First Quarterly PIR Form of 2022/23 now available for completion

The form for the first Quarterly PIR of 2022/23 is now available for you to complete ahead of the 1st August deadline.

The latest Partner Information Return (PIR) is now available for completion here. This covers the period between 1st April 2022 and 30th June 2022, Quarter 1 of 2022/2023. The deadline for completion is the 1st August 2022. Find out full details below, including changes to questions and the data report for the year 2021/22.

The reference copy can be viewed here, and the data transparency statement can be viewed here:

Word Doc Reference Copy:

Data Transparency Statement:

Changes to Questions

Thank you for the feedback you sent us following PIR for Quarter 4 of 2021/22. In response to your feedback, we are changing the reporting requirements for Section 4 on volunteers. We are now asking for a single, quarterly figure for the number of active volunteers for your organisation rather than 3 separate monthly figures. We have also clarified the wording for what is an active volunteer. We hope this is now clearer but if you have any additional feedback please get in touch at

Full Year Data Report for 2021/22

The full year report for 2021/22 can be accessed here. If you wish to access the full dataset please email

Why the Partner Information Return Matters

The PIR is used to enhance Age UK’s knowledge of the Network, so that we can display our collective strength in media, fundraising, and influencing opportunities.

The more returns we receive, the more powerful and useful the data we can display when talking to funders, demonstrating the breadth of the Age UK Network’s work with older people. For the last return we received responses from less than 60% of all Partners, which made it harder to fully demonstrate the impact of the data collected and to display the full scope of the work of the Age UK Network to funders.

With that in mind, for this quarter, we will be in touch to remind those who have not completed the return by the 1st August deadline to ensure a full return rate.

If you have any questions or feedback please email Thank you as always for taking the time to complete the Partner Information Return.

Funding Bulletin #23 – Updates on Public, Corporate, Trusts and Public Sector Funding | June 2022

The latest fundraising bulletin is now available for you to view below.

Welcome to the June funding bulletin! This edition includes a reminder of the new funding round for Age UK’s Warm Homes programme, together with ongoing grant funding opportunities for physical activity projects in local communities.

If you know of a colleague at your organisation who would like to receive this bulletin and other updates from Age UK in our e-newsletter Signpost, please share this sign up form with them. Thank you!

You can view or download the Bulletin below:

Loneliness Awareness Week – Resources to tackle loneliness all year round

Following on from Loneliness Awareness Week, here are some resources to help local Age UKs to continue tackling loneliness all year round!

Thank you to everyone who helped to make Loneliness Awareness Week a success! Following on from last week, there are some fantastic resources now available to support your regular work. Find out full details below.

The resources available cover a whole range of topics, including:

  • Supporting low-income households to overcome loneliness
  • Social prescribing to tackle loneliness
  • Loneliness in the workplace

Available Resources

1. Webinar – Tackling Loneliness at its Roots

If you missed our webinar, Tackling Loneliness at its Roots: how can we best support low-income households to overcome social isolation?, you can watch it here.

Thanks again to Jenny Paton from Age UK Wirral for an excellent presentation on their work tackling loneliness in conjunction with their local hospital trust, this is definitely worth a watch.

2. Social Prescribing Materials

If you’re working on or interested in social prescribing, you can access some great material from our resource drive here.

We worked with other organisations tackling loneliness through social prescribing to pool resources, and have collated some really helpful Guidance and Top Tips and Research and Evidence material.

3. Workshop – Loneliness in the Workplace

If you missed the workshop on loneliness in the workplace, take this opportunity to look at some of the material presented and think about what you can do to support staff and colleagues who may be experiencing loneliness.

You can access these resources here.

4. Loneliness Minister’s Visit to Age UK Herefordshire & Worcestershire

And if you haven’t already, read more here about the Loneliness Minister’s visit to walking football in his constituency at Age UK Herefordshire and Worcestershire last Friday.

A huge thank you to everyone who worked to make the visit such a success.

If you have any further questions, please contact

Age UK’s statement on the death of Baroness Greengross

A statement from Age UK’s Charity Director Caroline Abrahams, following the sad news that former Director General of Age Concern England Baroness Greengross has died.

We’re very sorry to share the news that Baroness Greengross, former Director General of Age Concern England and a lifelong advocate for older people and friend to the Age UK network, died on Thursday 23rd June 2022. Please see below a statement from Caroline Abrahams, Charity Director at Age UK, which was shared with CEOs and Chairs yesterday afternoon.

Caroline Abrahams, Charity Director at Age UK, said:

“We are very sad to hear that Sally has died. She was a giant in the ageing sector and a great friend to us at Age UK, as well, of course, as having led Age Concern England with distinction, one of our predecessor charities. We will miss her enormously, both personally and professionally: she was a truly remarkable person who cared passionately about the causes she believed in and who continued to press them until just a short time ago. 

Our thoughts are with Sally’s family, and also with our friends and colleagues at ILC-UK, which she established and invested so much of her creative energy in in recent years.”

Caroline Abrahams, Charity Director, Age UK

A Guide to the Brand Partner Portal Week 6 – Future Functions and New Developments

The final part of our six-part series “Everything You’ve Ever Wanted to Know About the Brand Partner Portal” covers how the portal might develop in the future.

Welcome to the final week of our Brand Partner Portal (BPP) overview! We hope that you have found this series useful and have a better understanding of the different ways that the BPP can help us all work together. If you missed any of the previous updates, you can find them here. This week, we’re looking at how the portal might develop in the future and what new functions are coming on board. So, here’s a little glimpse into the future of the BPP…


We have added a new tile to the Home page called Programmes, which will go live in July 2022. The first function in the new Programmes section will be for the Warm Homes programme. This will be a new area where partners can easily upload your monthly reports onto a secure database. The team have also moved all the programme guidance into this section of the portal which means you will no longer need to use the filesharing programme “Box” to access this material. 

If you are interested in delivering the Warm Homes programme, please click here to find out how to submit your application before Tuesday 5th July. The Warm Homes project team will be sending out more information and training will be provided closer to the rollout of Scheme Year 12. Please send any questions about this to 

We will be looking at how other programmes can utilise the BPP in the future for similar activities.


We are currently working hard to put reporting in place that will help us and Partners to develop a better understanding of the Services that are offered across the Network. These reports will be created automatically by using the Services content that partners are inputting as they integrate their websites with the BPP (more on this in Week 3’s article here). So, a huge thank you to all brand partners that have already gone through this process. We should have a third of all partners integrated by the end of the summer.

If you are not yet signed up to a Website Integration sprint (where we support you to put your Services/Shops content into the BPP), please get in touch with us at We currently have space available on Sprints 5 and 6.

Website Integration of Events and Activities

A handful of brand partners joined us as we tried to bring the Events and Activities function online for Website Integration. Unfortunately, we had to move that feature back into development for some fixes, but the good news is that the bugs have now been fixed.

We will shortly be getting in touch with some brand partners to ask you to help us test out this functionality before we release the new feature. We’re hoping to be able to test this across the summer and roll out the new feature to partners from Sprint 4 in September.

Local Directory

We believe that by the end of Summer 2022, we will have enough partners who have integrated their websites with the BPP to allow us to switch on our new local directory.

What this means in practice is that visitors to the Age UK website will be able to search for services and shops in their postcode area and receive results from local partners’ websites based on the information those partners have input into the portal. When a user clicks on the search results, they will be taken directly to the integrated brand partner’s website.

If you have not yet been part of a web integration sprint, we will have messaging in place to provide users with the Age UK/Age Cymru in their area so they can visit your website or ring your office. Once a partner completes a website integration sprint, their services and shops will also be searchable on the national site.

Bulk Ordering

Some of you may have spotted a tile on the home page called Bulk Ordering. This function will allow brand partners to order information guides from our fulfilment centre in Warrington. Some examples of Information Guides include Caring for Someone with Dementia; Power of Attorney; and Save Energy Pay Less. We don’t currently have a launch date for the Bulk Ordering system, but we will keep you posted on progress.

Moving Forwards

Although we’ve come to the end of this epic six-part series, we will continue to send you updates as the BPP develops. You can always come back to this series here and if you ever have any questions about the different functions, you are always welcome to contact me on

Best wishes,

Alisa Yingling
Programme Manager

Brand Partner Portal
Age UK

Cancer Support e-learning Resources from Macmillan

Macmillan have shared a set of e-learning resources to support older people who are living with cancer, which Brand Partners may wish to access.

Macmillan have been in touch with Age UK to see how we can work more closely together, by sharing the knowledge and resources we each have. Macmillan are in the process of revamping their e-learning offer but, in the meantime, have suggested that we in the Age UK Network might find the below resources helpful, given that many older people are living with cancer.

Please do feel free to share the links below with others who may be interested. We will continue the conversation and explore how we can develop the partnership further. Please contact Alison Ingram ( with any queries.

Access the e-learning resources below:

Stronger My Way | Physical Activity Resources

The Chartered Society of Physiotherapy has released a series of resources for organisations that support people living with health conditions to perform strengthening activities.

The Chartered Society of Physiotherapy has released resources to help organisations to support people living with health conditions to perform strengthening activities to help them to feel better and stay active. Organisations can access their evidence base, links to training and resources, and a forum to share information and experiences. Click here to view the resources.

A Guide to the Brand Partner Portal Week 5 – The Quality Function

Week 5 of our six-part series “Everything You’ve Ever Wanted to Know About the Brand Partner Portal” takes us through the Quality Assurance Framework (QAF) Function.

Welcome to Week Five of the Brand Partner Portal (BPP) overview! This week, we’re looking at the Quality Assurance Framework (QAF) Function, which will shortly go live in the BPP.

If you’ve missed an earlier edition from this series, you can view them all here.

What is the Quality Assurance Framework (QAF)?

The Quality Assurance Framework (QAF) is the set of standards and quality expectations that all of us (Age UK, local Age UKs and nations) agree to work within.

The QAF will shortly have a live function in the portal! This function will be used by all members of the Network to submit data relating to Quality, to support continuous quality improvement and to make it easier to meet the requirements of the Age UK Network Quality Standards. ​

Why is the Quality Function important?

The Quality Function on the Portal aims to ‘lighten’ and remove ‘crunch points’ from our external CQS (Charity Quality Standard) and IAQP (I&A Quality Programme) quality assessment processes by supporting partners with continuous self-assessment. By regularly submitting information into the Quality area of the Portal, Partners will be better placed to view more ‘early warning signs’ of potential quality issues through more regular quality monitoring – making it easier for you to spot where action might be needed and to request support. ​

You will also be able use this area of the Portal to report Serious Incidents to Age UK, as required by the Brand Partner Agreement. Using this functionality will enable you to access support sooner if you need it.

The Quality Function will also allow you to see the schedule of your quality assessments and produce and download reports that you can use with your Boards and other stakeholders to provide assurance.​ It will also provide a facility whereby partners can measure the satisfaction of your service users and see the results of those surveys in real time. ​

Brand partners already complete serious incident reports and annual reporting – these are vital to meeting the requirements of the Network Quality Assurance Framework. However, the Portal now makes this much easier, with all these report templates laid out in one place and quicker to complete.

The forms have been co-designed with partners to ensure they capture only the most essential information; are straightforward to complete; and will generate data that is helpful to your organisations in supporting continuous improvement. This data should help you to quickly spot where action needs to be taken and seek support if necessary.

This part of the portal also allows brand partners to produce reports as and when they are needed.​

What can I use the Quality function on the BPP for right now?

The Quality Function will shortly have six sections, but initially only three of these sections will be operational:

  1. Submit Serious Incident Reports
  2. Complete the Quarterly Confirmation Report
  3. Complete the Annual Confirmation Report

Brand partners will shortly be able to use the Quality Function on the portal to submit these three reports.

What else will I be able to do with the Quality Function in the portal?

Later this year, the Quality Function will also support the following functionality:

  • View all of your quality assessment reports – here you will be able to see all of your CQS and IAQP reports
  • See your external assessment schedule – for both the IAQP and CQS standards so you can see the timescales you are working within for your assessments
  • Access your template satisfaction survey

What does the Quality Function look like?

The Quality Function lives on the portal home page – the view of which may be familiar to you at this stage:

Once you click on the Quality tile, you will be taken here:

Access to the Quality Function of the Brand Partner Portal

Last week we wrote to CEOs at your organisation, asking you to let us know who at your organisation will require a login to the Quality Function of the BPP. You can find a copy of this communication and the QAF Portal Web Role form here.

If you have not already sent this information to the Quality Team, you will find a link to the QAF Portal Web Role Form here.

This form needs to be completed and sent to the Quality team at no later than 20th June.

How can I find out more about the Quality Function?

For more information, and to see what each of these sections looks like, we have a training webinar available to view here.

Alternatively, please feel free to send any questions to us on

Until next time!

Next week is the last of our six-part series ‘Everything you ever wanted to know about the Brand Partner Portal’. We’ll be looking at what new functions are coming down the pipeline and what they will do.

We’ll also be providing a round-up of all six articles in the series in case you missed anything.

If you have any questions about a particular BPP function mentioned above and would like to explore how this can help your organisation, please feel free to get in touch at

Best wishes,

Alisa Yingling
Programme Manager

Brand Partner Portal
Age UK

Free webinar | Learn about Digi-Board – A new board evaluation tool

Digi-board are running a free webinar where you can learn more about Digi-Board and hear how the board and senior management team at Age UK Lancashire have used the platform.

Digi-Board provides tools to help charities to overcome the complexities of governance. They’re running a free webinar where you can learn more about Digi-Board and hear how the board and senior management team at Age UK Lancashire have used the platform. The webinar will take place on Tuesday 28 June from 11.00am to 12.00pm – read on for full details, or click here to book your place.

When resources, time and money are scarce, governance is often put on the back burner to be dealt with later. Yet, many charities have found that, if anything, the pandemic reinforced the idea that improving governance helps us all manage what we have more efficiently.

So what does it take to get to good governance in a time and cost effective way? And how do you evaluate the hard and soft drivers?

Digi-Board provides tools to help you address these challenges and overcome the complexities of governance – enabling you to assess your governance practices against the principles of the Charity Governance Code and other critical factors for good governance.

This free webinar will provide an opportunity for you to learn more about Digi-Board and hear how the board and senior management team at Age UK Lancashire and other charities took the bold step to use Digi-Board’s innovative digital approach to assess their governance effectiveness and learn how they identified what and where to improve.

Learn more about how they used data driven information, actionable insights and benchmarking to do things better to improve the overall effectiveness, performance and governance of the charity.


  • Helen Michaels CEO and Co-Founder – Digi-Board
  • Teri Stephenson CEO – Age UK Lancashire
  • David Burland Founder – dbassociates and Digi-Board associate consultant

Book your place

The webinar will take place on Tuesday 28 June from 11.00am to 12.00pm.

To register for a place, please click here.

Loneliness Awareness Week 2022 | 13-17th June | Ways to get involved

There are lots of ways to get involved with this year’s Loneliness Awareness Week! Find out more below, including some upcoming events!

This week is Loneliness Awareness Week, a great chance to connect with others working in the sector to tackle loneliness and promote your services. Here’s a reminder of some of the ways you can get involved, including: template social media wording to help spread the word; details of our webinar tomorrow; and Thursday’s Tackling Loneliness Hub workshop on addressing loneliness in the workplace.

If you have 5 minutes:

You can spread the word on your social media channels, using these template social media posts and graphics to raise awareness of loneliness, recruit new volunteers and promote your services.

All the materials you need are on the Box here.

If you have an hour:

Join us at our webinar, Tackling Loneliness at its Roots: how can we best support low-income households to overcome social isolation?

It will be hosted by Age UK on behalf of the DCMS Tackling Loneliness Champions. The panel will be discussing long-term, sustainable solutions to support those on low incomes to overcome loneliness, and will shine a spotlight on several innovative schemes.

Date: Tuesday 14th June, 11am-12pm

Chair: Darren Henry MP, Vice-chair of the APPG for Tackling Loneliness and Connected Communities

Platform: Zoom, please register here in advance


  • Robin Hewings, Programme Director, Campaign to End Loneliness
  • Jenny Paton, Deputy CEO, Age UK Wirral
  • Simone Banks, Lead Youth Worker, Youth Focus North East
  • Timothy Leech, CEO, Wavelength

If you would like to attend, please register here.

If you have an hour and a half:

Attend the Tackling Loneliness Hub workshop on addressing loneliness in the workplace. Please register here.

Date: Thursday 16th June, 2-3.30pm

This workshop will be a chance to hear examples of what works and understand how loneliness can affect colleagues and organisations. By the end of the workshop, we’ll have developed initial steps for addressing loneliness within our own organisations, with a particular focus on employee life cycles.

The workshop will cover:

1. Overview of Employers and Loneliness Guide

2. In focus: research on loneliness in the workplace

3. Case study and discussion: Re-engage approach to addressing loneliness in the workplace

4. Addressing loneliness throughout the employee lifecycle and life stages.

If you have any questions or would like any more information about Loneliness Awareness Week, please email