New Updates on the Network Infrastructure Hub! 

There’s a whole host of recent updates to the Network Infrastructure Hub, including some upcoming events – take a look at all the changes below.

Check out the latest updates on the Network Infrastructure Programme, including: how Partners are utilising Salesforce (plus a short demo video); new Charitylog training dates and an overview of the recent user groups; an invitation for Partners to adopt the Microsoft Dynamics Business Central 365 finance system plus a new trial environment; and an update on the Brand Partner Portal rollout.

Brand Partner Portal update: A summary of the 3 webinars and a reminder to sign up for the rollout

This Brand Partner Portal update gives a summary of our three recently held webinars, along with their recordings, and explains how you can prepare for the upcoming rollout.

We recently held 3 comprehensive webinars for Age UK Partners to find out how you will use the Brand Partner Portal, how it integrates into your websites, and what you need to do in preparing for your upcoming rollout. If you haven’t already, we encourage you to request your login details and sign up to your preferred rollout window. Read on to see what we covered in each webinar, watch the recordings, and find out how you can sign up to your preferred rollout window.

First Webinar – Introduction to the Brand Partner Portal

In this first webinar, the team demonstrated the portal, talked you through each stage of the onboarding process and the individual website deployments across the network.

What was covered?
  • Introduction
  • Current Status of the websites
  • The Tool – Brand Partner Portal
  • Outcome – Integrated websites
  • Rollout process
  • Next steps
  • Resources and support available
  • Q&A

Second Webinar – The Step-by-Step Journey of Using the Portal

At the second webinar, we refreshed on the first webinar and the integration of your current website with the portal, demonstrated the journey of using the portal, and allowed ample time for questions which were all answered before conclusion.

What was covered?
  • Introduction
  • Step-by-step journey for information entry
  • Other Portal areas
    1. I&A Integration
    2. Quality Assurance Framework
  • Q&A

Third Webinar – Rationalising your Data ready for the Portal

At the recent third and final webinar before the rollout, we focused on providing you with all the resources and information for your deployment process. There was an outline and introduction to all the teams you will work with at each part of the deployment process.

What was covered?
  • Introduction 
  • Process
    • Portal Access (User Logins & Sprint Window Selection)
    • Content (Content Check, Amendments & Sign-off)
    • Website (Portal/ Website Integration – Live)
  • Resources
  • Next Steps
  • Q&A

What to do now

To get your Brand Partner Portal access, please email portalaccess@ageuk.org.uk to get a log in and sign up to one of the 4 Sprint windows for the Portal (below).

These 4 rollout windows will run:
  • September 2021 – October 2021
  • December 2021 – January 2022
  • March 2022 – April 2022
  • June 2022 – July 2022

Guides and Resources

The Digital Hub is the home for all the guidance and information on using the portal and website, we will continue updating it to make it relevant to your needs.

Reminder: Brand Partner Portal Webinar 17 August – Book your place now!

A quick reminder to book your place for the third and final Brand Partner Portal webinar “Rationalising your Data ready for the portal”.

Following on from our post last week, this is a quick reminder to please join our upcoming webinar that explains the process of the Brand Partner Portal rollout. It’s also a refresh of the previous two webinars, including what you need to do next in preparation for deployment. It will be held 10:00-11:30am on 17th August. Click here to book your place.

Check out the recordings of the webinars, guidance and information regarding the portal on the Digital Hub.

Brand Partner Portal update: Book your place at the third webinar

Registration is now open for the third Brand Partner Portal webinar “Rationalising your Data ready for the Portal”.

This meeting follows the second webinar where the project team took an in-depth look into the journey from logging on to inputting your information on the Brand Partner Portal, discussed a refresh on the integration of the Portal and your websites, and took questions from attendees. For the third and final webinar before the rollout, we want to provide you with all the information and resources you need to get started. Read on to find out more or click here to book your place for the 17th August webinar.

For upcoming events for the Brand Partner Portal, go to Network Infrastructure Hub and for all the webinar recordings, FAQs and guidance of using the portal, head to the Digital Hub.

Third Webinar Rationalising your Data ready for the Portal

The third and final webinar before the rollout will focus on providing you with all the resources and information for your deployment process. You will get a breakdown and introduction to all the teams you will work with at each part of the deployment process.

This webinar is especially important for any members of staff who will be managing your organisation’s deployment process. 

Webinar Agenda:

  • Introduction 
  • Process
    • Portal Access (User Logins & Rollout Window Selection)
    • Content (Content Check, Amendments & Sign-off)
    • Website (Portal/ Website Integration – Live)
  • Resources
  • Next Steps
  • Q&A

Don’t worry if you can’t make it to the session, as the recording will be available on the Network Infrastructure Hub shortly after.

What to do now

To get your Brand Partner Portal access, please email portalaccess@ageuk.org.uk to get a log in, links to further instructions and guides.  

From there, you will be asked to sign up to one of the 4 roll-out windows for the Portal (below). We have spaced these out to ensure you can book your rollout at a time that suits you and ensure that Age UK’s resources are able to effectively support those Partners going live at any one time. As all partners sign up for their preferred rollout window, we encourage you to let us know as soon as possible as some of the windows are close to being filled up.

These 4 rollout windows will run: 

  • September 2021 – October 2021 
  • December 2021 – January 2022 
  • March 2022 – April 2022 
  • June 2022 – July 2022 

Read more about the Brand Partner Portal and guidance on the Digital Hub.

Brand Partner Portal update: Book your place at the second webinar

Registration is now open for the second Brand Partner Portal webinar “An in-depth look into the way to use your portal”.

Following the first webinar where the project team gave a briefing on the Brand Partner Portal and next steps for partners, the second webinar at 10am on 27 July will take an in-depth look into how you will use the portal, including the journey from logging on and inputting your information on the portal. The webinar will also explain what you need to do next for the roll-out. Read on to find out more, or click here to book your place.

Check out the recording and presentation from the first webinar on the Network Infrastructure Hub and the guidance of using the portal on the Digital Hub.

Second Webinar

At the second webinar, we will demonstrate the journey of using portal and there will be ample opportunity for Q&A.

These webinars will be especially important for any members of staff who manage your organisation’s website.

Webinar Agenda:

  1. Introduction
  2. Step-by-step journey for information entry
  3. Other Portal areas
    • I&A Integration
    • Quality Assurance Framework
  4. Q&A

Don’t worry if you can’t make it to the session, as the recording will be available on the Network Infrastructure hub shortly after.

The agenda and details on how to join the 17th August webinar will also be shared on the Network Infrastructure hub and in the daily update emails soon.

What you can do now

You can now get your Brand Partner Portal access. Please email portalaccess@ageuk.org.uk to get a log in, links to further instructions, and guides.

From that, you will be asked to sign up to one of the 4 roll-out windows for the Portal (below). We have spaced these out to ensure you can book your rollout at a time that suits you and ensure that Age UK’s resources are able to effectively support those Partners going live at any one time. As its on a first come, first serve basis, we encourage you to let us know as soon as possible.

These 4 rollout windows will run:

  • September – October 2021
  • December 2021 – January 2022
  • March 2022 – April 2022
  • June 2022 – July 2022

Read more about the Brand Partner Portal and guidance on the Digital Hub.

Reminder: Brand Partner Portal webinar 6 July – Book your place now!

Book your place at the upcoming Brand Partner Portal webinars to talk through all the things you need to know leading up to the Brand Partner Portal rollout over the coming months.

Following on from our post last week, this is a quick reminder to please join our upcoming webinars to find out how you will use the Brand Partner Portal, how it will integrate into your local partner websites, and what you need to do next. The webinars will be held 10:00-11:30am on 6th July, 27th July, and 17th August. Click here to book your place on the 6th July webinar.

Agendas and details on how to join the 27th July and 17th August webinars will also be shared on the Network Infrastructure hub and in the daily update emails soon. These webinars will be especially important for any members of staff who manage your organisation’s website.

Brand Partner Portal update: Upcoming webinars and what you need to do next

Join the Brand Partner Portal webinars from 6 July to talk through all the things you need to know leading up to the Brand Partner Portal rollout over the coming months.

Over the last year, Age UK has been developing the Brand Partner Portal, a new platform which aims to improve the way Partners interact with Age UK and communicate information about Services, Activities & Events, and Shops on your websites. With roll-out of the Brand Partner Portal approaching, please join one of our upcoming webinars to find out how you will use the portal, how it will integrate into your websites, and what you need to do next. Find out how to join and more below.

Webinars 

Please join our upcoming webinars to find out how you will use the portal, how it will integrate into your local partner websites, and what you need to do next. The webinars will be held 10:00-11:30am on 6th July, 27th July and 17th August. 

At the first webinar, we will demonstrate the portal, talking you through each stage of the onboarding process and the individual website deployments across the network. There will be ample opportunity for Q&A. 

These webinars will be especially important for any members of staff who manage your organisation’s website.

Webinar Agenda: 

  1. Introduction to the Brand Partner Portal
  2. Current status of the websites
  3. The Tool – Brand Partner Portal
  4. Outcome – Integrated websites
  5. Rollout process
  6. Next steps
  7. Resources and support available
  8. Q&A

Don’t worry if you can’t make it to the session, as the recording will be available on the Network Infrastructure hub shortly after.

Agendas and details on how to join the 27th July and 17th August webinars will also be shared on the Network Infrastructure hub and in the daily update emails soon.

Next steps and rollout 

You can get your Brand Partner Portal access from 7th July. Please email portalaccess@ageuk.org.uk to get a log in, links to further instructions and guides. 

We will be asking you to add your basic organisational information into the Portal in July and August. There will be more detail given at the first webinar on 6th July.

You will then be asked to sign up to one of the rollout windows for the Portal. There will be 4 windows throughout the next year. We have spaced these out to ensure you can book your rollout at a time that suits you and ensure that Age UK’s resources are able to effectively support those Partners going live at any one time. 

These 4 rollout windows will run:

  • September – October 2021
  • December 2021 – January 2022
  • March 2022 – April 2022
  • June 2022 – July 2022

Read more about the Brand Partner Portal and guidance on the Digital Hub.

Network Infrastructure Programme update on the Brand Partner Portal

Find out the latest news from the Network Infrastructure Programme’s Brand Partner Portal work.

This latest Network Infrastructure Programme update takes a look at how the work on the Brand Partner Portal is progressing. The Brand Partner Portal aims to improve the ways in which Local Age UKs can interact with Age UK and communicate information about their Services, Activities & Events and Shops on their websites. Click here to read the latest updates and our upcoming webinars about the Brand Partner Portal.

Network Infrastructure update: Programme approach and priorities for 2021 – 2022

This Network Infrastructure Programme update looks at the approach and priorities for the next year, including for systems such as Charitylog.

Pam Creaven updates us on the approach and priorities for the Network Infrastructure Programme to support Partners with new and existing solutions such as Charitylog. Please read on for more details.

The Network Infrastructure Programme emerged from Project SOPHIE where we visited many Partners across the network to understand where the commonalities and differences in their infrastructure were alongside their ambitions. Having learned a great deal from that work and the infrastructure projects that followed, the Network Infrastructure Steering Group recently reflected on how the programme can add the most value going forward. We have concluded it is now time to focus on fewer priorities and devote more resource to drive these projects. 

We also recognise that the Network Infrastructure Programme does not and cannot operate in isolation and needs to link closely with developing conversations in the Network Development Programme. As this develops throughout the coming year, the programme will align with the Network Shared Strategy as it becomes clearer. 

At this time, the Network Infrastructure Programme Steering Group has agreed the below approach and priorities for this financial year. 

We’ll be providing regular Infrastructure Programme updates so look out for more communications. 

Case, Contact & Rostering Management 

Salesforce 

A number of pilot Partners have been working to design and configure a Salesforce solution, and the project is currently in the middle of implementation with these pilot Partners. It was agreed that this work should continue, with the programme seeking to support more Partners to consider Salesforce as an option, supporting them to make the move to the new software should they choose to. 

4 Partners have currently signed up to use the system, with a similar number actively considering doing so. 

Further to this, embedding mechanisms to enable the use and continual improvement of the Salesforce solution will be key to making it a viable solution across the network. 

Charitylog 

A discussion was held on the way forward with Charitylog. More detail is available in the recent Charitylog update, but the key point was that with a significant number of partners still using Charitylog, it was decided that we would continue to work together to make improvements to the system. 

Finance Systems 

In the past year, the programme has worked with a number of Partners to design and build a finance system using the Microsoft Dynamics 365 Business Central software. This has now been successfully implemented with one Partner, with another five Partners to follow in the summer, and further implementations are being planned over the year. The Steering Group agreed that we should focus on this solution above other finance systems, aiming to increase the number of Partners using the solution in 2021/22. In line with Salesforce, this will also involve the establishment of robust mechanisms to manage the solution going forward into the future. 

Technology & Core Infrastructure 

One of the most common questions asked of the programme is whether there is a roadmap for the technology and core infrastructure for Partners. At the same time, one of the most common discussions we have with Partners is about the many interdependencies between technologies and how decisions in one area affect others. This project will therefore seek to work with Partners to support them to level up their technology and core infrastructure, allowing them to take advantage of other digital solutions. We will also work with Partners to design a “roadmap” for technology across the network, seeking to recognise where they are in their own digital pathway currently, but also how to move to the next stage. 

Brand Partner Portal & Websites 

The Brand Partner Portal already acts as the mechanism for enabling integration for local I&A services with Age UK’s Advice Line. Working with a group of pilot Partners, Age UK has built a new way for Partners to enter information about services which will then appear on both national and local websites, with the aim being to take advantage of Age UK’s digital presence and ensure older people can find the services they need. Ideally this will result in easier access to local services, but also reduced calls to both Age UK and Partners about what services are available. Furthermore, we will in time be able to provide all Partners with a searchable database of the services provided across the network. 

Over time we will be seeking to use the Portal as a one stop shop for data that flows into Age UK from Partners, and by doing this we will be able to provide data back to partners, both access to the data itself and to reports with analysis of the data.  

Look out for more information on how to get involved in the Brand Partner Portal shortly. 

More information 

For more information about the approach and priorities, visit the Network Infrastructure Hub or contact the team at NetworkInfrastructure@ageuk.org.uk  

Pam Creaven 
Services & Partnership Affairs Director, Age UK 

New updates on the Network Infrastructure Hub!

Check out the latest updates to our infrastructure work on the Network Infrastructure Hub.

Visit the Network Infrastructure Hub for the latest infrastructure programme updates and upcoming events! Read the latest updates on Case, Contact & RosteringAccounting SystemsCharitylog, and the Brand Partner Portal. You can also find out how to book your place on the upcoming Charitylog subgroup meetings.