Network Infrastructure Hub

We are working with partners across the network to improve the back-office systems, functions and supplier relationships that support the delivery of services to older people in a high quality, effective, efficient, and sustainable manner.

Click on the links below to find out about each project and take a look at our blog for regular updates.

If you would like any further information, or to share your experience or get involved, please contact us on

Please note: This site and the information it contains is for use by Age UK network Trustees, CEOs, Directors, and staff, and is not to be shared more widely.


Events & Demos

Please check back soon for more events and demos!

The Steering Group


Pam Creaven – Services and Partnership Affairs Director, Age UK, and Programme Sponsor and Chair

Michael Garrett – CE, Age UK Coventry and Warwickshire

Victoria Lloyd – CE, Age Cymru

Michele Jolly – CEO, Age UK Lincoln and South Lincolnshire

Richard Adams – Chairman, Age UK North Tyneside

Pam Davies – CEO, Age UK Hull

Dave Thorp – CEO, Age UK North, South and West Dorset

John Corbishley – Trustee, Age UK Northampton

Vince Gratrick – Director of IT, Age UK

Trevor Anderton – Head of Philanthropy and Public Sector Partnerships, Fundraising, Age UK

John Edwards – Head of I&A Strategy, Age UK

Mark Silver – Finance Manager, Age UK

Meet the Team

Alex Nobes – National Manager – Transformation

Alex has been with Age UK for five years, previously working on the Personalised Integrated Care Programme.  He is responsible for the Network Infrastructure Programme, alongside improving data and insight functions and service development projects in the Quality & Transformation Team.

Before working at Age UK, Alex worked in domiciliary care for learning and physical disabilities, and ran local services for Alzheimer’s Society.

Mel Oudshoorn – Programme Manager

Mel is a Programme Manager in the Quality and Transformation Team and is responsible for key projects within the Network Infrastructure programme.

She has worked with many local Age UK’s and Age Cymru’s across the country to identify the opportunities that have fed into this programme.

Prior to joining the Quality and Transformation team, she delivered strategic projects and crisis management for Age UK’s CEO’s office, and temporarily returned to this role for the Covid-19 crisis response programme.

Mel emigrated from Australia in 2016, where she worked at RSPCA South Australia in a diverse role supporting the CEO, contributing to the success of projects and fundraising events, and administering governance, legacies, policy and licencing (with the aid of furry friends walking across the keyboard).

Ingrid Merkel – Digital Project Manager

Ingrid Merkel is a Digital Project Manager in the Digital and Technology Team, overseeing the delivery of the Brand Partner Portal and Local Directory as well as other software and web projects.

Her work history includes developing the new website for the UK’s national research centre for Data Science and AI and digital projects and communications for other charities such as CARE International UK and advocacy foundation The Elders.

Karen Duberry – Project Support Officer

Karen provides support to the programme and delivery of projects.

She has supported teams to deliver banking and finance regulatory change transformation.  Karen has also worked for General Electric, Mental Health Services, and the Ministry of Health delivering front and back office business and patient care systems and managing day to day operations.  Karen hopes to contribute to services for older people by providing best practice project support.

Steve Billot – Third Party Consultant

Steve is an external consultant working with the Quality and Transformation team at Age UK. 

He was invited by the senior team at Age UK to help to understand the diverse way in which the network operates its support structures, accounts, HR, IT etc and to look for common ways in which they could all be improved.

His background was as a civil servant for 10 years then working in several accounting firms, both giving advice to clients and helping to run them as organisations.

He has helped review over 1,000 challenged businesses for Banks and other lenders, so understands first-hand the stress of both running one and how people react when their own organisation is challenged by the need to change.

He is a member of the Institute for Turnaround and has also lectured on the masters degree course on charity management at a leading London university for over 10 years. 

Contact Us

Got a question about our Network Infrastructure work? Click here to get in touch.


Check out the latest posts on our Infrastructure Blog!