There are still some tablets available to donate to older people most at risk of digital exclusion. Do you know older people in your community who could benefit from a tablet donation?
This is a quick reminder that Dixons Carphone have kindly donated a number of tablets to the Age UK Network, to help us to support older people who are currently offline and digitally excluded. We still have some devices left to donate and we need your help to reach older people most at risk of digital exclusion, to ensure that they can benefit from this opportunity. Full details can be found below.
Dixons Carphone have kindly donated a number of tablets to Age UK, to help us to support older people who are currently offline and digitally excluded.
So far, we have been able to donate over 350 tablets to older people in need through our Telephone Friendship Service, Gifted Housing membership and the Age UK Sounding Board. These donations are already helping these older people get online, get connected and ultimately, to live a more included and independent.
“The gift of the tablet is going to make such a difference to my life. It will give me independence for shopping, dealing with appointments and generally to recover some of my social life lost to COVID-19” Tablet recipient, aged 90
We have 110 devices left to donate and we need your help to reach older people most at risk of digital exclusion, to ensure that they can benefit from this opportunity.
Each donation pack includes:
- 1 x Tablet
- 1 x Dongle (connectivity)
- 1 x user-friendly instruction guide to help get started (written by Age UK)
We understand that lots of older people who might benefit from a tablet may not have the confidence or skills to make the most of their new device. To support them to do so, Dixons Carphone are supporting us with a free Tech Helpline, where their staff volunteers can answer any questions that an older person might have about their new device – whether that be simply switching it on, making a video call, or doing their shopping online! This Tech Helpline will be available until the end of January 2021.
With their consent, Age UK will liaise directly with the older person interested in this opportunity to ensure that they and we have everything that is needed to get a tablet to them! Rest assured that no personal data will be shared with or stored by Dixons Carphone directly, and all communications with the older person will be from Age UK directly.
Do you know older people in your community who could benefit from a tablet donation? These older people would currently not have access to a device of their own, and would be willing and motivated to get online with their new device.
Do you deliver digital skills support through your organisation, and would this service have the capacity to help tablet recipients in your community? Older people with no or low-level digital skills may need initial and/or ongoing support to make the most of their new device, and therefore may need access to this upon receipt. Whilst the Tech Helpline can provide support until January 2021, support may be needed after this date.
How to get involved
If you know of someone in your community who could benefit from this opportunity, and are able to support them to make the most of their new device, please get in touch with firstname.lastname@example.org by 12pm Friday 8th January 2021.
- Details of the digital skills support provided through your organisation
- The full name and contact telephone number for the individuals interested in receiving a device
- Consent forms for individuals to be contacted by Age UK to arrange delivery of the device – please use your own template
- Consent from a minimum of one older person to provide feedback about how they found using the device
Are we able to use these devices to support our staff and volunteers to deliver services?
Due to the restrictions set by the funder on this donation, we are unable to donate the tablets to be used by staff or volunteers and need to be donated directly to older people.
Is there a limit on how many older people I can put forward for a device donation?
We want to ensure that as many older people across the country (England and Wales) as possible can take advantage of this opportunity, and therefore are limiting the number of donations per brand partner to five each.
Will we need to manage the distribution of devices in our local area?
Once you provide us with the details of the older person/people who are interested in a device, we will then call the older person to confirm that they are happy to receive a device, and ensure that they have all the information that they need. We will then work with our warehouse in Warrington to distribute the tablets accordingly. Once the older person has received their device, you will be able to liaise with them about initial or ongoing support, as part of your digital inclusion service.
When will the older person/people we put forward receive their device?
We are asking for details of the individuals that you think would benefit from a donation by 12pm Friday 8th January 2021. We will then speak with older people the following week, and plan to distribute tablets to older people no later than Wednesday 20th January 2021. Older people should receive their devices within 48 hours of dispatch.
Do we need to provide any feedback to Age UK?
As with all our services and programmes, our funders are interested in the impact that their funding/ donation is having on older people. Therefore, we want to speak with some of those who receive a device to understand how they found using their tablet. Please discuss with the individual whether they are happy to speak with us about their experience during initial conversations. We ask that at least one older person you put forward to us has provided consent for us to speak with them.
What if we don’t deliver digital inclusion services, can we still put forward older people?
We understand that many older people who are currently offline need not only support with access to technology, but also the support to develop their confidence and skills to make the most of a new device. In fact, receiving a device without this support can increase the barriers to getting online that an older person already faces. Therefore, to ensure that older people can benefit from this opportunity, we ask that you are able to provide this support to individuals, for example through the delivery of staff- or volunteer-led remote digital skills support sessions.