Cost of Living – Enquiry Codes

We have received a lot of feedback from local Age UKs on cost-of-living issues, including how many older people are coming to you for support in this area, or how it is presented as a concern when older people are seeking support for other issues.

Information & Advice teams have told us that they would value a way to capture these enquiries. Collecting this data will also support Age UK to campaign and influence at a national level for additional support for older people affected by the cost of living crisis.

Changes

As a result, we have now updated the enquiry codes, and have added a new Tier 1 code.

25 – Cost of Living

There is also a Tier 2 code underneath this.

25A – Cost of Living, Energy

We have aimed to keep this as straightforward as possible for now. Please feedback to us any further suggestions. We will review the codes at the next quarter (Q4, January – March 2023).

What do you need to do?

Systems

For Information & Advice Teams using Charitylog, this will appear in your possible enquiry codes from 29 September. There is no further action required to ensure this code is available for use.

For Information & Advice Teams using Salesforce, this will appear in your possible enquiry codes from 1 October. No further action is required.

For Information & Advice Teams using alternative systems. You will need to add this into your own systems. We understand that for some Partners it will not be possible to do this immediately. If you have any concerns or questions, please contact localstatistics@ageuk.org.uk

Use of the New Code

The below is rough guidance, and we will look to refine this over the coming months as the code is used. We suggest using the code for cases where you feel it is appropriate.

The Tier 1 code (25 – Cost of Living) should be added to cases where the older person:

  • Expresses concern about the cost of living and their ability to pay bills, afford shopping or any other expenses
  • Identifies the cost-of-living crisis as a reason for their enquiry

The Tier 2 code (25A – Cost of Living, Energy)

  • Identifies energy prices as a reason for their enquiry
  • Expresses concern about energy prices
  • Will be unable to pay an energy bill without support

Questions and Feedback

If you have any questions or feedback please contact localstatistics@ageuk.org.uk

Funding Bulletin #25 – Updates on Public, Corporate, Trusts and Public Sector Funding | August 2022

The latest fundraising bulletin is now available for you to view below.

Welcome to the August funding bulletin. As it is August, there is not so much new funding news. Santander Foundation has launched a new grants fund to help people with digital and financial skills, and there is a reminder of ongoing opportunities highlighted in previous editions of the bulletin.

If you know of a colleague at your organisation who would like to receive this bulletin and other updates from Age UK in our e-newsletter Signpost, please share this sign up form with them. Thank you!

You can view or download the Bulletin below:

Funding Bulletin #24 – Updates on Public, Corporate, Trusts and Public Sector Funding | July 2022

The latest fundraising bulletin is now available for you to view below.

Welcome to the July funding bulletin! This edition includes details of the 2023 GSK IMPACT awards offering core funding and free training for charities, and a reminder of the ongoing grant funding opportunities for physical activity projects in local communities.

If you know of a colleague at your organisation who would like to receive this bulletin and other updates from Age UK in our e-newsletter Signpost, please share this sign up form with them. Thank you!

You can view or download the Bulletin below:

Funding Bulletin #23 – Updates on Public, Corporate, Trusts and Public Sector Funding | June 2022

The latest fundraising bulletin is now available for you to view below.

Welcome to the June funding bulletin! This edition includes a reminder of the new funding round for Age UK’s Warm Homes programme, together with ongoing grant funding opportunities for physical activity projects in local communities.

If you know of a colleague at your organisation who would like to receive this bulletin and other updates from Age UK in our e-newsletter Signpost, please share this sign up form with them. Thank you!

You can view or download the Bulletin below:


Stronger My Way | Physical Activity Resources

The Chartered Society of Physiotherapy has released a series of resources for organisations that support people living with health conditions to perform strengthening activities.

The Chartered Society of Physiotherapy has released resources to help organisations to support people living with health conditions to perform strengthening activities to help them to feel better and stay active. Organisations can access their evidence base, links to training and resources, and a forum to share information and experiences. Click here to view the resources.

Free webinar | Learn about Digi-Board – A new board evaluation tool

Digi-board are running a free webinar where you can learn more about Digi-Board and hear how the board and senior management team at Age UK Lancashire have used the platform.

Digi-Board provides tools to help charities to overcome the complexities of governance. They’re running a free webinar where you can learn more about Digi-Board and hear how the board and senior management team at Age UK Lancashire have used the platform. The webinar will take place on Tuesday 28 June from 11.00am to 12.00pm – read on for full details, or click here to book your place.

When resources, time and money are scarce, governance is often put on the back burner to be dealt with later. Yet, many charities have found that, if anything, the pandemic reinforced the idea that improving governance helps us all manage what we have more efficiently.

So what does it take to get to good governance in a time and cost effective way? And how do you evaluate the hard and soft drivers?

Digi-Board provides tools to help you address these challenges and overcome the complexities of governance – enabling you to assess your governance practices against the principles of the Charity Governance Code and other critical factors for good governance.

This free webinar will provide an opportunity for you to learn more about Digi-Board and hear how the board and senior management team at Age UK Lancashire and other charities took the bold step to use Digi-Board’s innovative digital approach to assess their governance effectiveness and learn how they identified what and where to improve.

Learn more about how they used data driven information, actionable insights and benchmarking to do things better to improve the overall effectiveness, performance and governance of the charity.

Speakers:

  • Helen Michaels CEO and Co-Founder – Digi-Board
  • Teri Stephenson CEO – Age UK Lancashire
  • David Burland Founder – dbassociates and Digi-Board associate consultant

Book your place

The webinar will take place on Tuesday 28 June from 11.00am to 12.00pm.

To register for a place, please click here.

Welcoming Age UK’s new CEO, Paul Farmer

Age UK is delighted to announce the appointment of our new CEO, Paul Farmer! Read on for a full introduction from our Chair Toby Strauss.

Age UK is delighted to announce the appointment of our new CEO, Paul Farmer! Paul joins us from Mind where he has been CEO for the past 16 years, and which has a similar network model to our own. Read on for a full introduction from our Chair Toby Strauss, including a message from Paul, which was shared with CEOs and Chairs yesterday afternoon.

Statement from Toby Strauss, Chair, Age UK:

I’m delighted to announce the appointment of our new CEO, Paul Farmer.

The Age UK Board of Trustees has carried out an extensive recruitment process for our new CEO. We’ve involved representatives from the AEA and our national partners in the process. Feedback from those sessions helped with the panel’s decision making and I’d like to thank everyone who was involved in that process.

Before I tell you more about Paul and his appointment, I would like to thank Tracey Bright for stepping in as interim during our search for a new CEO. Tracey has done a sterling job of leading the charity through a difficult period as the after-effects of Covid, and the cost of living squeeze have impacted our operations and of course our beneficiaries.

I am delighted to welcome Paul as our new CEO. Paul joins us from Mind where he has been CEO for the past 16 years. He has a strong background in leading mental health charities with previous management roles at Rethink and The Samaritans. Paul is a former Chair of the NHS England Independent Oversight and Advisory Group overseeing the mental health long term plan for the NHS in England and he’s currently a Commissioner at Historic England.

Paul brings a wealth of experience. He’s transformed Mind’s scale and impact and brought the issues surrounding mental health into the mainstream. Mind has a similar network model to Age UK, and Paul’s commitment to the needs of older people, puts him in good stead to lead Age UK through the next stages of our journey, at a time when the needs of our beneficiaries have never been more pressing.

“I’m incredibly pleased and honoured to be taking up the role of Chief Executive of Age UK. I have seen at first hand both the best and the worst of the way that older people are treated in our society, and I am looking forward to playing my part in improving the experiences of older people in the coming years. The pandemic has shown the huge challenges of social care, and the cost of living crisis will hit many older people.

Paul Farmer
Newly appointed CEO, Age UK

Age UK is part of a network which already provides so much help and support to older people, and people look to Age UK to stand side by side with older people to ensure they receive the support they deserve. I’m very much looking forward to meeting colleagues across the UK in the coming months.”

Paul Farmer, newly appointed CEO, Age UK

You can read the public statement Paul made yesterday afternoon here.

Paul is expecting to start in late October. Tracey will continue as Interim CEO until Paul joins us and will work alongside Paul to ensure a smooth handover. Paul is keen to meet with colleagues from the Age UK network and I am sure you will give him a warm welcome.

Best wishes,

Toby Strauss
Chair, Age UK Board of Trustees

Funding Bulletin #22– Updates on Public, Corporate, Trusts and Public Sector Funding | May 2022

The latest fundraising bulletin is now available for you to view below.

Welcome to the May funding bulletin! This edition includes details of an exciting new transport-based project addressing loneliness, together with new and ongoing grant funding opportunities for local Age UKs. We hope you find it useful.   

If you know of a colleague at your organisation who would like to receive this bulletin and other updates from Age UK in our e-newsletter Signpost, please share this sign up form with them. Thank you!

You can view or download the Bulletin below:


Fundraising Bulletin #21 – Updates on Public, Corporate, Trusts and Public Sector Funding | April 2022

The latest fundraising bulletin is now available for you to view below.

Welcome to the April funding bulletin! This edition includes details of the final round of grant funding for Age UK’s Dementia MCST Programme, together with an update on grant funding available during 2022 to support physical activity projects in local communities. There is also an update on the Levelling Up funding to be distributed across the UK. We hope you find it useful.

If you know of anyone at your organisation who would like to receive this bulletin and other updates from Age UK in our e-newsletter Signpost, please share this sign up form with them. Thank you!

You can view or download the Bulletin below:


Sources of Support for Local Partners – Latest Information for Spring 2022

Get help and support for your organisation via the latest edition of the Quality and Transformation Team’s Sources of Support document.

Navigating the ‘new normal’ can be difficult but Age UK’s Quality and Transformation Team can offer you support to tackle some of the challenges you face. In the latest edition of their “Sources of Support” guide there’s up-to-date insight on managing your organisation’s finances and you can also find out more about Age UK’s e-Learning platform along with other resources that can help support staff development.

The guide draws together a range of useful resources which can either be accessed directly (via this site, The Loop or through external organisations) or by contacting your Regional Link (contact details for Regional Links are listed in the guide). 

We want this guide to be as useful as possible, so please let us know if you have found it helpful or if you have any questions, comments or concerns please email partnership@ageuk.org.uk.

The full guide can be viewed or downloaded below: