Banks launch dedicated over-70s helplines

Several high street banks have launched dedicated over 70s helplines to support vulnerable customers.

Several of the major high street banks have contacted Age UK to share the measures they have put in place to support their older customers during the COVID-19 crisis.

Below are the phone numbers of the banks that have set up dedicated phone lines for their customers that are over 70 or are more vulnerable – which aim to provide a faster service. These phone numbers are not publicly available, but the banks have given permission for us to share with older people who contact us, who are their customers.

Please note that if customers are confident at using the internet and have access to it, the banks are recommending this channel, as it will still be quicker than calling.

Dedicated over-70s phone lines:

  • Bank of Scotland: 0800 0859179. Lines open from 8am to 6pm, 7 days a week.
  • Halifax: 0345 720 3040. Lines open from 8am to 6pm, 7 days a week.
  • Lloyds Bank: 0800 056 0045. Lines open from 8am to 6pm, 7 days a week.
  • NatWest: 0800 051 4176. Lines open from 8am to 8pm, 7 days a week.
  • Royal Bank of Scotland: 0800 051 4177. Lines open 8am to 8pm, 7 days a week.
  • Ulster: 0800 092 4238. Lines open from 8am to 8pm, 7 days a week.
  • Ulster ROI: 1800 656 001. Lines open from 8am to 8pm, 7 days a week.

Please note that if a bank’s details are not listed above, it is either because they have not set up a dedicated phone line for older customers or have not shared these details with us.

If you’re looking for a helpline for a bank that isn’t listed above, Which have compiled a useful list here.

Post Office announces “Payout Now” Scheme to help older people

The Post Office is making its Payout Now Scheme available to all UK banks to help older people and those self-isolating.

The Post Office is making two of its products – ‘Payout Now’ and ‘Fast PACE’ (a pre-authorised cheque encashment service) – available to all the UK’s banks, building societies and credit unions to offer to any of their customers who are most in need of access to cash simply and speedily during the pandemic.

The scheme means that self-isolating or vulnerable people affected by the coronavirus pandemic can now contact their Banks and Building Societies (if they choose to offer these services) and arrange to withdraw cash quickly from their normal accounts through any local Post Office branch, with the help of a friend, family member, carer or local support worker.

Many local Age UKs are seeing an increasing number of enquiries from local people concerned about accessing their money during the crisis to pay for shopping and supplies. This scheme may provide an opportunity for local Age UKs to support with helping people access their cash quickly and safely.

Click here for more information