Help inform the National Institute for Health and Social Care Research Innovation Observatory

The National Institute for Health and Social Care Research Innovation Observatory is currently seeking views about areas of unmet health and care needs in people aged 60 and over

The team are really keen to hear your views to ensure the issues and concerns most relevant to older people, care givers and those who work directly with older people to inform the future work of the Innovation Observatory.

The survey has six questions in total and should not take more than 5-10mins. 

Please visit this link to complete the survey – before 7 October.

Many thanks for contributing to the Innovation Observatory’s future priorities addressing unmet health and social care needs of people aged 60+.

Webinar on 27 October – join us as we share lessons from 10 years of holistic advice projects

Learning is a key part of our culture at Age UK and we use it to better shape our programmes with the Age UK Network. Pulling together 10 years of learning, evaluation and feedback from four holistic information and advice projects that many of you have worked with us on, we’ve produced a report which we hope will influence potential funders to support this crucial work.

To help bring the report to life and share some of those key lessons with you, we’ll be running a webinar on 27 October from 10-11am for the Age UK Network. You’ll have a chance to hear from the team managing these projects, a local partner or two about their experiences, and share your thoughts and experiences of this type of work.

You can use the following link to join the Teams webinar directly on the day.

Please email justin.butler@ageuk.org.uk for more information.

PIR for Q2 of 2022/23 now available for completion!

The form for the second Quarterly PIR of 2022/23 is now available for you to complete ahead of the 2nd November deadline.

This is to let you know that the latest Partner Information Return (PIR) is now available for completion here. This covers the period between 1st July and 30th September 2022, Quarter 2 of 2022/2023. The deadline for completion is the 2nd November 2022. Find out full details below, including the link to the data report from Q1 of 2022/23.

The reference copy and the data transparency statement for this PIR can be viewed below:

Word Doc Reference Copy:

Data Transparency Statement:

Data Report for Q1 2022/23

A big thank you to all 99 Partners who completed the PIR for Quarter 1 of 2022/23 – this is the most returns we have received for the last five quarters!

You can find the full data report of your responses here.

Why the Partner Information Return Matters

The PIR is used to enhance Age UK’s knowledge of the Network, so that we can display our collective strength in media, fundraising, and influencing opportunities.

The more returns we receive, the more powerful and useful the data we can display when talking to funders over the winter, demonstrating the breadth of the Age UK Network’s work with older people.

If you have any questions or feedback please email localstatistics@ageuk.org.uk. Thank you as always for taking the time to complete the Partner Information Return.

Cost of Living – Enquiry Codes

We have received a lot of feedback from local Age UKs on cost-of-living issues, including how many older people are coming to you for support in this area, or how it is presented as a concern when older people are seeking support for other issues.

Information & Advice teams have told us that they would value a way to capture these enquiries. Collecting this data will also support Age UK to campaign and influence at a national level for additional support for older people affected by the cost of living crisis.

Changes

As a result, we have now updated the enquiry codes, and have added a new Tier 1 code.

25 – Cost of Living

There is also a Tier 2 code underneath this.

25A – Cost of Living, Energy

We have aimed to keep this as straightforward as possible for now. Please feedback to us any further suggestions. We will review the codes at the next quarter (Q4, January – March 2023).

What do you need to do?

Systems

For Information & Advice Teams using Charitylog, this will appear in your possible enquiry codes from 29 September. There is no further action required to ensure this code is available for use.

For Information & Advice Teams using Salesforce, this will appear in your possible enquiry codes from 1 October. No further action is required.

For Information & Advice Teams using alternative systems. You will need to add this into your own systems. We understand that for some Partners it will not be possible to do this immediately. If you have any concerns or questions, please contact localstatistics@ageuk.org.uk

Use of the New Code

The below is rough guidance, and we will look to refine this over the coming months as the code is used. We suggest using the code for cases where you feel it is appropriate.

The Tier 1 code (25 – Cost of Living) should be added to cases where the older person:

  • Expresses concern about the cost of living and their ability to pay bills, afford shopping or any other expenses
  • Identifies the cost-of-living crisis as a reason for their enquiry

The Tier 2 code (25A – Cost of Living, Energy)

  • Identifies energy prices as a reason for their enquiry
  • Expresses concern about energy prices
  • Will be unable to pay an energy bill without support

Questions and Feedback

If you have any questions or feedback please contact localstatistics@ageuk.org.uk

Age UK Network News Roundup – 23/09/22

Take a look at the latest weekly roundup of news from across the Age UK Network.

Welcome to the latest Network News Roundup! This week’s edition features the autumn copy of Age UK Oxfordshire’s EngAGE magazine, take a look to find out how they’re supporting older people in their area. There’s also the usual selection of vacancies from around the Network.

As always, if you have a story from your organisation that you would like us to share with the Network, such as recent events, campaigns, or awards, please let us know at signpost@ageuk.org.uk and we’ll add it to the next roundup.

Please note: due to annual leave there will be no Network News Roundup next week. The next edition will be Friday 7th October. If you would like to advertise a vacancy on the loop in the meantime, please contact partnership@ageuk.org.uk.


Age UK Oxfordshire’s EngAGE Magazine

The latest edition of Age UK Oxfordshire’s EngAGE magazine has been published!

This autumn edition features an update on the work of the organisation’s dementia service, Dementia Oxfordshire, which recently attended the Witney Carnival to raise awareness of the service.

There’s also guidance to help older people in the area to look after their mental health and wellbeing, plus details on local support to handle spiralling costs.

You can view the full magazine (and subscribe to future editions) on the Age UK Oxfordshire website.


Age UK Somerset seek Information and Support Manager

Age UK Somerset are looking to hire a skilled Information and Support Manager with experience of delivering and developing a customer-facing service.

Leading from the front, the manager will direct and manage teams of staff and volunteers to deliver and develop services that include Information & Advice, Dementia Support and Active Befriending.

Find out full details on the Age UK Somerset website.

Closing date: Ongoing


Advice & Information Worker role at Age UK Redbridge, Barking & Havering

Age UK Redbridge, Barking & Havering currently have a vacancy for a Advice & Information Worker to support the Advice & Information service across Havering.

Find out more on the Age UK Redbridge, Barking and Havering website.

Closing date: 27th September


Two new roles at Age UK Tunbridge Wells

Age UK Tunbridge Wells are currently looking to hire in two new positions: Independent Living Support Worker and Dementia Care Support Worker.

Duties for the Independent Living Support Worker may include: shopping (e.g. for food, garden plants), medical appointment assistance, personal correspondence assistance, light household duties.

The Dementia Care Support Worker will work in the Dementia Centre facility, which aspires to be a place where people with dementia feel safe, happy and at home, and where their carers feel supported, can be signposted to advice and guidance, and can enjoy time out secure in the knowledge that their loved ones are experiencing high quality care.

Find out full details on the Age UK Tunbridge Wells website.


Several Vacancies at Age UK Cheshire East

Age UK Cheshire East currently has several vacancies available, including Drivers, Home Helpers, and a Dementia Activity Worker.

The Dementia Activity Worker will support people living with dementia to maintain their skills, to benefit from activities, company and friendship; and to have some fun. You will receive training in Maintenance Cognitive Stimulation Therapy and you will help to plan and deliver a programme of activities in their day centre in Macclesfield and some outreach sessions across the eastern part of Cheshire East.

Find out full details on the Age UK Cheshire East website.


Three vacancies at Age UK Nottingham and Nottinghamshire

Age UK Nottingham and Nottinghamshire have three open roles currently available. They’re looking for a Operational Manager for Housing to join their specialist Safe & Sound team which helps older people living across Nottinghamshire to stay safe, warm and independent in their own homes.

There’s also a vacancy for a Charity Support Worker and an opening for a Bank SPECAL Support Worker.

Find out more on the Age UK Nottingham and Nottinghamshire website.


Information and Advice Adviser Vacancy at Age UK Merton

Age UK Merton are seeking an I&A Adviser to play an essential role in the response to the impact of the Coronavirus pandemic, working directly with older people to triage and identify needs and provide advice to help people to access high quality support.

The role will provide information and advice, including casework, in a wide field of subjects, including welfare benefits, housing, health, community care, and local services, to older adults (state pension age and above) across the London Borough of Merton.

Find out more on the Age UK Merton website.


Information and Advice Advisor Role at Age UK Richmond upon Thames

Age UK Richmond upon Thames are seeking an Information and Advice Advisor. The role will include providing information on a wide range of queries, over the telephone, by email, and in person – referring and signposting where necessary into other Age UK Richmond services and other support provided by their partners.

Find out full details on the Age UK Richmond upon Thames website


Get in touch!

If you have a story from your organisation that you would like us to share with the Network, please let us know at signpost@ageuk.org.uk.

You can also view a full list of open roles across the network here.

Invitation to attend a roundtable discussion on future vaccination strategy

Age UK and the NHS are hosting a roundtable discussion on future vaccination strategy on Friday 23rd September from 2:00 – 3:30pm. Find out full details.

Age UK and the NHS are pleased to invite you to attend a joint roundtable discussion on future vaccination strategy. The event will be held online on Friday 23rd September from 2:00 – 3:30pm. Chaired by Ruthe Isden, Age UK’s Head of Health Influencing, the event will also include opening remarks from Steve Russell, NHS National Director for Vaccination and will include a question and answer segment.

The objective of the roundtable is to help understand and improve the strategy work and thinking behind the NHS vaccination programme, including what the priorities should be going forward.

This session comes shortly after the NHS launched their autumn booster campaign. The discussion session with NHS England staff will provide the opportunity to share what you think is important to prioritise and consider, given your work in your local area and system, and your thoughts on what will work for older people who are frequently part of routine vaccinations.

Please get in touch with HealthInfluencing@ageuk.org.uk for further details and to let us know if you would like to attend.

Age UK Network News Roundup – 16/09/22

Take a look at the latest weekly roundup of news from across the Age UK Network.

Welcome to the latest Network News Roundup! There are two new roles in this week’s edition, with Age UK Somerset seeking an Information & Support Manager, and Age UK Redbridge, Barking & Havering looking to hire an Advice & Information Worker.

As always, if you have a story from your organisation that you would like us to share with the Network, such as recent events, campaigns, or awards, please let us know at signpost@ageuk.org.uk and we’ll add it to the next roundup.


Age UK Somerset seek Information and Support Manager

Age UK Somerset are looking to hire a skilled Information and Support Manager with experience of delivering and developing a customer-facing service.

Leading from the front, the manager will direct and manage teams of staff and volunteers to deliver and develop services that include Information & Advice, Dementia Support and Active Befriending.

Find out full details on the Age UK Somerset website.

Closing date: Ongoing


Advice & Information Worker role at Age UK Redbridge, Barking & Havering

Age UK Redbridge, Barking & Havering currently have a vacancy for a Advice & Information Worker to support the Advice & Information service across Havering.

Find out more on the Age UK Redbridge, Barking and Havering website.

Closing date: 27th September


Age UK London release London Loos Report on public toilet provision in the capital

As part of their Out and About campaign, Age UK London surveyed over 600 older Londoners between May and July 2022 to hear their thoughts on public toilet provision in the boroughs where they lived.

Age UK London have launched a new paper presenting the findings of the survey and setting out their recommendations for London’s local authorities about how public toilet provision can be improved.

The research found that 81% of Londoners say that public toilet provision in their borough is bad, with only 3% of people surveyed reporting that it is good. The survey also reveals that 9 in 10 Londoners sometimes, or always, consider whether there is a public toilet available before leaving home.

You can read the report in full on the Age UK London website.


Age UK Shropshire, Telford & Wrekin to host UK premiere of an international documentary about loneliness

On Sunday 18 September, Age UK Shropshire, Telford & Wrekin will host the UK premiere of an international documentary about the epidemic of loneliness at the Old Market Hall cinema in Shrewsbury.

Much of the film, All the Lonely People, was shot in Shropshire over the past four years as crews followed individuals and families that overcame loneliness with the help of innovations by local organisations.

Age UK Shropshire Telford & Wrekin has worked closely with the Californian filmmakers from the film’s inception.

Age UK Shropshire, Telford & Wrekin’s Chief Executive, Heather Osborne, said:

“It has been a privilege to work with renowned filmmakers to shine a light on the enduring problem of isolation and loneliness in our society and to have so much of the film shot in Shropshire has been a real thrill. We’re all very excited to see the film in its entirety.”

Find out full details about the film and the premiere, including a short trailer, on the Age UK Shropshire, Telford, & Wrekin website.


Age UK West Sussex, Brighton & Hove’s Connect Magazine

Age UK West Sussex, Brighton & Hove have published the latest edition of their magazine Connect!

This new edition features details on the organisation’s 65th birthday celebrations, which have taken place all across the summer.

There’s also guidance on how the charity can support those living in the area with the cost of living increases and a quickfire questions feature with CEO Helen Rice.

You can view the full magazine (and subscribe to future editions) on the Age UK West Sussex, Brighton & Hove website.


Two new roles at Age UK Tunbridge Wells

Age UK Tunbridge Wells are currently looking to hire in two new positions: Independent Living Support Worker and Dementia Care Support Worker.

Duties for the Independent Living Support Worker may include: shopping (e.g. for food, garden plants), medical appointment assistance, personal correspondence assistance, light household duties.

The Dementia Care Support Worker will work in the Dementia Centre facility, which aspires to be a place where people with dementia feel safe, happy and at home, and where their carers feel supported, can be signposted to advice and guidance, and can enjoy time out secure in the knowledge that their loved ones are experiencing high quality care.

Find out full details on the Age UK Tunbridge Wells website.


Several Vacancies at Age UK Cheshire East

Age UK Cheshire East currently has several vacancies available, including Drivers, Home Helpers, and a Dementia Activity Worker.

The Dementia Activity Worker will support people living with dementia to maintain their skills, to benefit from activities, company and friendship; and to have some fun. You will receive training in Maintenance Cognitive Stimulation Therapy and you will help to plan and deliver a programme of activities in their day centre in Macclesfield and some outreach sessions across the eastern part of Cheshire East.

Find out full details on the Age UK Cheshire East website.


Three vacancies at Age UK Nottingham and Nottinghamshire

Age UK Nottingham and Nottinghamshire have three open roles currently available. They’re looking for a Operational Manager for Housing to join their specialist Safe & Sound team which helps older people living across Nottinghamshire to stay safe, warm and independent in their own homes.

There’s also a vacancy for a Charity Support Worker and an opening for a Bank SPECAL Support Worker.

Find out more on the Age UK Nottingham and Nottinghamshire website.


Information and Advice Adviser Vacancy at Age UK Merton

Age UK Merton are seeking an I&A Adviser to play an essential role in the response to the impact of the Coronavirus pandemic, working directly with older people to triage and identify needs and provide advice to help people to access high quality support.

The role will provide information and advice, including casework, in a wide field of subjects, including welfare benefits, housing, health, community care, and local services, to older adults (state pension age and above) across the London Borough of Merton.

Find out more on the Age UK Merton website.


Information and Advice Advisor Role at Age UK Richmond upon Thames

Age UK Richmond upon Thames are seeking an Information and Advice Advisor. The role will include providing information on a wide range of queries, over the telephone, by email, and in person – referring and signposting where necessary into other Age UK Richmond services and other support provided by their partners.

Find out full details on the Age UK Richmond upon Thames website


Get in touch!

If you have a story from your organisation that you would like us to share with the Network, please let us know at signpost@ageuk.org.uk.

You can also view a full list of open roles across the network here.

New CQS passporting opportunity for Quality in Befriending Accreditation

Age UK and Befriending Networks have worked on a new “passporting” arrangement to help local Age UKs to gain a Quality in Befriending (QIB) accreditation.

Age UK and Befriending Networks are pleased to announce a new “passporting” arrangement that will enable any local Age UK or local Age Cymru partner with a current (2022 version) CQS certification to “passport” aspects of your CQS certification into a Quality in Befriending (QIB) accreditation.

This means that if your organisation wants to achieve QIB accreditation, the passporting arrangement will see your organisation assessed against fewer of the QIB indicators; receive a £200 discount on accreditation fees; and get one year’s free membership of Befriending Networks (if you’re already a member, you’ll get your next year’s membership for free!).

To find out more about the passporting arrangement and pricing structure, please click here.

To find out more about Quality in Befriending (QIB) and how to apply, please click here or e-mail Angus Maclean, angus@befriending.co.uk.

If you’re having any trouble accessing the loop, please get in touch: theloop@ageuk.org.uk.

Older people’s views on the ongoing impact of Covid on the delivery of Age UK Services 

Highlights of the conversations Age UK has had with older people on their Services Sounding Board about their feelings on face-to-face services.

In recent months, the data and feedback we have collected from local Age UKs has indicated that there remains some reluctance on the part of older people to engage in face-to-face interaction, either in their home or at another venue. In light of this, we spoke to the Age UK Services Sounding Board about this issue to gather their views and help inform our next steps. You can view the highlights of this conversation below.

The Services Sounding Board is a group of older people, from different locations across England, who represent seldom-heard voices (for example carers, people from a range of ethnic minority groups, people with disabilities, people whose first language is not English).

The conversation at the Sounding Board provided useful insight, a few highlights summarised below: 

  • Many older people have lost confidence and remain concerned about the risks around Covid. One person said “fear can easily become a habit”.
  • People think more carefully before leaving the house. Following Covid, they realise what is possible without needing to go out so, if it isn’t essential, they may choose not to.
  • For some people, there is a reluctance to use public transport and risk being exposed to Covid, but for those who don’t have a car, it is more difficult to get out and about.
  • There was no consensus from the group as to what steps in relation to Covid should or shouldn’t be taken in order to keep people safe. For example, some people stated that use of hand sanitiser is essential, others felt it was useful in general hygiene but has minimal impact on the spread of Covid.
  • Where services are taking steps to keep people safe from Covid, they should ensure this is clear so people know in advance of coming along to any activity.  
  • Messaging could come from the facilitator of the relevant service/activity to demonstrate a personal awareness of the issues.
  • The group felt that there is a lack of clear messaging about how to stay safe. Many people have remained mindful of the “stay at home” message, which has remained one clear way to protect yourself. The mixed messages about other aspects of Covid safety have led to confusion and caution as a result. 

The feedback from the group has been shared with the Age UK Content team and Age UK’s Covid information and messaging will be reviewed as a result. We hope that the feedback above is useful for in considering any steps that can be taken to encourage older people to access services in-person (where this is beneficial for them).  

If you have any additional feedback or comments, or would like to discuss this further, please contact Alison Ingram – alison.ingram@ageuk.org.uk.  

Age UK Network News Roundup – 12/09/22

Take a look at the latest weekly roundup of news from across the Age UK Network.

There’s lots to cover in this week’s Network News Roundup! We start at Age UK London, who have released their London Loos Report on public toilet provision in the capital as part of their Out and About Campaign. Elsewhere, Age UK Shropshire, Telford & Wrekin are set to host the UK premiere of an international documentary on loneliness, and Age UK West Sussex, Brighton & Hove have published the latest edition of their magazine Connect. There are also two new vacancies at Age UK Tunbridge Wells.

As always, if you have a story from your organisation that you would like us to share with the Network, such as recent events, campaigns, or awards, please let us know at signpost@ageuk.org.uk and we’ll add it to the next roundup, which will be published on Friday as normal.


Age UK London release London Loos Report on public toilet provision in the capital

As part of their Out and About campaign, Age UK London surveyed over 600 older Londoners between May and July 2022 to hear their thoughts on public toilet provision in the boroughs where they lived.

Age UK London have launched a new paper presenting the findings of the survey and setting out their recommendations for London’s local authorities about how public toilet provision can be improved.

The research found that 81% of Londoners say that public toilet provision in their borough is bad, with only 3% of people surveyed reporting that it is good. The survey also reveals that 9 in 10 Londoners sometimes, or always, consider whether there is a public toilet available before leaving home.

You can read the report in full on the Age UK London website.


Age UK Shropshire, Telford & Wrekin to host UK premiere of an international documentary about loneliness

On Sunday 18 September, Age UK Shropshire, Telford & Wrekin will host the UK premiere of an international documentary about the epidemic of loneliness at the Old Market Hall cinema in Shrewsbury.

Much of the film, All the Lonely People, was shot in Shropshire over the past four years as crews followed individuals and families that overcame loneliness with the help of innovations by local organisations.

Age UK Shropshire Telford & Wrekin has worked closely with the Californian filmmakers from the film’s inception.

Age UK Shropshire, Telford & Wrekin’s Chief Executive, Heather Osborne, said:

“It has been a privilege to work with renowned filmmakers to shine a light on the enduring problem of isolation and loneliness in our society and to have so much of the film shot in Shropshire has been a real thrill. We’re all very excited to see the film in its entirety.”

Find out full details about the film and the premiere, including a short trailer, on the Age UK Shropshire, Telford, & Wrekin website.


Age UK West Sussex, Brighton & Hove’s Connect Magazine

Age UK West Sussex, Brighton & Hove have published the latest edition of their magazine Connect!

This new edition features details on the organisation’s 65th birthday celebrations, which have taken place all across the summer.

There’s also guidance on how the charity can support those living in the area with the cost of living increases and a quickfire questions feature with CEO Helen Rice.

You can view the full magazine (and subscribe to future editions) on the Age UK West Sussex, Brighton & Hove website.


Two new roles at Age UK Tunbridge Wells

Age UK Tunbridge Wells are currently looking to hire in two new positions: Independent Living Support Worker and Dementia Care Support Worker.

Duties for the Independent Living Support Worker may include: shopping (e.g. for food, garden plants), medical appointment assistance, personal correspondence assistance, light household duties.

The Dementia Care Support Worker will work in the Dementia Centre facility, which aspires to be a place where people with dementia feel safe, happy and at home, and where their carers feel supported, can be signposted to advice and guidance, and can enjoy time out secure in the knowledge that their loved ones are experiencing high quality care.

Find out full details on the Age UK Tunbridge Wells website.


Advice & Information Worker role at Age UK Redbridge, Barking & Havering

Age UK Redbridge, Barking & Havering currently have a vacancy for a Advice & Information Worker to support the Advice & Information service across Havering.

Find out more on the Age UK Redbridge, Barking and Havering website.

Closing date: 27th September


Several Vacancies at Age UK Cheshire East

Age UK Cheshire East currently has several vacancies available, including Drivers, Home Helpers, and a Dementia Activity Worker.

The Dementia Activity Worker will support people living with dementia to maintain their skills, to benefit from activities, company and friendship; and to have some fun. You will receive training in Maintenance Cognitive Stimulation Therapy and you will help to plan and deliver a programme of activities in their day centre in Macclesfield and some outreach sessions across the eastern part of Cheshire East.

Find out full details on the Age UK Cheshire East website.


Four vacancies at Age UK Nottingham and Nottinghamshire

Age UK Nottingham and Nottinghamshire have four open roles currently available. They’re looking for a Charity Support Worker to help unpaid carers to access their rights and entitlements, and there is also a vacancy for a Mini-Bus Driver.

There’s also a vacancy for a Wellbeing at Home Support Worker and an opening for a Bank SPECAL Support Worker.

Find out more on the Age UK Nottingham and Nottinghamshire website.


Information and Advice Adviser Vacancy at Age UK Merton

Age UK Merton are seeking an I&A Adviser to play an essential role in the response to the impact of the Coronavirus pandemic, working directly with older people to triage and identify needs and provide advice to help people to access high quality support.

The role will provide information and advice, including casework, in a wide field of subjects, including welfare benefits, housing, health, community care, and local services, to older adults (state pension age and above) across the London Borough of Merton.

Find out more on the Age UK Merton website.


Information and Advice Advisor Role at Age UK Richmond upon Thames

Age UK Richmond upon Thames are seeking an Information and Advice Advisor. The role will include providing information on a wide range of queries, over the telephone, by email, and in person – referring and signposting where necessary into other Age UK Richmond services and other support provided by their partners.

Find out full details on the Age UK Richmond upon Thames website


Get in touch!

If you have a story from your organisation that you would like us to share with the Network, please let us know at signpost@ageuk.org.uk.

You can also view a full list of open roles across the network here.