Second Quarterly PIR Closes This Week

The deadline for the second Quarterly PIR is 31st October 2021. Access the form below, along with a Reference Copy and Data Transparency Statement.

A quick reminder that the deadline for the Second Quarterly Partner Information Return is the 31st of October. The form is ready for completion here. This latest PIR covers the period 1st July to 30th September, and asks for the same data as the previous assessment – the reference copy and data transparency statement can be viewed below. Thank you as always for your help in completing the PIR.

Word Document Reference Copy:

Data Transparency Statement:

As mentioned in our earlier post, the data from the first Quarterly PIR has now been analysed, and a report is available to view here. If you have any questions, or would like a copy of the full dataset, please email localstatistics@ageuk.org.uk.

Removal of Table of Services from Brand Partner Websites

As things begin to stabilise and Partners hopefully no longer need to regularly suspend and reactivate services at short notice, the Partner Content Team recommend removing last year’s Table of Services from your websites.

At the start of the pandemic, Age UK’s Partner Content Team helped set up a table of services that Partners could use on your websites to show the public which of your services were closed, operating differently, or continuing during lockdown. As things begin to stabilise and you hopefully no longer need to regularly suspend and reactivate services at short notice, we are no longer recording this information in this way. As a result, the table of services is no longer up-to-date, and we recommend removing it and returning to updating this information on your website as regular content in the CMS.

Moving forward, the Brand Partner Portal will provide a much more refined way to supply us with your services and activity information which will help to display it nicely on your websites while replacing your Services, Activities & Events and Shops pages.

The Portal will be a place where you have more control of your data via a secure database. It will hold information on your organisation, your local Services, Activities & events, and Shops which will then be searchable on your own local website and in the Age UK national website local directory.

Any changes that you make on the portal will be automatically applied to both your local website and the national website. The Age UK Advice Line will also be able to access it to provide accurate advice to older people when they call.

If you are interested in getting going with the Portal sooner rather than later, the Portal Access team Portalaccess@ageuk.org.uk can move you to an earlier group in the rollout. Let us know! For more information on the rollout, please see this post which contains recordings of three recent webinars on the Brand Partner Portal.

For any other queries regarding the above, please email Partner.Content@ageuk.org.uk as we look to support you updating this moving forward. 

Second Quarterly PIR Form now Live

The form for the second Quarterly PIR is now live and ready for completion between 1st and 31st October 2021.

A quick reminder that the next quarterly Partner Information Return is now live and ready for completion here. This latest PIR covers the period 1st July to 30th September, and will ask for the same data as the previous assessment – the reference copy and data transparency statement can be viewed below. The completion window for this form is between 1st – 31st October 2021. Thank you as always for your help.

Word Document Reference Copy:

Data Transparency Statement:

As mentioned in our post last week, the data from the first Quarterly PIR has now been analysed, and a report is available to view here. If you have any questions, or would like a copy of the full dataset, please email localstatistics@ageuk.org.uk.

Second Quarterly PIR Form now Available

The form for the second Quarterly PIR is now available for you to view ahead of the starting date of October 1st.

Many thanks to those of you who completed the first quarterly Partner Information Return (PIR) in July. The next quarterly PIR will cover the period 1st July to 30th September, and will ask for the same data as the previous assessment. The form for completion is now available for you to view here ahead of the October 1st starting date and the reference copy and data transparency statement can be viewed below. The completion window for this form is between 1st October 2021 and 31st October 2021.

Word Document Reference Copy:

Data Transparency Statement:

As mentioned in our post last week, the data from the first Quarterly PIR has now been analysed, and a report is available to view here. If you have any questions, or would like a copy of the full dataset, please email localstatistics@ageuk.org.uk.

Get involved with Charity Fraud Awareness Week and help protect your charity from fraud and cybercrime

Find out all about Charity Fraud Awareness Week, a time for charities and their supporters to talk about fraud and share good practice.

Charity Fraud Awareness Week (18 – 22 October 2021) is an award-winning campaign run by a partnership of charities, regulators, law enforcers, representative and umbrella bodies, and other not-for-profit stakeholders from across the world. The purpose of the week is to raise awareness of fraud and cybercrime affecting the sector and to create a safe space for charities and their supporters to talk about fraud and share good practice.

Why is it important?

In recent weeks, a number of local Age UKs have reported that they have been victims of cybercrime. All charities are susceptible to fraud and can be targeted. Those providing services and supporting local communities may be especially vulnerable to fraudsters attempting to exploit current national and global crises to carry out fraud and cybercrime. This means that now – more than ever – charities need to be fraud aware and take steps to protect their money, people and assets from harm.

Preventing Charity Fraud

As part of Charity Fraud Awareness Week, a website called ‘Preventing Charity Fraud’ has been set up to provide a range of helpful resources to help you protect your organisation. This includes:

  • information, advice and practical tools to help you fight fraud and stay safe from harm
  • free e-learning modules
  • webinars
  • helpsheets
  • templates (coming soon)

To find out more, visit www.preventcharityfraud.org.uk

Providing data analysis support to Partners

Age UK are setting up a programme that will provide support to Partners to help analyse your data. Find out how to get involved.

As you know, Age UKs collect data from delivering services to older people, their families, and carers which requires analysis on an almost daily basis. This allows Partners to report on these services, provide insight to understand service users and improve services. However, we are aware that for some Partners there either is not the capacity internally to do this analysis, or the access to software required to fully explore the data. Therefore, Age UK are setting up a programme that will provide support to Partners to help analyse your data. Full details can be found below.

Age UK are setting up a programme that will allow Partners to access support from Age UK to analyse their data.

This support will cover:

  • Statistical analysis of existing datasets, from small single-issue datasets to whole service or organisation datasets
  • Support to consider data collection, and plans to improve data collection
  • Provide support to plan analysis and embed analysis in day to day operations
  • Support to interpret and create action plans based on findings from analysis

If you are interested in taking part, or have any questions, please contact localstatistics@ageuk.org.uk. This offer is not time limited and will be available as a support offer until further notice.

In case you missed it: we posted earlier this week about a new template Data Privacy Impact Assessment resource which may also be of interest. Click here for further details.

New resource available – template Data Privacy Impact Assessment

Colleagues at Age UK have developed a template to respond to recent enquiries from Partners about how to complete a Data Privacy Impact Assessment (DPIA).

In response to a number of recent enquiries from partners about how to complete a Data Privacy Impact Assessment (DPIA), colleagues at Age UK have developed a template, based on what we do at Age UK. The sections follow the same structure as the ICO template, but include some examples and more specific questions to help guide people and prompt them to consider what an answer might look like / prevent them from over-thinking the exercise.

At the end of the document, there are some helpful ICO links and a link to the GDPR toolkit, which talks about DPIAs. There are also pointers to key documents that usually accompany a DPIA: a data flow and risk assessment.

The guidance can be found here.

Please note that the first paragraph is a message for whoever is completing the DPIA and should be deleted upon completion.

Quarterly Partner Information Return Update

View a data report from the most recent Partner Information Return ahead of the launch of the next PIR on October 1st. Also find out how you can join a focus group to discuss the PIR.

Many thanks to those of you who completed the quarterly Partner Information Return (PIR) in July.  The data has now been analysed, and a report is available to view here.  If you have any questions, or would like a copy of the full dataset, please email localstatistics@ageuk.org.uk. The next quarterly PIR will open for completion on 1st October, and will ask for the same data as the previous one. The reference copy and the data transparency statement can be viewed below along with details on joining a focus group to discuss the PIR and next steps.

Data Transparency Statement:

We will be convening a group to discuss the Partner Information Return and next steps in mid-November, if you are interested in taking part please do let us know through localstatistics@ageuk.org.uk. Those of you who have let us know your interest already will be contacted shortly.

Information & Advice Quality Programme – common areas identified for improvement

Age UK’s Quality & Transformation Team have identified some common areas for improvement across the advice sector. Find the most recent trends below.

Age UK’s Quality & Transformation Team regularly review areas of compliance with the I&A Quality benchmarks, so that we can share learning across the network. We have found that the most common areas identified for improvement are similar to those identified across the independent advice sector as a whole and are important elements of quality assurance. Read on to view the most recent trends.

Most common areas of non-compliance for Quality of Advice

  • Lack of sufficient relevant information gathered to give correct advice
  • Insufficient advice recorded or incomplete advice given e.g. no means-tested benefits check when disability benefits awarded
  • Limited use of Factsheets and Information Guides to back up advice given
What can be done to avoid these?

Training in case-recording and/or the key Age UK topic areas of benefits and community care can help ensure your clients are getting the correct advice – further details can be found on the loop here.

Most common areas of non-compliance for Service Management

  1. Data Protection / Client confidentiality e.g. lack of consent or secure storage of client data
  2. Not recording sufficient client details for information enquiries (leading to under- reporting of work, clients needing to repeat their story on returning)
  3. Lack of Technical Supervision of advisors (usually of the Manager), including regular file checking to ensure accurate advice is given
  4. Lack of planning for a sustainable service
What can be done to avoid these?
  1. Ensure you have evidence of the clients’ consent to process their data, including to store it, share it with third parties, and share it with Age UK for quality audit. Ensure you record and date consent on the client record.

Please Note: legitimate interests as a basis for processing the data should not be used for special category data (i.e. personal sensitive data e.g. health, politics, ethnicity, religion). The ICO sets a higher bar for the way this data is handled, as it could create a higher risk of, for instance, unlawful discrimination. Consent is the best way to treat this type of data, as it is most transparent and simple.

The GDPR Toolkit on the loop can be found here.

  1. Ensure all staff providing I&A are aware of your procedures for recording information enquiries. This helps ensure the client does not have to keep repeating their “story”, and ensures you are not under-recording your work and reach. Enquiries should not routinely be recorded as “Anonymous” – only if consent is not given, or for very simple enquiries.
  2. Ensure you have procedures for both regularly checking the accuracy of advice and that your case management procedures are being followed, as well as the more in depth file reviews (IFRs) carried out less frequently. Ensure these include the advice carried out by the Supervisor or Manager). This is even more important when staff are working remotely or from home.
  3. Ensure the current year 12 month plan and budget is regularly reviewed. A short outline plan for the following 2 years is needed – it does not need to be in detail but should include an outline plan for a sustainable service.

Vodafone charities.connected free data sim opportunity

Find out all about Vodafone’s new charities.connected initiative to help address issues surrounding data poverty.

Vodafone has launched an initiative called “charities.connected”, whereby any non-profit in the UK can apply for free connectivity to help the individuals and families they support get online, to help address issues surrounding data poverty. Registered charities can apply for the free connectivity, in the form of SIM cards with 20GB of data, plus free calls and texts every month for six months. To find out more on how to apply, please click here.

Please note: Age UK have also recently launched the Vodafone ‘Connected Age’ Tablet Loan Scheme Programme which will also provide connectivity. We are pleased to inform you that we have had confirmation from Vodafone that partners can apply to both schemes should they wish to. Submitting an application to charities.connected will not impact your application to the Vodafone ‘Connected Age’ opportunity.

For any questions or queries about Age UK’s ‘Connected Age’ programme, please contact: servicesdigital@ageuk.org.uk.