts below:

“We Are Undefeatable” charities release “Make Your Move” video series

The charities behind the “We Are Undefeatable” campaign have produced a set of videos aimed at people living with long term conditions, to support them to be more active.

The Richmond Group of Charities’ physical activity coalition – Movement for All – has developed a new physical activity DVD/online video series “Make Your Move”, which is aimed at people living with multiple long term health conditions. Working with the wider partnership behind the award-winning “We Are Undefeatable” campaign and a team of expert instructors, the sessions have been specially designed for people who may experience symptoms such as fatigue, pain, stiffness and low mood. Find out all about the campaign below, including how you can access the videos and some assets to help to spread the word.

The series – Make Your Move – aims to support people to be active at home and is available on DVD and on YouTube. The charities involved hope the DVD and online videos will motivate people to be active in a way that works for them, using simple and varied instructed activities that are designed to improve strength, balance, coordination and energy and reduce stress, and are suitable for a variety of activity levels. The project is supported by National Lottery funding from Sport England.

What Video Sessions are Available?

There are 6 different physical activity sessions, each around 15 minutes long with a chance to take pauses throughout, and no specialist equipment needed.  The sessions are:

  1. Dance with Anne
  2. Energy with Alex
  3. Balance with Sandra
  4. Strength with Alex
  5. Boxing with Michelle
  6. Mindfulness with Sandra

Each one can be tried independently of the others, in any order. No experience or knowledge of a specific activity is needed.

Developed by experienced instructors, the videos offer three different ways of doing the exercises – from a chair, assisted and standing, and have an introduction from Dr Andrew Boyd, GP and Clinical Champion for Physical Activity.    

They focus on ensuring the audience are being mindful of the day-to-day fluctuations in symptoms and therefore their ability to perform the activities. The sessions are accompanied by appropriate safety messages, instructions and signposting to more information and support. 

How to get involved

If you have time and would like to spread the word about the series, you can find a full suite of assets for you to use below, including social media cuts, key messages, newsletter copy and images:

Click here to view all promotion assets for the campaign 

What you can do:

  • Use the hashtag #MakeYourMove along with #WeAreUndefeatable to share the social media assets linked above on any channels
  • Look out for posts from @weareundefeatable and share them too
  • Send out the video content to your audiences via any channel 

Thank you! Movement for All are very grateful for any support in launching these videos.


If you have any questions, or would like to order copies of the Make Your Move DVD, please contact

Important Guidance on Obligatory Vaccinations for all CQC Registered Services

From 1st April 2022, individuals undertaking CQC regulated activities in England (including secondary and primary care) must be fully vaccinated against Covid-19, regardless of their employer.

On 11th November it became obligatory for all people that work in a care home in any capacity, to be double vaccinated against Covid-19. This same obligation is also being placed on any organisation with a CQC registered service or any with a patient/client facing workforce operating as part of a CQC-regulated service. From 1st April 2022, individuals undertaking CQC regulated activities in England must be fully vaccinated against Covid-19, regardless of their employer, including secondary and primary care. Find out more below, including who this regulation applies to and next steps you can take.

On 11th November, it became obligatory for all people that work in a care home in any capacity, to be double vaccinated against Covid-19. That meant that care homes had to dismiss (or redeploy out of the service) any of their staff and volunteers who had not been vaccinated by that date. In order to do this, they needed to prepare, both in terms of gathering the appropriate data on their workforce and also thinking about the process they needed to go though with any staff that were not double vaccinated by the deadline.

The New Regulation

This same obligation is now also placed on any organisation with a CQC registered service or any with a patient/client facing workforce operating as part of a CQC-regulated service. From 1st April 2022 individuals undertaking CQC regulated activities in England must be fully vaccinated against COVID-19, regardless of their employer, including secondary and primary care.

The government regulations are expected to come into effect from 1 April 2022, subject to parliamentary process. This means that unvaccinated individuals will need to have had their first dose by 3 February 2022, in order to have received their second dose by the 1 April 2022 deadline.

We know from the implementation of this new regulation in the care home sector that not every single volunteer and staff member will have been vaccinated by the deadline. Some people may refuse the vaccine for health reasons or other reasons personal to themselves. It is very likely that mandatory vaccinations in care services will put some people off coming into or staying in the care sector for their employment.

The overriding risk therefore is that this new regulation will increase the number of staff vacancies and make it more difficult to recruit to care services.

Who does the regulation apply to?

The new regulation applies to any person who works in a client or patient-facing role in any CQC-regulated service, even if their employer is not the regulated provider. It also applies to volunteers in similar roles. People in office-based roles who do not come into contact with service users would not fall under this regulation.

So, for example: an administrator in an office working in a Home Care team who does not see service users in their homes would not require double vaccinations, but a Foot Care Assistant in a regulated home-visiting foot care service, or a volunteer driver in a Hospital Discharge service would fall under this regulation.

Next Steps

We know that one-to-one conversations have been the most effective way to support colleagues to make an informed choice, often leading to vaccination uptake. Therefore, it is important for line managers to arrange and have supportive one-to-one conversations with unvaccinated staff members to identify reasons for vaccine hesitancy and provide information that will support them to make an informed decision about the vaccine.

You can find Covid-19 vaccine communication materials from the NHS here. Organisations should encourage individuals who have not yet been vaccinated to use the resources available and discuss with their own GP or trusted healthcare professional if they wish to have a further conversation or have any questions around vaccination.

It is important that these conversations with staff are supportive and empathetic, rather than coercive. It is also useful to try to make it as simple as possible for staff and volunteers to get the vaccine, for example by allowing time in work for them to do this if necessary, or giving them the locations of the nearest vaccine centres.

It is important that organisations gather the relevant intelligence on their workforce through these conversations – ask staff and volunteers to share with you their vaccine status and to demonstrate this with their vaccine passports, cards or letters. Record which staff have been vaccinated and which will get vaccinated.

Ensure that the deadlines will be met: for a first vaccination, the deadline is 3rd February 2022. For someone awaiting their second vaccination, this could be any time up to 31st March 2022.

It is vital therefore to record details of those staff and volunteers who intend to decline having a vaccination and the reasons why. Unless they are exempt, or later change their mind (it is worth having more than one conversation with colleagues in this position just in case) you will need to be clear with them what your procedure will be from an employment point of view when the deadline passes. Will you be able to redeploy these staff and volunteers to another, non-regulated service? Or, will you need to dismiss them on 1st April? The conversations you have with staff will need to make the consequences clear. Ensure you have sought HR advice on the dismissal process and what letters and other communication will be required for those staff.

Organisations need to start acting now to gather appropriate data and consider the actions required of them and their staff by 1st April 2022.


If you have any questions about this guidance, please contact:

Grant Available to Support Local Winter Work

Find out how you can apply for the new Winter Campaign Grant Scheme introduced by Age UK’s Health Influencing Team.

The Age UK Health Influencing team is excited to introduce its new Winter Campaign Grant Scheme for the Age UK Network! This new opportunity offers the chance for Age UK Brand Partners to apply for a Winter Grant (between £500 and £2000) to support your current local winter work or upcoming initiatives relating to supporting older people through the winter 2021-22.

We are looking for work, or ideas which cover one or a combination of the following:

  • sharing of Age UK’s key winter messages and resources which were recently shared in our winter campaign packs
  • increase the uptake of winter vaccinations (there are some suggestions within the winter campaign pack)
  • practical support for older people in the winter months

Selection criteria

Depending on the number of applications we receive, we may not be able to fulfil all applications. Our selection criteria will prioritise the following:

  • Areas where vaccination uptake levels are lowest
  • Work which addresses health inequalities

Key information

  • We’ve attached an application form below which should be returned by 1st December 2021.
  • All grant funded work should be completed by end of March 2022.
  • Reporting will be limited but we will require an account of what the grant money was spent on and the impact of the work or initiative.

Please submit your applications to or contact us if you have any questions.

Solace Women’s Aid Launch Event: Supporting Older Survivors Toolkit

Book your free place at the launch of Solace Women’s Aid new “SOS Toolkit: Supporting Older Survivors”. Age UK’s Safeguarding Manager, Carrie Bower, will be speaking at the event.

Solace Women’s Aid are excited to announce the launch of their ‘SOS Toolkit: Supporting Older Survivors’, created in collaboration with Dewis Choice. At this event, a panel of experts will be reflecting on the research in the toolkit, specifically the ‘invisibility’ of older women and the barriers they face to accessing support. Age UK’s Safeguarding Manager, Carrie Bower, will also be speaking at this free event. This launch event will take place on Thursday 25th November from 12:00 – 13:15. To find out full details and to book your place, please click here.

Recent scam phone call to watch out for

We’ve been made aware of a recent phone scam attempt to a member of the public from a company pretending to work for Age UK. Find out full details here.

Age UK has been made aware of a scam phone call that was made to a member of the public by a company who call themselves ‘Vision Homes’, purporting to work for Age UK and offering loft insulation. Please encourage any victims to report scams to their local trading standards and the local police. You can also find some useful resources below.

We have doorstep crime resources and phone scam resources available on our website.

Printed copies of our online Staying Safe guide are also available to order here. Please view the information on the Loop regarding how to order printed guides. (Please note that orders may take a little longer to fulfil than normal due pressures on resource and staff capacity.)

Reminder: Dementia Awareness eLearning Available

A quick reminder that there are three dementia awareness eLearning modules developed by Alzheimer’s Society available to the Age UK Network.

This is a quick reminder that there are three dementia awareness eLearning modules available to the Age UK Network. Whether you work directly with those living with dementia or not, we hope this eLearning will help to equip Age UK staff and volunteers with the skills and confidence to communicate with people with dementia, face to face and virtually. Find out all the details below:

The three eLearning modules are:
  • Understanding dementia
  • Engaging with people in the early stages of dementia
  • Responding to distressed behaviours
Who can complete the Dementia eLearning?

All modules are open to everyone, all staff, and volunteers. Every learner will receive a certificate upon completion.

How were these modules developed?

These new modules were developed by Alzheimer’s Society.

When should I complete the modules?

The Age UK network will have access to them for 1 year, so best to complete them sooner rather than later!

Please note, it may take up to one hour for the course to be marked as completed and for you to receive the certificate in your inbox. We thank you in advance for your patience.

How long is each module?

Each module takes approximately 45 minutes to complete. Once you start, you can save any progress and come back to it.

How do I access these modules?

If you already have an eLearning account, this course will automatically appear under the “learning” section of your dashboard in the eLearning site. You can access it straight away and no action is needed.

If you need to sign up, please complete this form.

Please note that registration to the e-learning site may take a few days. You will receive an email with your log in information once you have been registered.

What do I do once I am logged in?

If you cannot see the modules on your dashboard when you log in, you can find it either by:

  • Clicking onto ‘courses’ and then ‘Dementia eLearning’; or
  • Using the search bar on your home page by typing in ‘Age UK Dementia E-learning Programme’.

If you have any questions on access to the e-learning site, please contact: