We’ve recently updated some of the guidance in the I&A Hub on the loop. More information on this can be found in the upcoming September issue of the Inform & Advise newsletter, which you can sign up for here if you wish. The following three sections have been highlighted for Signpost as they may also be more widely relevant to other services that you provide:
Dealing with distressed or challenging clients and supporting your advisers
This section now includes guidance on how to deal with suicidal clients and a tips document for dealing with distressed or challenging clients.
Diversity and inclusion training and resources
A new section detailing training and resources available via Age UKs various training platforms and other external providers on a range of diversity and inclusion topics.
Working with clients with learning difficulties and mental health conditions – training and resources
A new section detailing training and resources available via Age UKs various training platforms and other external providers on working with clients with either learning difficulties or mental health problems.
Trouble accessing the loop?
If you’re having trouble accessing the loop, you may need to use the access code qwerty123 otherwise do get in touch at theloop@ageuk.org.uk.