Helping improve access to cash in the community

An update on Age UK’s work to improve access to cash in communities across the UK.

People are using cash less and less. There’s more and more ways to pay – whether its shopping online or using contactless, but we know these options don’t work for everybody. It’s also becoming harder to get hold of cash with thousands of bank branches and cash machines closing in recent years. Find out how Age UK is campaigning to improve access to cash in communities across the UK.

Cash is still really important for millions of older people and partners across the network have said how accessing it has been a big issue over the pandemic. Accessing cash shouldn’t be hard and people shouldn’t be forced to pay to do so.

Age UK is campaigning to improve access to cash in communities across the UK. We’re working with other consumer groups, banks, the Post Office, and others to ensure older people can make payments and manage their money in the way that best suits their wishes and circumstances.

Local access to cash

The customers of most banks can withdraw cash over the Post Office counter. If your local ATM or bank branch has closed, then the Post Office may be a convenient option. 

There may also be another cash machine nearby and all of them are on LINK’s ATM Locator, available online or to download as an app. 

Link who run the UK’s network of ATMs, also have a scheme which helps improve local access to cash. Get in touch with them via their website, and they may be able to help install a new cash machine in your community.

If you’d like to hear more about our work in this area, please get in touch with Joel Lewis joel.lewis@ageuk.org.uk.

Post Office announces “Payout Now” Scheme to help older people

The Post Office is making its Payout Now Scheme available to all UK banks to help older people and those self-isolating.

The Post Office is making two of its products – ‘Payout Now’ and ‘Fast PACE’ (a pre-authorised cheque encashment service) – available to all the UK’s banks, building societies and credit unions to offer to any of their customers who are most in need of access to cash simply and speedily during the pandemic.

The scheme means that self-isolating or vulnerable people affected by the coronavirus pandemic can now contact their Banks and Building Societies (if they choose to offer these services) and arrange to withdraw cash quickly from their normal accounts through any local Post Office branch, with the help of a friend, family member, carer or local support worker.

Many local Age UKs are seeing an increasing number of enquiries from local people concerned about accessing their money during the crisis to pay for shopping and supplies. This scheme may provide an opportunity for local Age UKs to support with helping people access their cash quickly and safely.

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