PIR for Q2 of 2022/23 now available for completion!

The form for the second Quarterly PIR of 2022/23 is now available for you to complete ahead of the 2nd November deadline.

This is to let you know that the latest Partner Information Return (PIR) is now available for completion here. This covers the period between 1st July and 30th September 2022, Quarter 2 of 2022/2023. The deadline for completion is the 2nd November 2022. Find out full details below, including the link to the data report from Q1 of 2022/23.

The reference copy and the data transparency statement for this PIR can be viewed below:

Word Doc Reference Copy:

Data Transparency Statement:

Data Report for Q1 2022/23

A big thank you to all 99 Partners who completed the PIR for Quarter 1 of 2022/23 – this is the most returns we have received for the last five quarters!

You can find the full data report of your responses here.

Why the Partner Information Return Matters

The PIR is used to enhance Age UK’s knowledge of the Network, so that we can display our collective strength in media, fundraising, and influencing opportunities.

The more returns we receive, the more powerful and useful the data we can display when talking to funders over the winter, demonstrating the breadth of the Age UK Network’s work with older people.

If you have any questions or feedback please email localstatistics@ageuk.org.uk. Thank you as always for taking the time to complete the Partner Information Return.

Cost of Living – Enquiry Codes

We have received a lot of feedback from local Age UKs on cost-of-living issues, including how many older people are coming to you for support in this area, or how it is presented as a concern when older people are seeking support for other issues.

Information & Advice teams have told us that they would value a way to capture these enquiries. Collecting this data will also support Age UK to campaign and influence at a national level for additional support for older people affected by the cost of living crisis.


As a result, we have now updated the enquiry codes, and have added a new Tier 1 code.

25 – Cost of Living

There is also a Tier 2 code underneath this.

25A – Cost of Living, Energy

We have aimed to keep this as straightforward as possible for now. Please feedback to us any further suggestions. We will review the codes at the next quarter (Q4, January – March 2023).

What do you need to do?


For Information & Advice Teams using Charitylog, this will appear in your possible enquiry codes from 29 September. There is no further action required to ensure this code is available for use.

For Information & Advice Teams using Salesforce, this will appear in your possible enquiry codes from 1 October. No further action is required.

For Information & Advice Teams using alternative systems. You will need to add this into your own systems. We understand that for some Partners it will not be possible to do this immediately. If you have any concerns or questions, please contact localstatistics@ageuk.org.uk

Use of the New Code

The below is rough guidance, and we will look to refine this over the coming months as the code is used. We suggest using the code for cases where you feel it is appropriate.

The Tier 1 code (25 – Cost of Living) should be added to cases where the older person:

  • Expresses concern about the cost of living and their ability to pay bills, afford shopping or any other expenses
  • Identifies the cost-of-living crisis as a reason for their enquiry

The Tier 2 code (25A – Cost of Living, Energy)

  • Identifies energy prices as a reason for their enquiry
  • Expresses concern about energy prices
  • Will be unable to pay an energy bill without support

Questions and Feedback

If you have any questions or feedback please contact localstatistics@ageuk.org.uk

Older people’s views on the ongoing impact of Covid on the delivery of Age UK Services 

Highlights of the conversations Age UK has had with older people on their Services Sounding Board about their feelings on face-to-face services.

In recent months, the data and feedback we have collected from local Age UKs has indicated that there remains some reluctance on the part of older people to engage in face-to-face interaction, either in their home or at another venue. In light of this, we spoke to the Age UK Services Sounding Board about this issue to gather their views and help inform our next steps. You can view the highlights of this conversation below.

The Services Sounding Board is a group of older people, from different locations across England, who represent seldom-heard voices (for example carers, people from a range of ethnic minority groups, people with disabilities, people whose first language is not English).

The conversation at the Sounding Board provided useful insight, a few highlights summarised below: 

  • Many older people have lost confidence and remain concerned about the risks around Covid. One person said “fear can easily become a habit”.
  • People think more carefully before leaving the house. Following Covid, they realise what is possible without needing to go out so, if it isn’t essential, they may choose not to.
  • For some people, there is a reluctance to use public transport and risk being exposed to Covid, but for those who don’t have a car, it is more difficult to get out and about.
  • There was no consensus from the group as to what steps in relation to Covid should or shouldn’t be taken in order to keep people safe. For example, some people stated that use of hand sanitiser is essential, others felt it was useful in general hygiene but has minimal impact on the spread of Covid.
  • Where services are taking steps to keep people safe from Covid, they should ensure this is clear so people know in advance of coming along to any activity.  
  • Messaging could come from the facilitator of the relevant service/activity to demonstrate a personal awareness of the issues.
  • The group felt that there is a lack of clear messaging about how to stay safe. Many people have remained mindful of the “stay at home” message, which has remained one clear way to protect yourself. The mixed messages about other aspects of Covid safety have led to confusion and caution as a result. 

The feedback from the group has been shared with the Age UK Content team and Age UK’s Covid information and messaging will be reviewed as a result. We hope that the feedback above is useful for in considering any steps that can be taken to encourage older people to access services in-person (where this is beneficial for them).  

If you have any additional feedback or comments, or would like to discuss this further, please contact Alison Ingram – alison.ingram@ageuk.org.uk.  

Funding Bulletin #25 – Updates on Public, Corporate, Trusts and Public Sector Funding | August 2022

The latest fundraising bulletin is now available for you to view below.

Welcome to the August funding bulletin. As it is August, there is not so much new funding news. Santander Foundation has launched a new grants fund to help people with digital and financial skills, and there is a reminder of ongoing opportunities highlighted in previous editions of the bulletin.

If you know of a colleague at your organisation who would like to receive this bulletin and other updates from Age UK in our e-newsletter Signpost, please share this sign up form with them. Thank you!

You can view or download the Bulletin below:

Impact of Covid-19 on Older People – 4th wave research report & fact sheet

Age UK’s Health Influencing Team have shared the report, presentation, and polling data for the fourth wave of their research into the impact of Covid-19 on older people.

The Health Influencing team are pleased to share the fourth wave of research into the impact of Covid-19 on older people. The latest research, conducted in March and April 2022, has shown a slight improvement across many areas of life, but nowhere near as much as we would have expected or liked to see. View the full research report, along with slides and the polling stats, below.

Please note that the results from our research have not been published yet by Age UK, so we request that these are only used for bids and presentations to aide local health and care system influencing, not local media or for open publication. If you have any questions, please contact Healthinfluencing@ageuk.org.uk.

Access the report, the slides, and the polling stats:

View the 1st, 2nd, & 3rd waves of research:

Get in touch!

If you have any questions, please contact Healthinfluencing@ageuk.org.uk.

Press Release: Age UK’s open letter to the candidates for Prime Minister

Age UK has written to both candidates for Prime Minister to share the findings from a recent survey of older people’s priorities. Read the full press release here.

Age UK recently surveyed people aged 65+ to find out their priorities for our next Prime Minister, with the cost of living crisis emerging as their top priority. Age UK’s latest press release includes a letter to both candidates for Prime Minister calling on them to commit to firm action on tackling the worsening shortfalls in funding and personnel undermining both the NHS and social care.

So far, this story has been published in the Daily Mirror and the Daily Express this morning and you can read the full press release on the loop here.

If you have any problems accessing the loop, please email theloop@ageuk.org.uk.

Upcoming Live Longer Better Event – Save the date: 19th October 2022

Save the date for the first in-person Live Longer Better national event on Wednesday 19th October from 11:00-16:00!

All Age UKs are invited to join the first in-person Live Longer Better national event where the programme will reaffirm its collective mission. The event will take place on Wednesday 19th October 2022 from 11.00 to 16.00. Please save the date and Live Longer Better will be in touch soon to announce the location, full schedule, and registration link.

Live Longer Better shared the following update:

Join us for our first IN-PERSON Live Longer Better national event where we will reaffirm our collective mission and how we describe it.

The Four Rs:

Reconditioning: restoring ability lost not only during lockdown but with decades of existing in the modern environment, dominated by the car, the sofa, the TV, the computer and the desk job.

Rejuvenation: aiming to get as able as one was five or even ten years before – Drop a Decade!

Risk reduction: preventing, delaying, slowing down and even reversing the risk of dementia, and frailty.

Revolution: the continuing need to move from fear of population ageing to the celebration of healthy longevity and this requires a cultural revolution, which means we need to rewire the brains of not only older people but also…

  • Friends and relatives
  • Health and social care professionals
  • The general public
  • The press

What does this mean?

This means we have to start where each of these groups are at present and then create new ways of thinking (e.g. health and social care need to see our work not only as good for older people, but good for them as a means of reducing the need and demand for health and social care.) This is an opportunity to come together in person to challenge, discuss and explore what we can and must do, to really address the Four Rs. This event will include visionary insights, case spotlights and the compelling evidence, sharing some excellent presentations from expert speakers including of course Sir Muir Gray, whilst also enabling the much missed truly interactive and networking sessions. 

An event with a difference – time for a cultural change!

Our virtual LLB National Events have proved extremely popular – over 2,000 delegates have attended our last 8 events with cross sector representation including local authorities, Age UK, NHS, Care Homes, Leisure Trusts and various voluntary and community sector partners. Feedback given by delegates confirmed that the events fully met their expectations.

Please hold the Date until Registration is open – we will be in touch soon when the registration link is live.

Event location and further programme details will be circulated nearer the event.

This Live Longer Better collaboration between Sir Muir Gray, Optimal Ageing Associates and Active Partnerships provides a unique combination of skills and resources, bringing together the cultures of coaching and health. We look forward to sharing some excellent presentations and speakers around the Live Longer Better work.

Funding Bulletin #24 – Updates on Public, Corporate, Trusts and Public Sector Funding | July 2022

The latest fundraising bulletin is now available for you to view below.

Welcome to the July funding bulletin! This edition includes details of the 2023 GSK IMPACT awards offering core funding and free training for charities, and a reminder of the ongoing grant funding opportunities for physical activity projects in local communities.

If you know of a colleague at your organisation who would like to receive this bulletin and other updates from Age UK in our e-newsletter Signpost, please share this sign up form with them. Thank you!

You can view or download the Bulletin below:

Age UK Campaigns Calendar – Third Quarter 2022

The latest Age UK campaigns calendar is now available! It contains details on the influencing work Age UK will be focusing on in the third quarter of 2022 – including how you can get involved.

The latest Age UK campaigns calendar is now available below! Covering national influencing activity by Age UK and upcoming awareness campaigns across July – September, this edition includes details of our upcoming work on social care reforms, the cost of living, and some key legislation and policy changes coming from the Government.

Please note: much of this iteration of the Campaigns Calendar was written before the Prime Minister resigned and the contest for the new leadership of the Conservative party began. As such, these timings are subject to change. Please keep an eye on the daily Signpost emails for updates on our Campaigns and Influencing activity. If you would like to sign up for Signpost emails please use this form.

If you have any questions about our upcoming campaigning and influencing, or if you have any suggestions for future editions of the campaigns calendar, please get in touch with Luke Pilot: luke.pilot@ageuk.org.uk.

The Calendar is available to view and download below. We’ll also host in on our Campaigns Hub here.

Upcoming Press Release: Claiming Pension Credit

View the latest press release on Pension Credit from Age UK, which is embargoed until Wednesday 27th July.

Age UK’s Media Team have prepared a press release to encourage older people to claim Pension Credit before 18th August in order to qualify for the Government’s first cost of living payment. This release is embargoed until Wednesday 27th July, but we wanted to share it with you before it is sent to the media tomorrow, so you can view it on the loop here. If you have any problems accessing the loop, please email theloop@ageuk.org.uk.