Health Influencing Webinar: ‘Impact of Covid-19 on Older People – 3rd Wave Research Insights & Findings’

The next Health Influencing webinar will take place on Tuesday 18th January. This meeting will look at the impact of Covid-19 on older people, following the latest round of research.

The Health Influencing Team would like to invite the Age UK Network to an ‘Impact of Covid-19 on Older People – 3rd Wave Research Insights and Findings’ webinar being hosted on Tuesday 18th January at 10am-11.30am. The webinar will be an opportunity to hear all about the insights gathered from our latest round of research (the third in its series) on the impact of Covid-19 and how this has affected older people. Read on to find out more about the webinar, or email healthinfluencing@ageuk.org.uk to book your place.

The webinar will discuss findings from polling and survey results that were carried out in September 2021 and will cover a range of topics including: the impact of Covid on NHS services, physical and mental health, care support, providing care, loneliness, relationships, and general reflections on the pandemic. The webinar and research will allow us to share the voices of older people and help inform the network about some of the latest struggles and barriers being faced by older people.

If you would like to attend, please email healthinfluencing@ageuk.org.uk and we will add you to the event. Thank you!

Want to learn more about the introduction of ICSs from April 2022?

A reminder that Age UK’s Health Influencing Team are hosting a webinar titled “What’s next for the health and care system?” on Wednesday 1st December.

A quick reminder that the Age UK Health Influencing team would like to invite all Brand Partners to ‘What’s next for the health and care system?’ the latest part of their ongoing webinar series. This webinar, which will be held on the 1st December 2021 at 10am-11.30am, is exclusively for the Age UK Network and will provide further details on the introduction of Integrated Care Systems, including how you can interact with the new system. It is aimed at all staff and volunteers within the Age UK network, so please share with anyone who is interested. To book your place, please contact healthinfluencing@ageuk.org.uk, or read on for further details.

This webinar will follow on from a previous session (which can be viewed here) where we introduced the changes to the Health and Care System outlined in the Government’s White Paper.

This session will provide an update as to where we are with the proposed changes, what that means for older people, your local system, and the local VCSE sector, including practical examples of where Brand Partners are already engaged with their ICS system.

We are delighted to welcome the following speakers to the session:

  • Roger Davidson, Director of System Partnerships and ICS Development at NHS England and Improvement
  • Chris Naylor, Senior Fellow in Health Policy at The King’s Fund
  • Julian Lloyd, CEO at Age UK Hillingdon, Harrow and Brent
  • Jess Millwood, CEO at Age UK Kensington & Chelsea

The session will include a panel discussion at the end, where we will encourage attendees to ask any questions you may have to our speakers. If you would like to attend the webinar please contact healthinfluencing@ageuk.org.uk.

If you would like to submit a panel question or topic of discussion in advance, please make us aware of this when registering. For those who are unable to attend on the day, the session will be recorded and sent round to the network.

If you would like to attend the webinar please contact healthinfluencing@ageuk.org.uk.

Health Influencing Webinar: “What’s next for the health and care system?”

Age UK’s Health Influencing Team are hosting a webinar titled “What’s next for the health and care system?” on Wednesday 1st December.

The Age UK Health Influencing Team would like to invite all Brand Partners to a webinar titled ‘What’s next for the health and care system?’ as part of their ongoing series. The webinar will be held on Wednesday 1st December 2021 at 10am-11.30am. This webinar will follow on from a previous session (which can be found here) where we introduced the changes to the Health and Care System outlined in the Government’s White Paper. To book your place, please contact healthinfluencing@ageuk.org.uk, or read on for further details.

This webinar will provide an update as to where we are with the proposed changes, what that means for older people, your local system, and the local VCSE sector, including practical examples of where Brand Partners are already engaged with their ICS system. While the subject matter is very similar to the upcoming SCIE webinar advertised in yesterday’s Signpost, this webinar will be particularly tailored to the Age UK Network and will focus specifically on how Age UKs can influence and engage within their local systems.

We are delighted to welcome the following speakers to the session:

  • Roger Davidson, Director of System Partnerships and ICS Development at NHS England and Improvement
  • Chris Naylor, Senior Fellow in Health Policy at The King’s Fund
  • Julian Lloyd, CEO at Age UK Hillingdon, Harrow and Brent
  • Jess Millwood, CEO at Age UK Kensington & Chelsea

The session will include a panel discussion at the end, where we will encourage the Partners to ask any questions you may have to our speakers.

If you would like to attend the webinar please contact healthinfluencing@ageuk.org.uk.

If you would like to submit a panel question or topic of discussion in advance, please make us aware of this when registering. For those who are unable to attend on the day, the session will be recorded and sent round to the network.

Removal of Table of Services from Brand Partner Websites

As things begin to stabilise and Partners hopefully no longer need to regularly suspend and reactivate services at short notice, the Partner Content Team recommend removing last year’s Table of Services from your websites.

At the start of the pandemic, Age UK’s Partner Content Team helped set up a table of services that Partners could use on your websites to show the public which of your services were closed, operating differently, or continuing during lockdown. As things begin to stabilise and you hopefully no longer need to regularly suspend and reactivate services at short notice, we are no longer recording this information in this way. As a result, the table of services is no longer up-to-date, and we recommend removing it and returning to updating this information on your website as regular content in the CMS.

Moving forward, the Brand Partner Portal will provide a much more refined way to supply us with your services and activity information which will help to display it nicely on your websites while replacing your Services, Activities & Events and Shops pages.

The Portal will be a place where you have more control of your data via a secure database. It will hold information on your organisation, your local Services, Activities & events, and Shops which will then be searchable on your own local website and in the Age UK national website local directory.

Any changes that you make on the portal will be automatically applied to both your local website and the national website. The Age UK Advice Line will also be able to access it to provide accurate advice to older people when they call.

If you are interested in getting going with the Portal sooner rather than later, the Portal Access team Portalaccess@ageuk.org.uk can move you to an earlier group in the rollout. Let us know! For more information on the rollout, please see this post which contains recordings of three recent webinars on the Brand Partner Portal.

For any other queries regarding the above, please email Partner.Content@ageuk.org.uk as we look to support you updating this moving forward. 

Reminder: Brand Partner Portal webinar 6 July – Book your place now!

Book your place at the upcoming Brand Partner Portal webinars to talk through all the things you need to know leading up to the Brand Partner Portal rollout over the coming months.

Following on from our post last week, this is a quick reminder to please join our upcoming webinars to find out how you will use the Brand Partner Portal, how it will integrate into your local partner websites, and what you need to do next. The webinars will be held 10:00-11:30am on 6th July, 27th July, and 17th August. Click here to book your place on the 6th July webinar.

Agendas and details on how to join the 27th July and 17th August webinars will also be shared on the Network Infrastructure hub and in the daily update emails soon. These webinars will be especially important for any members of staff who manage your organisation’s website.

Brand Partner Portal update: Upcoming webinars and what you need to do next

Join the Brand Partner Portal webinars from 6 July to talk through all the things you need to know leading up to the Brand Partner Portal rollout over the coming months.

Over the last year, Age UK has been developing the Brand Partner Portal, a new platform which aims to improve the way Partners interact with Age UK and communicate information about Services, Activities & Events, and Shops on your websites. With roll-out of the Brand Partner Portal approaching, please join one of our upcoming webinars to find out how you will use the portal, how it will integrate into your websites, and what you need to do next. Find out how to join and more below.

Webinars 

Please join our upcoming webinars to find out how you will use the portal, how it will integrate into your local partner websites, and what you need to do next. The webinars will be held 10:00-11:30am on 6th July, 27th July and 17th August. 

At the first webinar, we will demonstrate the portal, talking you through each stage of the onboarding process and the individual website deployments across the network. There will be ample opportunity for Q&A. 

These webinars will be especially important for any members of staff who manage your organisation’s website.

Webinar Agenda: 

  1. Introduction to the Brand Partner Portal
  2. Current status of the websites
  3. The Tool – Brand Partner Portal
  4. Outcome – Integrated websites
  5. Rollout process
  6. Next steps
  7. Resources and support available
  8. Q&A

Don’t worry if you can’t make it to the session, as the recording will be available on the Network Infrastructure hub shortly after.

Agendas and details on how to join the 27th July and 17th August webinars will also be shared on the Network Infrastructure hub and in the daily update emails soon.

Next steps and rollout 

You can get your Brand Partner Portal access from 7th July. Please email portalaccess@ageuk.org.uk to get a log in, links to further instructions and guides. 

We will be asking you to add your basic organisational information into the Portal in July and August. There will be more detail given at the first webinar on 6th July.

You will then be asked to sign up to one of the rollout windows for the Portal. There will be 4 windows throughout the next year. We have spaced these out to ensure you can book your rollout at a time that suits you and ensure that Age UK’s resources are able to effectively support those Partners going live at any one time. 

These 4 rollout windows will run:

  • September – October 2021
  • December 2021 – January 2022
  • March 2022 – April 2022
  • June 2022 – July 2022

Read more about the Brand Partner Portal and guidance on the Digital Hub.

Network Infrastructure update: Programme approach and priorities for 2021 – 2022

This Network Infrastructure Programme update looks at the approach and priorities for the next year, including for systems such as Charitylog.

Pam Creaven updates us on the approach and priorities for the Network Infrastructure Programme to support Partners with new and existing solutions such as Charitylog. Please read on for more details.

The Network Infrastructure Programme emerged from Project SOPHIE where we visited many Partners across the network to understand where the commonalities and differences in their infrastructure were alongside their ambitions. Having learned a great deal from that work and the infrastructure projects that followed, the Network Infrastructure Steering Group recently reflected on how the programme can add the most value going forward. We have concluded it is now time to focus on fewer priorities and devote more resource to drive these projects. 

We also recognise that the Network Infrastructure Programme does not and cannot operate in isolation and needs to link closely with developing conversations in the Network Development Programme. As this develops throughout the coming year, the programme will align with the Network Shared Strategy as it becomes clearer. 

At this time, the Network Infrastructure Programme Steering Group has agreed the below approach and priorities for this financial year. 

We’ll be providing regular Infrastructure Programme updates so look out for more communications. 

Case, Contact & Rostering Management 

Salesforce 

A number of pilot Partners have been working to design and configure a Salesforce solution, and the project is currently in the middle of implementation with these pilot Partners. It was agreed that this work should continue, with the programme seeking to support more Partners to consider Salesforce as an option, supporting them to make the move to the new software should they choose to. 

4 Partners have currently signed up to use the system, with a similar number actively considering doing so. 

Further to this, embedding mechanisms to enable the use and continual improvement of the Salesforce solution will be key to making it a viable solution across the network. 

Charitylog 

A discussion was held on the way forward with Charitylog. More detail is available in the recent Charitylog update, but the key point was that with a significant number of partners still using Charitylog, it was decided that we would continue to work together to make improvements to the system. 

Finance Systems 

In the past year, the programme has worked with a number of Partners to design and build a finance system using the Microsoft Dynamics 365 Business Central software. This has now been successfully implemented with one Partner, with another five Partners to follow in the summer, and further implementations are being planned over the year. The Steering Group agreed that we should focus on this solution above other finance systems, aiming to increase the number of Partners using the solution in 2021/22. In line with Salesforce, this will also involve the establishment of robust mechanisms to manage the solution going forward into the future. 

Technology & Core Infrastructure 

One of the most common questions asked of the programme is whether there is a roadmap for the technology and core infrastructure for Partners. At the same time, one of the most common discussions we have with Partners is about the many interdependencies between technologies and how decisions in one area affect others. This project will therefore seek to work with Partners to support them to level up their technology and core infrastructure, allowing them to take advantage of other digital solutions. We will also work with Partners to design a “roadmap” for technology across the network, seeking to recognise where they are in their own digital pathway currently, but also how to move to the next stage. 

Brand Partner Portal & Websites 

The Brand Partner Portal already acts as the mechanism for enabling integration for local I&A services with Age UK’s Advice Line. Working with a group of pilot Partners, Age UK has built a new way for Partners to enter information about services which will then appear on both national and local websites, with the aim being to take advantage of Age UK’s digital presence and ensure older people can find the services they need. Ideally this will result in easier access to local services, but also reduced calls to both Age UK and Partners about what services are available. Furthermore, we will in time be able to provide all Partners with a searchable database of the services provided across the network. 

Over time we will be seeking to use the Portal as a one stop shop for data that flows into Age UK from Partners, and by doing this we will be able to provide data back to partners, both access to the data itself and to reports with analysis of the data.  

Look out for more information on how to get involved in the Brand Partner Portal shortly. 

More information 

For more information about the approach and priorities, visit the Network Infrastructure Hub or contact the team at NetworkInfrastructure@ageuk.org.uk  

Pam Creaven 
Services & Partnership Affairs Director, Age UK 

Brand Partner Websites Update & Maintenance – 7.30pm Tonight

Brand Partners will be unable to make edits to their websites between 7pm-8pm tonight (29 March) while the latest updates are installed.

The latest updates for Age UK Brand Partner websites will take place tonight (29 March) at 7.30pm. This update will see an upgrade to the SEO Toolbox section of the Content Management System (CMS), due to an issue that was highlighted by the last release. All Brand Partner sites will be affected, so staff who manage the website for your organisation will not be able to access the CMS between 7pm and 8pm tonight. You shouldn’t see any major changes to your site and there is minimal downtime expected. Our Network Digital Team have also sent this information to their mailing lists, so staff members who manage your website should be aware of this maintenance.

Age of Creativity Festival – opportunity for local Age UKs

Have your say on the content for this year’s Age of Creativity Festival.

The Age of Creativity Festival is led by Age UK Oxfordshire and Age UK, supporting older people across England to have more accessible, age friendly opportunities to get creative. This year’s festival takes places throughout the month of May. We would be very grateful for your help to make this year’s festival happen – please join us on Thursday 8th April between 12-1pm as we shortlist festival content and co-devise a ‘creative calendar’ for older people who lack digital confidence.

This meeting is a chance to tell us about the older people that you support locally and pick creative content to meet their needs. Every local Age UK is welcome to take part and all brand partners will be offered the chance to include their logo on our mass marketing as recognition for your time and input.

We welcome colleagues from a wide range of roles, so if you focus on marketing, community development, day services, dementia teams, carers support or strategy, please get in touch to receive a meeting link and take part.

To get involved, please contact: farrellrenowden@ageukoxfordshire.org.uk

To find out more about the Age of Creativity Festival please visit: festival.ageofcreativity.co.uk

Brand Partner Websites Update & Maintenance – 7.30pm Tonight

Brand Partners will be unable to make edits to their websites between 7pm-8pm tonight (16 March) while the latest updates are installed.

The latest updates for Age UK Brand Partner websites will take place tonight (16 March) at 7.30pm. This maintenance will see a general upgrade to the Content Management System (CMS) as well as a number of fixes. All Brand Partner sites will be affected, so staff who manage the website for your organisation will not be able to access the CMS between 7pm and 8pm tonight. You shouldn’t see any major change to your site and there is minimal downtime expected. Our Network Digital Team have also sent this information to their mailing lists, so staff members who manage your website should be aware of this maintenance.