PIR for Q2 of 2022/23 now available for completion!

The form for the second Quarterly PIR of 2022/23 is now available for you to complete ahead of the 2nd November deadline.

This is to let you know that the latest Partner Information Return (PIR) is now available for completion here. This covers the period between 1st July and 30th September 2022, Quarter 2 of 2022/2023. The deadline for completion is the 2nd November 2022. Find out full details below, including the link to the data report from Q1 of 2022/23.

The reference copy and the data transparency statement for this PIR can be viewed below:

Word Doc Reference Copy:

Data Transparency Statement:

Data Report for Q1 2022/23

A big thank you to all 99 Partners who completed the PIR for Quarter 1 of 2022/23 – this is the most returns we have received for the last five quarters!

You can find the full data report of your responses here.

Why the Partner Information Return Matters

The PIR is used to enhance Age UK’s knowledge of the Network, so that we can display our collective strength in media, fundraising, and influencing opportunities.

The more returns we receive, the more powerful and useful the data we can display when talking to funders over the winter, demonstrating the breadth of the Age UK Network’s work with older people.

If you have any questions or feedback please email localstatistics@ageuk.org.uk. Thank you as always for taking the time to complete the Partner Information Return.

Age UK and LG Inform: Training Programme 2022-23

We have renewed our agreement to provide access to the stats tool LG Inform until 31st March 2024! Find out all about LG Inform, including how to attend upcoming training webinars on using the platform.

Age UK wishes to continue to support Partners to access data about the older populations in your areas of benefit and territories. To support this work, we have continued our agreement to provide access to the LG Inform and LG Inform Plus platforms (data services covering English local authorities) for the Age UK Network until 31st March 2024. Find out full details below, including how to attend upcoming training webinars on using the platform.

LG Inform is a data service provided by the Improvement and Development Agency (a company owned by the Local Government Association (LGA) for English local authorities. It has been designed and developed together with councils to a high standard using modern web-based technologies to benchmark performance across some 10,300 individual data items. The system is well used, with 95% of all English local authorities regularly using it.

LG Inform Training Programme 2022-23

To help you to get the most out of these data services we have commissioned a number of free virtual training events to be provided by the LG Inform team.

There are two different sessions on offer:

  • An Introduction to LG Inform

This webinar provides an overview of LG Inform, including a walkthrough of the public pages, using the headline and standard reports. We’ll show users how to find readymade reports, and how to use the search function to find data. The resources created for Age UK will be showcased and there will also be a brief introduction to some of the functions reserved for signed-in users.

  • Using the LG Inform Report Builder

The report builder session takes you through the process of accessing the 10,300 metrics available in the database so registered users can build and save their own ‘custom’ reports in LG Inform. We will show you how to create reports from scratch or build them from existing materials. We will also highlight how reports can be ‘shared’ or embedded into existing websites or intranets.

Book your place!

You can register below for the Training sessions in September or November. We will release further dates in March 2023.

TitleDate Time Link to book  
LG Inform: An introduction 20/09/202214:00 Register here
LG Inform: An introduction 27/09/202214:30 Register here
LG Inform: An introduction 21/11/202211.00Register here
LG Inform: An introduction 22/11/202211.00Register here
LG Inform: Building reports 22/09/202211:00 Register here
LG Inform: Building reports 29/09/202214:30 Register here
LG Inform: Building reports 23/11/202214:00Register here
LG Inform: Building reports 24/11/202214:00Register here

Get in touch!

If you have any questions about this initiative, please contact Local Statistics – localstatistics@ageuk.org.uk

Reminder: One week left to complete the PIR for Q1 of 2022/23

A quick reminder that there is one more week for CEOs to complete the first Quarterly PIR of 2022/23 ahead of the 1st August deadline.

This is a quick reminder that there is one more week for CEOs to complete the latest Partner Information Return ahead of the August 1st deadline. This PIR covers the period between 1st April 2022 and 30th June 2022, Quarter 1 of 2022/2023. Find out full details below, including changes to questions and the data report for the year 2021/22.

The reference copy and the data transparency statement can be viewed below:

Word Doc Reference Copy:

Data Transparency Statement:

Changes to Questions

Thank you for the feedback you sent us following PIR for Quarter 4 of 2021/22. In response to your feedback, we are changing the reporting requirements for Section 4 on volunteers. We are now asking for a single, quarterly figure for the number of active volunteers for your organisation rather than 3 separate monthly figures. We have also clarified the wording for what is an active volunteer. We hope this is now clearer but if you have any additional feedback please get in touch at localstatistics@ageuk.org.uk.

Full Year Data Report for 2021/22

The full year report for 2021/22 can be accessed here. If you wish to access the full dataset please email localstatistics@ageuk.org.uk.

Why the Partner Information Return Matters

The PIR is used to enhance Age UK’s knowledge of the Network, so that we can display our collective strength in media, fundraising, and influencing opportunities.

The more returns we receive, the more powerful and useful the data we can display when talking to funders, demonstrating the breadth of the Age UK Network’s work with older people. For the last return we received responses from less than 60% of all Partners, which made it harder to fully demonstrate the impact of the data collected and to display the full scope of the work of the Age UK Network to funders.

With that in mind, for this quarter, we will be in touch to remind those who have not completed the return by the 1st August deadline to ensure a full return rate.

If you have any questions or feedback please email localstatistics@ageuk.org.uk. Thank you as always for taking the time to complete the Partner Information Return.

Reminder: PIR for Q1 of 2022/23 now available for completion

A quick reminder that the form for the first Quarterly PIR of 2022/23 is now available for you to complete ahead of the 1st August deadline.

This is a quick reminder that the latest Partner Information Return (PIR) is now available for completion here. This covers the period between 1st April 2022 and 30th June 2022, Quarter 1 of 2022/2023. The deadline for completion is the 1st August 2022. Find out full details below, including changes to questions and the data report for the year 2021/22.

The reference copy can be viewed here, and the data transparency statement can be viewed here:

Word Doc Reference Copy:

Data Transparency Statement:

Changes to Questions

Thank you for the feedback you sent us following PIR for Quarter 4 of 2021/22. In response to your feedback, we are changing the reporting requirements for Section 4 on volunteers. We are now asking for a single, quarterly figure for the number of active volunteers for your organisation rather than 3 separate monthly figures. We have also clarified the wording for what is an active volunteer. We hope this is now clearer but if you have any additional feedback please get in touch at localstatistics@ageuk.org.uk.

Full Year Data Report for 2021/22

The full year report for 2021/22 can be accessed here. If you wish to access the full dataset please email localstatistics@ageuk.org.uk.

Why the Partner Information Return Matters

The PIR is used to enhance Age UK’s knowledge of the Network, so that we can display our collective strength in media, fundraising, and influencing opportunities.

The more returns we receive, the more powerful and useful the data we can display when talking to funders, demonstrating the breadth of the Age UK Network’s work with older people. For the last return we received responses from less than 60% of all Partners, which made it harder to fully demonstrate the impact of the data collected and to display the full scope of the work of the Age UK Network to funders.

With that in mind, for this quarter, we will be in touch to remind those who have not completed the return by the 1st August deadline to ensure a full return rate.

If you have any questions or feedback please email localstatistics@ageuk.org.uk. Thank you as always for taking the time to complete the Partner Information Return.

Census Data now Available on LG Inform

The latest LG Inform newsletter is a 2021 Census special, which is now available for you to view. Find out full details below.

Age UK contracts with the Local Government Association to provide access to the local statistics tool “LG Inform” for all Age UK Partners. The tool is available here. Following the recent publication of the first results from the 2021 Census, LG Inform has uploaded this data into their system and shared full details in their latest newsletter. You can view the full newsletter here. If you have any questions, or want to discuss the LG Inform tool, please email localstatistics@ageuk.org.uk.

PIR for Q1 of 2022/23 now available for completion

A quick reminder that the form for the first Quarterly PIR of 2022/23 is now available for you to complete ahead of the 1st August deadline.

This is a quick reminder that the latest Partner Information Return (PIR) is now available for completion here. This covers the period between 1st April 2022 and 30th June 2022, Quarter 1 of 2022/2023. The deadline for completion is the 1st August 2022. Find out full details below, including changes to questions and the data report for the year 2021/22.

The reference copy can be viewed here, and the data transparency statement can be viewed here:

Word Doc Reference Copy:

Data Transparency Statement:

Changes to Questions

Thank you for the feedback you sent us following PIR for Quarter 4 of 2021/22. In response to your feedback, we are changing the reporting requirements for Section 4 on volunteers. We are now asking for a single, quarterly figure for the number of active volunteers for your organisation rather than 3 separate monthly figures. We have also clarified the wording for what is an active volunteer. We hope this is now clearer but if you have any additional feedback please get in touch at localstatistics@ageuk.org.uk.

Full Year Data Report for 2021/22

The full year report for 2021/22 can be accessed here. If you wish to access the full dataset please email localstatistics@ageuk.org.uk.

Why the Partner Information Return Matters

The PIR is used to enhance Age UK’s knowledge of the Network, so that we can display our collective strength in media, fundraising, and influencing opportunities.

The more returns we receive, the more powerful and useful the data we can display when talking to funders, demonstrating the breadth of the Age UK Network’s work with older people. For the last return we received responses from less than 60% of all Partners, which made it harder to fully demonstrate the impact of the data collected and to display the full scope of the work of the Age UK Network to funders.

With that in mind, for this quarter, we will be in touch to remind those who have not completed the return by the 1st August deadline to ensure a full return rate.

If you have any questions or feedback please email localstatistics@ageuk.org.uk. Thank you as always for taking the time to complete the Partner Information Return.

First Quarterly PIR Form of 2022/23 now available for completion

The form for the first Quarterly PIR of 2022/23 is now available for you to complete ahead of the 1st August deadline.

The latest Partner Information Return (PIR) is now available for completion here. This covers the period between 1st April 2022 and 30th June 2022, Quarter 1 of 2022/2023. The deadline for completion is the 1st August 2022. Find out full details below, including changes to questions and the data report for the year 2021/22.

The reference copy and the data transparency statement can be viewed below:

Word Doc Reference Copy:

Data Transparency Statement:

Changes to Questions

Thank you for the feedback you sent us following PIR for Quarter 4 of 2021/22. In response to your feedback, we are changing the reporting requirements for Section 4 on volunteers. We are now asking for a single, quarterly figure for the number of active volunteers for your organisation rather than 3 separate monthly figures. We have also clarified the wording for what is an active volunteer. We hope this is now clearer but if you have any additional feedback please get in touch at localstatistics@ageuk.org.uk.

Full Year Data Report for 2021/22

The full year report for 2021/22 can be accessed here. If you wish to access the full dataset please email localstatistics@ageuk.org.uk.

Why the Partner Information Return Matters

The PIR is used to enhance Age UK’s knowledge of the Network, so that we can display our collective strength in media, fundraising, and influencing opportunities.

The more returns we receive, the more powerful and useful the data we can display when talking to funders, demonstrating the breadth of the Age UK Network’s work with older people. For the last return we received responses from less than 60% of all Partners, which made it harder to fully demonstrate the impact of the data collected and to display the full scope of the work of the Age UK Network to funders.

With that in mind, for this quarter, we will be in touch to remind those who have not completed the return by the 1st August deadline to ensure a full return rate.

If you have any questions or feedback please email localstatistics@ageuk.org.uk. Thank you as always for taking the time to complete the Partner Information Return.

A Guide to the Brand Partner Portal Week 6 – Future Functions and New Developments

The final part of our six-part series “Everything You’ve Ever Wanted to Know About the Brand Partner Portal” covers how the portal might develop in the future.

Welcome to the final week of our Brand Partner Portal (BPP) overview! We hope that you have found this series useful and have a better understanding of the different ways that the BPP can help us all work together. If you missed any of the previous updates, you can find them here. This week, we’re looking at how the portal might develop in the future and what new functions are coming on board. So, here’s a little glimpse into the future of the BPP…

Programmes

We have added a new tile to the Home page called Programmes, which will go live in July 2022. The first function in the new Programmes section will be for the Warm Homes programme. This will be a new area where partners can easily upload your monthly reports onto a secure database. The team have also moved all the programme guidance into this section of the portal which means you will no longer need to use the filesharing programme “Box” to access this material. 

If you are interested in delivering the Warm Homes programme, please click here to find out how to submit your application before Tuesday 5th July. The Warm Homes project team will be sending out more information and training will be provided closer to the rollout of Scheme Year 12. Please send any questions about this to warmhomes@ageuk.org.uk. 

We will be looking at how other programmes can utilise the BPP in the future for similar activities.

Reporting

We are currently working hard to put reporting in place that will help us and Partners to develop a better understanding of the Services that are offered across the Network. These reports will be created automatically by using the Services content that partners are inputting as they integrate their websites with the BPP (more on this in Week 3’s article here). So, a huge thank you to all brand partners that have already gone through this process. We should have a third of all partners integrated by the end of the summer.

If you are not yet signed up to a Website Integration sprint (where we support you to put your Services/Shops content into the BPP), please get in touch with us at portalaccess@ageuk.org.uk. We currently have space available on Sprints 5 and 6.

Website Integration of Events and Activities

A handful of brand partners joined us as we tried to bring the Events and Activities function online for Website Integration. Unfortunately, we had to move that feature back into development for some fixes, but the good news is that the bugs have now been fixed.

We will shortly be getting in touch with some brand partners to ask you to help us test out this functionality before we release the new feature. We’re hoping to be able to test this across the summer and roll out the new feature to partners from Sprint 4 in September.

Local Directory

We believe that by the end of Summer 2022, we will have enough partners who have integrated their websites with the BPP to allow us to switch on our new local directory.

What this means in practice is that visitors to the Age UK website will be able to search for services and shops in their postcode area and receive results from local partners’ websites based on the information those partners have input into the portal. When a user clicks on the search results, they will be taken directly to the integrated brand partner’s website.

If you have not yet been part of a web integration sprint, we will have messaging in place to provide users with the Age UK/Age Cymru in their area so they can visit your website or ring your office. Once a partner completes a website integration sprint, their services and shops will also be searchable on the national site.

Bulk Ordering

Some of you may have spotted a tile on the home page called Bulk Ordering. This function will allow brand partners to order information guides from our fulfilment centre in Warrington. Some examples of Information Guides include Caring for Someone with Dementia; Power of Attorney; and Save Energy Pay Less. We don’t currently have a launch date for the Bulk Ordering system, but we will keep you posted on progress.

Moving Forwards

Although we’ve come to the end of this epic six-part series, we will continue to send you updates as the BPP develops. You can always come back to this series here and if you ever have any questions about the different functions, you are always welcome to contact me on alisa.yingling@ageuk.org.uk.

Best wishes,

Alisa Yingling
Programme Manager

Brand Partner Portal
Age UK

A Guide to the Brand Partner Portal Week 5 – The Quality Function

Week 5 of our six-part series “Everything You’ve Ever Wanted to Know About the Brand Partner Portal” takes us through the Quality Assurance Framework (QAF) Function.

Welcome to Week Five of the Brand Partner Portal (BPP) overview! This week, we’re looking at the Quality Assurance Framework (QAF) Function, which will shortly go live in the BPP.

If you’ve missed an earlier edition from this series, you can view them all here.

What is the Quality Assurance Framework (QAF)?

The Quality Assurance Framework (QAF) is the set of standards and quality expectations that all of us (Age UK, local Age UKs and nations) agree to work within.

The QAF will shortly have a live function in the portal! This function will be used by all members of the Network to submit data relating to Quality, to support continuous quality improvement and to make it easier to meet the requirements of the Age UK Network Quality Standards. ​

Why is the Quality Function important?

The Quality Function on the Portal aims to ‘lighten’ and remove ‘crunch points’ from our external CQS (Charity Quality Standard) and IAQP (I&A Quality Programme) quality assessment processes by supporting partners with continuous self-assessment. By regularly submitting information into the Quality area of the Portal, Partners will be better placed to view more ‘early warning signs’ of potential quality issues through more regular quality monitoring – making it easier for you to spot where action might be needed and to request support. ​

You will also be able use this area of the Portal to report Serious Incidents to Age UK, as required by the Brand Partner Agreement. Using this functionality will enable you to access support sooner if you need it.

The Quality Function will also allow you to see the schedule of your quality assessments and produce and download reports that you can use with your Boards and other stakeholders to provide assurance.​ It will also provide a facility whereby partners can measure the satisfaction of your service users and see the results of those surveys in real time. ​

Brand partners already complete serious incident reports and annual reporting – these are vital to meeting the requirements of the Network Quality Assurance Framework. However, the Portal now makes this much easier, with all these report templates laid out in one place and quicker to complete.

The forms have been co-designed with partners to ensure they capture only the most essential information; are straightforward to complete; and will generate data that is helpful to your organisations in supporting continuous improvement. This data should help you to quickly spot where action needs to be taken and seek support if necessary.

This part of the portal also allows brand partners to produce reports as and when they are needed.​

What can I use the Quality function on the BPP for right now?

The Quality Function will shortly have six sections, but initially only three of these sections will be operational:

  1. Submit Serious Incident Reports
  2. Complete the Quarterly Confirmation Report
  3. Complete the Annual Confirmation Report

Brand partners will shortly be able to use the Quality Function on the portal to submit these three reports.

What else will I be able to do with the Quality Function in the portal?

Later this year, the Quality Function will also support the following functionality:

  • View all of your quality assessment reports – here you will be able to see all of your CQS and IAQP reports
  • See your external assessment schedule – for both the IAQP and CQS standards so you can see the timescales you are working within for your assessments
  • Access your template satisfaction survey

What does the Quality Function look like?

The Quality Function lives on the portal home page – the view of which may be familiar to you at this stage:

Once you click on the Quality tile, you will be taken here:

Access to the Quality Function of the Brand Partner Portal

Last week we wrote to CEOs at your organisation, asking you to let us know who at your organisation will require a login to the Quality Function of the BPP. You can find a copy of this communication and the QAF Portal Web Role form here.

If you have not already sent this information to the Quality Team, you will find a link to the QAF Portal Web Role Form here.

This form needs to be completed and sent to the Quality team at quality@ageuk.org.uk no later than 20th June.

How can I find out more about the Quality Function?

For more information, and to see what each of these sections looks like, we have a training webinar available to view here.

Alternatively, please feel free to send any questions to us on quality@ageuk.org.uk.

Until next time!

Next week is the last of our six-part series ‘Everything you ever wanted to know about the Brand Partner Portal’. We’ll be looking at what new functions are coming down the pipeline and what they will do.

We’ll also be providing a round-up of all six articles in the series in case you missed anything.

If you have any questions about a particular BPP function mentioned above and would like to explore how this can help your organisation, please feel free to get in touch at portalaccess@ageuk.org.uk.

Best wishes,

Alisa Yingling
Programme Manager

Brand Partner Portal
Age UK

A Guide to the Brand Partner Portal Week 4 – The Organisation Info Function

Week 4 of our six-part series “Everything You’ve Ever Wanted to Know About the Brand Partner Portal” takes us through the Organisation Info function.

Welcome to Week Four of the Brand Partner Portal (BPP) overview. We hope everyone enjoyed the long bank holiday weekend! This week, we’re looking at the Organisation Info section, which we hope will significantly reduce the duplication of requests for information that your organisation receives. Read on for full details.

If you’ve missed an earlier edition from this series, you can view them all here.

Where to find the Organisation Info Function

Some of the eagle eyed amongst you may have already spotted the Organisation Info section sitting behind the My Portal tile. This function can be found from the home screen (see below). You click on My Portal and the Organisation Info option opens behind it.

The Brand Partner Portal Home Page
The My Portal Section

What is the “Our Organisation Info” Section?

The tile called Our Organisation Info is a dashboard of your organisation’s basic information, including your organisation’s address details, which have been pulled through the local directory.

There is also an overview of the Services/Events/Shops you have uploaded onto portal templates via the Website Integration function of the BPP. Some of you will have already entered this information into the portal if you’ve been on a Website Integration sprint (find out full details about the Website Integration function, including how to book your place on a sprint in our previous edition here).

The Organisation Info function contains a list of fields that partly auto-populate based on data you’ve previously entered into the BPP. However, you will need to add/change information as and when things change within your organisation to keep certain information fields up to date.

Take a look at the pictures below to see what information can be entered into the Organisation Info function:

Below are some photos to give you an idea of the kind information you can fill in:

Organisation Info Example #1

Organisation Info Example #2

Organisation Info Example #3
Organisation Info Example #4

You can see that the Organisation Info function gives you an at-a-glance view of a lot of details about your organisation: the systems you use; the services you offer; and the events/shops you have. This is information that brand partners may have provided elsewhere previously.

As you enter more information into the portal through the other BPP functions (such as the Website Integration function), the Organisation Info function will gather all of this information allowing it to sit in one place for you to easily access at a glance.  

Over time, our ambition is that this will significantly reduce the duplication of requests for information that you, the brand partner, will experience. It also reduces the administrative requirements for Age UK.

As more brand partners add their information, Age UK will be able to turn off some of its processes related to gathering this information elsewhere.

Keeping your information up-to-date

When you have your Website Integration 121s with our team (find out more about this in our last article here), we will talk to you about how to keep your Organisation Info tab up to date.

NB – the information requested in the Organisation Info function is still developing and changing. For example, we will be removing the field asking about the number of people supported as this information is covered by the Quarterly Partner Information Return.

It is important for you to keep your information up to date in the portal so keep an eye on this function. We will keep you informed as and when we make changes that require your attention.

If you have any questions about the Organisation Info function, please drop us a line at portalaccess@ageuk.org.uk.

Until next time!

If you have any questions about a particular BPP function mentioned above and would like to explore how this can help your organisation, please feel free to get in touch via email on portalaccess@ageuk.org.uk.

Next week, we will be writing to you about the long-awaited Quality Assurance Framework (QAF) function on the portal. This will be launching imminently and will affect all partners, so stay tuned for the next important instalment in this series.

Best wishes,

Alisa Yingling
Programme Manager

Brand Partner Portal
Age UK