Network Infrastructure Hub

Welcome to the Network Infrastructure Hub!

We are working with partners across the network to improve the back-office systems, functions and supplier relationships that support the delivery of services to older people in a high quality, effective, efficient, and sustainable manner.

Click on the links below to find out about each project and subscribe for regular updates.

If you would like any further information, or to share your experience or get involved, please contact us on

Please note: This site and the information it contains is for use by Age UK network Trustees, CEOs, Directors, and staff, and is not to be shared more widely.


Events & Demos

Take a look at our upcoming events below, or check out our Project Pages above to view recordings of previous demos.

Thank you for your interest in the Charitylog training sessions from Dizions! These sessions are filling up fast, so make sure to book your place via the links below as soon as possible!

We are in the process of finalising further training dates, so if the session you would like to join is fully booked, please join the waitlist on the Eventbrite pages via the links below. You can do this by clicking ‘Tickets’, then ‘Join Waitlist’, and filling in your contact details. All bookings are made directly with Dizions through the Eventbrite platforms. 

Charitylog training: Letter / email templatesClick here to book your place.
10:00 – 11:00
Charitylog training: Easier data entry using templates and rulesClick here to book your place.
10:00 – 11:00
Age UK: Charitylog Volunteering Subgroup 
Click here to book your place.
11:00 – 12:00
Age UK: Charitylog Rostering Subgroup
Click here to book your place.
11:00 – 12:00
Age UK: Charitylog Training Subgroup 
Click here to book your place.
11:00 – 12:00
Age UK: Charitylog Reporting Subgroup
Click here to book your place.
11:00 – 12:00
Age UK: Charitylog Main User Group
Click here to book your place.
11:00 – 12:30
TES Customer Day
Registration: Check back soon for registration details 
09:00 – 17:00Drayton Manor


The Network Infrastructure Programme provides regular updates on it’s activities to both the AEA Executive Committee and the Network Development Programme Board. It is overseen by a Steering Group of local Age UK and Age UK representatives. Individual projects have further governance and user groups – see project pages for details.

> Network Infrastructure Steering Group Members

Pam Creaven – Services and Partnership Affairs Director, Age UK, and Programme Sponsor and Chair

Michael Garrett – CE, Age UK Coventry and Warwickshire

Victoria Lloyd – CE, Age Cymru

Michele Jolly – CEO, Age UK Lincoln and South Lincolnshire

Richard Adams – Chairman, Age UK North Tyneside

Pam Davies – CEO, Age UK Hull

Dave Thorp – CEO, Age UK North, South and West Dorset

John Corbishley – Trustee, Age UK Northampton

Vince Gratrick – Director of IT, Age UK

Trevor Anderton – Head of Philanthropy and Public Sector Partnerships, Fundraising, Age UK

John Edwards – Head of I&A Strategy, Age UK

Mark Silver – Finance Manager, Age UK

Contact Us

Got a question about our Network Infrastructure work? Please click here to get in touch!


Check out the latest posts about our Infrastructure work!

Network Infrastructure Update – Local directory update video

October 5, 20201 min read
In this short video, Age UK’s Digital Project Manager Ingrid Merkel shows us the upcoming enhancements to the Local Directory and Brand Partner Portal.  You can find the video here along with other infrastructure project updates on the Network Infrastructure Hub.

Rebooting the Charitylog User Groups – working together across the network

September 30, 20203 min read
In the latest of our Network Infrastructure updates, read Steve Billot’s blog on Charitylog and check out the latest updates on our back office initiatives on the Network Infrastructure Hub.

New updates to the Network Infrastructure Hub!

September 8, 20201 min read
Check out the latest updates to our infrastructure work on the Network Infrastructure Hub.

Network Infrastructure Blog #1 – “Change is inevitable! Deal with it”

August 25, 20203 min read
Steve Billot explains his role within the Network Infrastructure Programme and outlines how local Age UKs can get involved.

Introducing the Network Infrastructure Hub

August 13, 20203 min read
The Network Infrastructure Hub is the place to go for the latest info on our back office infrastructure initiatives. Find out all about it below.

Introducing the new Brand Partner Portal

August 11, 20202 min read
Launching this autumn, the Brand Partner Portal is a new online tool being developed to give local Age UKs more control over the data you share with Age UK and your beneficiaries so that you can ensure it is current. Find out all about the Portal below.