Upcoming webinars: Preparing for recovery

With the roadmap for emerging from lockdown now announced, here are a series of upcoming events to help you to prepare for recovery.

Although we are all still responding to the pandemic, there is now a roadmap for coming out of lockdown and our organisations are having to think ahead to the next financial year and beyond – forecasting, planning and preparing for recovery. With that in mind, Age UK is planning a series of events to help you prepare for recovery.

Whatever the individual position of our organisations, it is clear we will be stepping out into a different world, where the needs and immediate priorities of older people and their carers will have changed; new organisations will have identified market opportunities and become our competitors; the ways in which we deliver some of our operations and services may no longer be appropriate and will need to change to be relevant for the future.

We also know that recovery can be a time of high risk for organisations, where careful assessment and planning is needed to ensure ongoing sustainability and survival.

Take a look at our upcoming events to help you prepare for recovery below. You can book your place for the first webinar now, find out all the details here. Further information about the later workshops, including how to sign up will follow but we hope this helps in terms of getting the dates in your diaries. Please invite colleagues as appropriate.

EventWhat this will coverDateSuggested Audience
Building Back Better – how to survive the recovery phase.

Teams Webinar
The end of lockdown / easing of restrictions will bring many opportunities to restore services but the recovery phase of any economic cycle also brings increasing risks and is unfortunately the time when many businesses fail.

This session will explore future prospects for the network and discuss the key issues for our organisations to consider.

Click here to book your place.
10 March

11am – 12.30pm
Chairs, trustees, CEOs and Finance Managers
Finance Network – ‘Opportunities, risks and considerations for the recovery’

Teams Webinar
Complementing the 10 March event, this will focus more directly on issues affecting Brand Partners:

The return of income streams
The future of sustainable service delivery
The cost of change (and of not changing)
From crisis mode to strategic financial planning.

Sign up details to follow.
24 March

Time TBC
CEOs, Chairs, Treasurers, and Finance Managers.
Engaging with your local health systems

Teams Events
Changes within local health systems could present new opportunities for the network. We will be running a series of events to help you hear directly from health colleagues, find out more and explore these opportunities.

Sign up details to follow.
31 March

4pm – 5pm

Further workshops to follow in April
CEOs, service managers.

Useful Resources

In addition, we will continue to make resources available to help you adapt existing services or develop new ones. These include:

Please speak with your Service Managers to explore how you could make the most of these opportunities and help them engage with your Finance Managers to identify the costs and get your pricing right.

We will also continue to involve you in the development of our network infrastructure programmes, helping you engage with systems that should do more for your organisations and introduce efficiencies. For more information visit: The Network Infrastructure Hub.

We will regularly post links to resources that you might find helpful on this site and if there’s anything you would like us to cover, please let us know through contacting COVID-19EnquiryLine@ageuk.org.uk

Book your place at the Virtual Finance Network Meeting

Age UK’s Financial Resilience Team are hosting a Virtual Finance Network meeting on 27th January. Find out how to book your place.

On Wednesday 27th January, we are hosting a Virtual Finance Network meeting (from 11:00 to 13:00) which will include a key presentation from Crowe UK LLP, a leading audit, tax, advisory and risk firm, which manages our Age UK VAT Helpline. Full details can be found in the article below. To book your place please email john.fox@ageuk.org.uk and david.chenery@ageuk.org.uk.

This meeting will cover a range of current VAT topics:

  • Business/non-business and partial exemption – the partial exemption year for 20/21 is going to be very different and VATable income will have taken a steep downward turn, reducing the overhead VAT recoverable.
  • Knowing when NOT to pay VAT on certain purchases
  • Paying deferred VAT – options and practicalities
  • Making Tax Digital – phase 2 roll out and much more. All businesses, even those voluntarily registered, will need to submit digitally from 2022

The meeting will also include the Network Infrastructure Programme where colleagues will share a brief update on their various key workstreams and other work in progress. In particular:

  • The new accounting system build with Age UK Coventry & Warwickshire, using Microsoft Dynamics Business Central with the Microsoft Partner, Total Enterprise Solutions (TES)
  • The Charitylog links to finance

Time permitting, there will also be an opportunity to raise other finance questions and share common challenges and good practice. If there are any other specific topics you would like to discuss on the day, please raise them prior to the meeting by email to john.fox@ageuk.org.uk and david.chenery@ageuk.org.uk. We will endeavour to accommodate them or to include them in the February meeting which will focus primarily on financial planning for 2021-22 and consider how to approach a potential ‘new normal’ (date yet to be agreed).

To book your place for the 27th January meeting and enable us to send you the meeting link, please email john.fox@ageuk.org.uk and david.chenery@ageuk.org.uk.

New funding opportunity: Building Resilience Programme

Applications for the new Building Resilience Programme will open on 1 September. Find out all the details here.

We’re delighted to announce that we’ll very soon have funding to run a new I&A programme worth £29,250 a year for eight partners. This can include joint applications from partners looking to work closely together. The Building Resilience Programme will deliver from 4 January 2021 until 30 April 2023, offering holistic, person-centred advice to thousands of older people. Total grants for the two years and four months of delivery will be £68,250 for each partner involved. Applications for the Building Resilience Programme will open on 1 September.

Whilst there are still significant concerns about spreading the COVID-19 virus, the advice and support will be over the phone. Once it’s safe to do so, and with plenty of warning, we’ll then look to switch to face-to-face advice, including visiting people in their own homes, so we can get the best picture of their daily lives and the issues they’re facing.

How you’ll be able to apply

Applications for Building Resilience will be through the GIFTS online system. Applications will open on 1 September 2020 and close at 12pm (noon) on Tuesday 29 September.

Find out more about Building Resilience on the loop, including full programme guidance, the text of the application form questions and, from 1 September, a link to the GIFTS application form.

We look forward to receiving your applications!

Building for a good recovery and stronger future – Zurich webinar recordings now available

The recordings of the first three Zurich webinars are now available, on the topics of: Resilience and Wellbeing; Operating Models; and
Digital Marketing.

Watch the webinars and download accompanying resources here.

We’ve been working with our corporate partner Zurich to help your organisations prepare for and work through recovery – identifying approaches and tools to help you build on the opportunities / learning; and address the challenges that have emerged from the Covid crisis to build for a stronger future.

The webinars aim to help you make changes now that will help your organisations be Covid-19 secure and resilient in the new future landscape.

The recordings of the first three webinars are now available, on the topics of:

  • Resilience and wellbeing
  • Reviewing and reshaping your Operating Model for recovery and beyond
  • Digital Marketing

The feedback has been really positive!

“Please could I ask you to share my appreciation with Zurich in relation to the Target Operating Model webinar – the content of the session and its delivery was absolutely brilliant and a credit to all those involved in it”.

Jamie Anderson, CEO. Age UK Wirral

If you took part in the Operating Models webinar and would like support in using any of the described approaches, please contact our COVID-19 Enquiry Line COVID-19EnquiryLine@ageuk.org.uk

Feedback Form

If you could spare a five minutes this is a short set of questions will help us develop these sessions and identify potential other topics for the future – click here to complete the feedback form.

To access the recordings, please see the details below. Note that you will need to enter your details on the registration pages to access the recording.

Resilience Top Tips – Keith Goddard, Occupational Psychologist (open to all Zurich charity partners)

During this one hour “Resilience and Wellbeing Team Talk”, Keith Goddard, a Registered Occupational and a Registered Sports & Exercise Psychologist, will share his expertise and experience in the field of resilience and wellbeing, focusing on some of the tools and ‘top tips’ individuals & teams can use during challenging times. Keith is a firm believer that by focusing on and getting our own well-being right first puts us in a greater position to support our colleagues and teams.

These past three months have seen new challenges and experiences for us all, with many of us now juggling so many different responsibilities. Many people believe they should just be able to get on and do it, some can… but for the vast majority of us we can benefit from some top tips to help guide us along the way. During this hour long session, we will ensure there is ample time for those joining us to ask questions and probe deeper into some of Keith’s insights.

Watching the recording here.

Downloadable Resources:

Operating Models- including IT Strategy (specific to the Age UK network)

The webinar will provide an overview of what an operating model is, what elements make it up, and run through some tools which can be used to help understand and use various approaches to identify and implement improvements. The key takeaway message is to de-mystify what an Operating Model / Target Operating Model is through providing some practical tools and templates for partners to go back to their teams and assess their own.

Watching the recording here.

Downloadable Resources:

Digital Marketing

This webinar will take a Q&A format where we’ll try and help you with some practical answers and tips around:

  • Digital customer experience including web user experience design and build
  • How your customers find you – such as optimising for Google search
  • Monitoring and analysing your Digital Analytics and how to optimise and improve
  • Managing agencies

Watching the recording here.

Downloadable Resources:

Zurich Resilience and Wellbeing Webinar – Today 11am

Find out how you can attend today’s “Resilience and Wellbeing Team Talk” webinar hosted by Zurich for the Age UK Network.

This is a quick reminder that the Zurich Resilience and Wellbeing Webinar is taking place today Friday 10th July at 11am. More information on what this webinar will cover is below and the link to join the webinar can be found here.

During this one hour “Resilience and Wellbeing Team Talk”, Keith Goddard, a Registered Occupational and a Registered Sports & Exercise Psychologist, will share his expertise and experience in the field of resilience and wellbeing, focusing on some of the tools and ‘top tips’ individuals & teams can use during challenging times.

Full details of upcoming Zurich webinars can be found below:

Registration for Zurich Webinars now showing the correct time/date

If you have already signed up to the Zurich webinars you may have found that the confirmation email showed the incorrect date and time. We have spoken to Zurich to amend this problem.

This week we posted an article on Zurich’s series of webinars for the local Age UK network over the next few weeks. If you have already signed up to the Zurich webinars you may have found that the confirmation email showed the incorrect date and time.

We have followed up with Zurich and this has now been amended. For those have already registered, the confirmation will not resend, however the confirmation email should include the option of adding the event to your outlook. This reflects the correct time and date of each webinar and saves it in your diary with the web link to access it.

Apologies for any confusion. If you have any queries please contact emma.howes@ageuk.org.uk

Zurich digital training webinars for the Age UK network – registration now open!

Thank you to everyone who responded to our earlier call out for the questions you most want answered by Zurich. The first three webinars are now available to sign up for here.

Zurich has teamed up with Age UK to offer a series of webinars for the local Age UK network over the next few weeks. Thank you to everyone who responded to our earlier call out for the questions you most want answered. We will be advertising the webinars over the coming weeks to ensure all Age UK partners know what’s on offer. Click below to see the first three webinars available:

The first three webinars cover the topics: Resilience; Operating Models; & Digital Marketing. If you are interested in attending, please pre-register using the links in the document above so Zurich can gauge numbers.

Feel free to share the sign up details with all staff and volunteers. If you have any queries please contact emma.howes@ageuk.org.uk

Update: Registration for Zurich Webinars – now showing correct time/date

If you have already signed up to the Zurich webinars you may have found that the confirmation email showed the incorrect date and time.

We have followed up with Zurich and this has now been amended. For those have already registered, the confirmation will not resend, however the confirmation email should include the option of adding the event to your outlook. This reflects the correct time and date of each webinar and saves it in your diary with the web link to access it.

Apologies for any confusion. If you have any queries please contact emma.howes@ageuk.org.uk

Making the most of your cashflow forecast

Thank you to everyone who has submitted a cashflow forecast at such a busy time. In response to requests, this article includes guidance on using a cashflow forecast as a decision-making tool.

The Financial Resilience Taskforce has (as of 13 May 2020), received 62 cashflows from Brand Partners – thank you to all of you who submitted at such a busy time. We know that at this challenging time, a cashflow forecast is the most important tool to help you and your Board maintain an appropriate level of financial control and oversight. It is however important to understand what a cashflow forecast can and can’t do, so in response to requests, we’ve produced the attached guidance to describe how you can use this as a decision making tool:

If you need any support in producing a cashflow forecast or need a template to do this, please contact COVID-19EnquiryLine@ageuk.org.uk.

We are also happy to work with you to review your cashflows and have done this with a number of partners, helping them to: evaluate their pinch points; identify what flexibility they have around using their funds (e.g. are they restricted?); have a discussion about use of reserves; and highlight options for deferring payments/applying for relief.

Please contact COVID-19EnquiryLine@ageuk.org.uk if you have any questions about this guidance or want to access our support.

Crowe LLP offers VAT Guidance

Crowe LLP has created a list of VAT tips to help organisations manage the financial uncertainty caused by the coronavirus pandemic.

Crowe LLP, who run our VAT Helpline for partners, have offered a series of tips to help organisations with VAT payments during the coronavirus pandemic.

1. VAT Holiday 

You may have seen that HMRC are giving those businesses that need it additional time to pay their next VAT return. If your organisation wishes to take advantage of this, you should cancel the direct debit (but remember to reinstate if for the next quarter). They will need to repay this before 31 March 2021, but no interest will be charged or penalties levied. 

If you are a repayment business, advice from Crowe is to get the repayment return in as soon as possible, to secure your repayment. They understand that HMRC is seeking to repay claims within 5 working days, which is welcome news. If you are frequently in a repayment position, it is possible to request monthly VAT returns, to have these repayments more frequently than quarterly. 

2. Making Tax Digital 

Crowe also understand that HMRC has postponed the next tranche of MTD, which required that digital links be made between software packages. This is welcome news for those organisations with complex VAT accounting. The postponement is for twelve months. 

3. VAT Webinars 

Crowe has recorded a series of VAT ‘bitesized’ webinars on a number of topics. These are short, 15-20 minute sessions covering the topics they get asked most about in the VAT team. They are a useful reminder on some of the key issues (such as whether an income stream is made by way of grant or contract).  The webinars can be found here.

4. General reliefs/cash flow ideas 

There are also a number of non-Covid specific reliefs that are often overlooked by VAT registered businesses, such as bad debt relief where customers have not paid you within 6 months, and cash accounting (so you only pay VAT to HMRC when it has been paid to you) that may be worth looking into. Crowe has set out some of these here.

There will also be a short webinar by Rob and Robert Marchant, which will be on their website in the next couple of weeks setting these cash flow issues out.  You can register to be alerted when these go live, on the link above.

Update: Financial Resilience of the Network

Please help us understand and articulate the financial impact that Coronavirus is having on your organisation.

Many thanks to everyone who’s shared their cash flow templates and organisational resilience self-assessments with us. The information you’ve provided is starting to help us:

  • tell funders and government about the pressures you’re under and seek their support;
  • engage with corporate partners and request practical support / resources to address the capacity, equipment and systems issues you’ve raised;
  • develop resources to help you and your staff deal with the impact of this situation both practically and emotionally.

To access the support available, we need to provide detailed information about the impact of this situation on the network, especially regarding any loss of income and how that’s affecting what you do now and will impact on your future. We also need this information to inform how we deploy our financial support. We therefore need to hear from more of you to present a more complete and compelling picture.

This week, we’ll be coming back to ask those who’ve not yet responded to share this information with us; and for those that have, to update us on any changes to your position and when you anticipate your unrestricted funds will dry up. It’s becoming increasingly important for us to keep updated on your position so we’ll be sharing more information next week on a simple way to do this.

Sadly, the longer this crisis continues, the more likely it is that some partners will simply run out of cash and no longer be able to pay their bills (and staff salaries) as and when they fall due. If such a situation occurs without some advance planning and preparation, the consequences could be dramatic, so it would be extremely helpful if you could tell us when, according to your calculations, you will run out of unrestricted funds. If you have an overdraft facility already agreed with your bank, to cover such an eventuality, it would also be helpful to know the extent of this.

We will e-mail you directly but if you want to share this information now, please e-mail COVID-19EnquiryLine@ageuk.org.uk