December Finance Network Meeting – Book your place!

Book your place at the next Finance Network Meeting on December 15th from 11:00 – 12:30. This session will focus on “Charity Legal Structures”.

The next Finance Network Meeting will take place on December 15th from 11:00 – 12:30 and the key session will be “Charity Legal Structures”. The presenter will be Nick Vaughan, of Paris Smith LLP who has been a volunteer consultant with Cranfield Trust since early 2020. To book your place, and / or to subsequently receive a copy of the recording of the event and the slides, please email with: your name and role title; the name of the Brand Partner you are representing; and the email address to which the follow-up material should be sent. Read on to find out all about the meeting, along with a save the date for January’s meeting.

Over the past 18 months, the Financial Governance Team have discussed charity legal structures with several local Age UKs, following a number of questions raised by partners. So, whether you are looking at changing your business model or want to sense-check that your governance structures are appropriate and fit for purpose as we move towards the next financial year, this will be a very useful session to attend.

The following topic areas will be included:

  • Use of Subsidiary Companies for non-primary purpose trading, and consideration of their use for primary purpose trading also
  • Risk considerations – the avoidance of risk to charity assets
  • Independent governance (not all the charity trustees are directors of the subsidiary, and vice versa)
  • Financing aspects – start-up funding; working capital; investment / loans (from the parent charity)
  • Shared premises / staff / facilities – cross-charging / management charges
  • Use of charity logo by subsidiary companies

To book your place, and / or to subsequently receive a copy of the recording of the event and the slides, please email with: your name and role title; the name of the Brand Partner you are representing; and the email address to which the follow-up material should be sent. Read on to find out all about the meeting.

January Finance Network Meeting – Save the Date

With lots of staff set to take leave over the next few weeks, we wanted to flag that the January Finance Network meeting will take place on 19th January 2022 from 11:00 – 12:30. Nick Wilkie, former charity chief executive, government policy adviser and visiting lecturer at The Centre for Charity Effectiveness, will present on the primary topic: Big Plans, Strategy and Business Models.

Nick will share his personal perspectives on leading and landing strategy. Sharing experience not expertise, failure more than triumph, he will reflect broadly across the subject including:

  • making sure everyone in the organisation knows where true north is;
  • knowing who the beneficiaries really are;
  • ensuring all decision-makers properly understand the balance sheet and business model;
  • why things go wrong and how they might get fixed.

This session is primarily aimed at CEOs, although FDs and trustees will be more than welcome, as ever.

Please save the date in your diaries now, as this promises to be a great session.

New Charity Commission Guidance on Safeguarding

The Charity Commission has revised two safeguarding guidance documents. Find them both below along with some additional information on safeguarding policy and procedures.

Last week, the Charity Commission published two revised guidance documents to support charities and trustees to consider the actions they need to take to safeguard people and protect them from harm. Links to the two documents are below, along with a benchmarking template that you can use if you wish. There is also additional guidance on the role of a Caldicott Guardian as well as further information on safeguarding policy and procedures.

The two revised documents from the Charity Commission are:

We have taken the recommendations from this document and created the attached ‘benchmarking template’. Age UK has used this to consider where we are against the recommendations; identify priority actions; and reassure Trustees about our work in this area. You may want to use this template to complete a similar exercise for your organisation.

Caldicott Guardian Guidance

If you receive funding from the NHS, a Local Authority or other public body to deliver health, care or carer support programmes of work, you may need to appoint a Caldicott Guardian.

A Caldicott Guardian is the conscience of an organisation, their role is to keep people’s data safe and to help guide decision making in relation to the way private, confidential information about patients and service users is used.

The attached guidance below provides further information about which organisations must appoint a Caldicott Guardian, any organisation that the guidance applies to is encouraged to be compliant by 2023.

An e-learning module on the role of the Caldicott Guardian has been created and can be accessed via this link. You should be able to access this for free if you provide services on behalf of the NHS. Most Local Authorities will also provide training for Caldicott Guardians.

Safeguarding Policy and Procedures

Following a recent audit of some local partner safeguarding policies and procedures, it was found that some did not reflect best practice or most up-to-date legislation.

All policies and procedures should:

• Reflect the Care Act 2014 rather than No Secrets (2000), this includes the definitions and language within the documents. For example, the term ‘vulnerable adult’ should be replaced with the term ‘adult at risk’ and the definition of an adult at risk should be taken from the Care Act.
• Include all 10 types of abuse and neglect
• Make reference to making safeguarding personal and the importance of listening to the voice and opinion of the adult at risk.
• Refer to the local authority processes and procedures.
• Include information on safer recruitment or refer to related policies such as DBS and recruitment policies.
• Include information on how to support with wider issues as listed by the Charity Commission such as bullying and harassment or include links to specific policies on these themes.

The SCIE website has useful information or if you would like some assistance with reviewing and updating your policy and procedures, please contact me by emailing

Sources of Support for Local Partners – Latest Information

Age UK’s Quality & Transformation Team have shared an updated sources of support guide for Autumn/Winter 2021-22. Find out full details below.

As we face another challenging winter, the Quality and Transformation team wanted to remind local partners of the help and support that is still available to you. The team have updated the guide below which draws together a range of useful resources which can either be accessed directly (via this site, The Loop or through external organisations) or by contacting your Regional Link. Contact details for Regional Links are listed in the guide but if you have any questions, comments or concerns please email

The full guide can be viewed or downloaded below:

New Updates on the Network Infrastructure Hub! 

Check out the latest updates to our infrastructure work on the Network Infrastructure Hub.

Check out the latest updates on the Network Infrastructure Programme, including: upcoming Charitylog user group sessions and the recently updated user guide; progress and plans for the implementation and development of the Salesforce solution; and the next TES Customer Day for the Microsoft Dynamics Business Central 365 finance system.

Maintenance Work on The Loop – Wednesday 1st December

The loop will be down for maintenance on Wednesday 1st December. Find out full details.

This is to let you know that Age UK’s Digital and Technology Team will be doing some essential maintenance work on The Loop, which will means it will be briefly out of action on Wednesday 1st December 2021, between 19:30 to 21:30. If you usually have the ability to edit content on the loop, you will not be able to do so at any point on Wednesday. Find out full details below.

What is happening?

Essential maintenance work is taking place on The Loop on Wednesday 1st December 2021, between 19:30 to 21:30.

When is it happening?

Wednesday 1st December 2021, between 19:30 to 21:30.

How will I be impacted?

The Loop will not be accessible during the times specified above and you will not be able to edit content at any point on Wednesday if you usually have access to do so.

Thank you for your patience – The Digital & Technology Team

How to get involved with our new “Cost of Cold” Campaign!

We’ve launched our new “Cost of Cold” campaign to persuade the Government to provide extra support to those who will struggle with energy bills over the coming months.

With the cold weather setting in, rising energy prices will leave millions of people unable to afford to stay warm this winter. We’ve launched our new “Cost of Cold” campaign to persuade the Government to provide extra support to those who will struggle with energy bills over the coming months – click here to view our press release about the campaign. We would be very grateful for your help to make sure older people’s health is protected this winter. We will be mailing you a local campaign pack soon and you can find below some digital actions you can take if you have time.

The campaign launched on Friday 26th November and we have already launched an action asking supporters to email their MP. Will you help us encourage your supporters to write to their MPs too?

If you have any questions about the campaign, please contact

Writing to your MP

You can write to your MP here and share the following link with your supporters: There is some suggested wording for sharing the link on social media below.

Sharing the Campaign on Social Media

If you have time, please share the action online with the hashtag #CostofCold. You can find some suggested wording for Twitter and Facebook posts below for you to use if you wish.


Surging energy prices mean too many older people are facing the impossible choice of eating or turning their heating on this winter.

No one should be put in this position.

📝 Ask your MP to support urgent funding to stop people going cold: #CostofCold


Rising energy bills mean hundreds of thousands of older people on low incomes are struggling to keep warm right now.

We still have time to change this. Higher levels of fuel poverty this winter aren’t inevitable.

✉️ Ask your MP to take action #CostofCold


Cold homes are preventable.

Providing a one-off payment of £50 to everyone eligible for Cold Weather Payments is just one way the Government could make a difference now.

Write to your MP to make sure they’re fighting to end to fuel poverty:


Christmas Fundraising Campaign – Campaign Assets now live on Brand Hub

The campaign assets for this year’s Christmas Fundraising Campaign are now available on Brand Hub! Find full details here.

Following on from our recent update about our Christmas Fundraising Campaign, the first batch of Christmas assets are now available on Brand Hub to help you promote your Christmas campaigns on social media. If you click into ‘Assets’ they are right at the top. You will see three different versions of wording for social media, as well as images that are the correct dimensions for those channels.

Last year, you may remember that we adapted our campaign messaging to reflect the increased level of need, with the campaign line ‘Now more than ever, no one should have no one’. This year, we have a new campaign proposition asking supporters to ‘Make Christmas a little brighter for a lonely older person’. Full details can be found here.

A reminder of what you’ll see and where of Age UK’s national campaign

Online: We will be launching an integrated fundraising and brand campaign across our social channels which you may see on Facebook and Instagram, as well as testing new channels such as YouTube and Online Display to really make our campaign as digital first as possible. When streaming TV on digital channels you may also see some videos of Age UK storytellers.

Offline: We have inserts, door drops, partially addressed mail and our Warm Appeal all launching in November. As usual, we will have some PR activity around Christmas and be looking at ways we can involve our celebrity ambassadors to generate coverage and amplify our campaign.

The campaign will be driven by the experiences of real people who have been supported by Age UK’s national Telephone Friendship Services who have been kind enough to share their stories. Our lead storyteller is Terry, who you will see on the majority of our creative, and our two supporting storytellers are Connie and Michael.  All three of them will feature heavily across our digital channels, as well as in print. We are so grateful to them all for sharing their stories with us to help support the Christmas campaign.

Useful contacts 

We’d love it if you’d like to get involved in the campaign this year.  If you have any questions, please find some useful contacts below:

“We Are Undefeatable” charities release “Make Your Move” video series

The charities behind the “We Are Undefeatable” campaign have produced a set of videos aimed at people living with long term conditions, to support them to be more active.

The Richmond Group of Charities’ physical activity coalition – Movement for All – has developed a new physical activity DVD/online video series “Make Your Move”, which is aimed at people living with multiple long term health conditions. Working with the wider partnership behind the award-winning “We Are Undefeatable” campaign and a team of expert instructors, the sessions have been specially designed for people who may experience symptoms such as fatigue, pain, stiffness and low mood. Find out all about the campaign below, including how you can access the videos and some assets to help to spread the word.

The series – Make Your Move – aims to support people to be active at home and is available on DVD and on YouTube. The charities involved hope the DVD and online videos will motivate people to be active in a way that works for them, using simple and varied instructed activities that are designed to improve strength, balance, coordination and energy and reduce stress, and are suitable for a variety of activity levels. The project is supported by National Lottery funding from Sport England.

What Video Sessions are Available?

There are 6 different physical activity sessions, each around 15 minutes long with a chance to take pauses throughout, and no specialist equipment needed.  The sessions are:

  1. Dance with Anne
  2. Energy with Alex
  3. Balance with Sandra
  4. Strength with Alex
  5. Boxing with Michelle
  6. Mindfulness with Sandra

Each one can be tried independently of the others, in any order. No experience or knowledge of a specific activity is needed.

Developed by experienced instructors, the videos offer three different ways of doing the exercises – from a chair, assisted and standing, and have an introduction from Dr Andrew Boyd, GP and Clinical Champion for Physical Activity.    

They focus on ensuring the audience are being mindful of the day-to-day fluctuations in symptoms and therefore their ability to perform the activities. The sessions are accompanied by appropriate safety messages, instructions and signposting to more information and support. 

How to get involved

If you have time and would like to spread the word about the series, you can find a full suite of assets for you to use below, including social media cuts, key messages, newsletter copy and images:

Click here to view all promotion assets for the campaign 

What you can do:

  • Use the hashtag #MakeYourMove along with #WeAreUndefeatable to share the social media assets linked above on any channels
  • Look out for posts from @weareundefeatable and share them too
  • Send out the video content to your audiences via any channel 

Thank you! Movement for All are very grateful for any support in launching these videos.


If you have any questions, or would like to order copies of the Make Your Move DVD, please contact

Want to learn more about the introduction of ICSs from April 2022?

A reminder that Age UK’s Health Influencing Team are hosting a webinar titled “What’s next for the health and care system?” on Wednesday 1st December.

A quick reminder that the Age UK Health Influencing team would like to invite all Brand Partners to ‘What’s next for the health and care system?’ the latest part of their ongoing webinar series. This webinar, which will be held on the 1st December 2021 at 10am-11.30am, is exclusively for the Age UK Network and will provide further details on the introduction of Integrated Care Systems, including how you can interact with the new system. It is aimed at all staff and volunteers within the Age UK network, so please share with anyone who is interested. To book your place, please contact, or read on for further details.

This webinar will follow on from a previous session (which can be viewed here) where we introduced the changes to the Health and Care System outlined in the Government’s White Paper.

This session will provide an update as to where we are with the proposed changes, what that means for older people, your local system, and the local VCSE sector, including practical examples of where Brand Partners are already engaged with their ICS system.

We are delighted to welcome the following speakers to the session:

  • Roger Davidson, Director of System Partnerships and ICS Development at NHS England and Improvement
  • Chris Naylor, Senior Fellow in Health Policy at The King’s Fund
  • Julian Lloyd, CEO at Age UK Hillingdon, Harrow and Brent
  • Jess Millwood, CEO at Age UK Kensington & Chelsea

The session will include a panel discussion at the end, where we will encourage attendees to ask any questions you may have to our speakers. If you would like to attend the webinar please contact

If you would like to submit a panel question or topic of discussion in advance, please make us aware of this when registering. For those who are unable to attend on the day, the session will be recorded and sent round to the network.

If you would like to attend the webinar please contact

Age UK Network News Roundup – 26/11/21

Take a look at the latest weekly roundup of news from across the Age UK Network.

Welcome to the latest Network News Roundup! In this edition you can read all about Age UK Sheffield being shortlisted for the Sheffield Business Awards – congratulations! There’s also the usual list of open roles across the Network, including three new vacancies at Age UK Hillingdon, Harrow & Brent. If you have a story from your organisation that you would like us to share with the Network, such as recent events, campaigns, or awards, please let us know at and we’ll add it to this roundup!

Age UK Sheffield Shortlisted in the 2021 Sheffield Business Awards

Age UK Sheffield have been shortlisted in the Social Impact category in the 2021 Sheffield Business Awards!

The charity is in the final four of the Social Impact category alongside Sheffield Churches Council for Community Care, Sheffield Futures, and Sheffield United Community Foundation. Age UK Sheffield were shortlisted for their work over the last 18 months, which included delivering 3,298 essential food parcels to older people who were shielding from Covid-19 and providing casework to 3,879 older people in Sheffield.

Congratulations and good luck to Age UK Sheffield!

Find out full details on the Age UK Sheffield website.

Three vacancies at Age UK Hillingdon, Harrow & Brent

Age UK Hillingdon, Harrow and Brent currently have three open roles available. They’re seeking: a Hospital Discharge Service Coordinator, a Hospital Support Worker, and a Help at Home Assistant. This is an exciting time to join Age UK Hillingdon, Harrow and Brent with the launch of their new charity strategy. 

Full details can be found on the Age UK Hillingdon, Harrow and Brent website.

Six open roles at Age UK Sheffield

Age UK Sheffield is currently looking to fill six vacancies, including Facilities Manager for their exciting new Lottery-funded facilities in Hillsborough Park in 2022. They are also seeking Independent Living Co-ordinators, a Marketing Co-ordinator, and staff for several other positions too.

Find out full details on the Age UK Sheffield website.

Administration Officer (Support Services) Role at Age UK Somerset

Age UK Somerset are seeking an Administration Officer within their Support Service function. The Administration Officer will play a key role in administering, monitoring, and reporting on a range of elements that include Personnel, Governance, Quality and Health & Safety. 

Full details can be found on the Age UK Somerset website.

Closing Date: Monday 29th November

Empowered Carers Facilitator at Age UK Salford

The Empowered team at Age UK Salford are looking for an experienced and qualified Talking Therapist, Counsellor or Coach with a professional qualification in health and social care and previous experience of working with people living with dementia. The Empowered Carers service offers free online support to provide carers in Salford with practical advice to support them and their loved ones and help cope with the realities of living with dementia. 

Find out more on the Age UK Salford website.

Closing date: Friday 3rd December

Several open roles at Age UK West Sussex, Brighton and Hove

Age UK West Sussex, Brighton and Hove supports thousands of local older people every year, offering activities, events, support services and information. The charity currently has several open roles available, including: Bank Crisis Carer, Home Helpers, Handypeople and more.

View full details on the Age UK West Sussex, Brighton and Hove website.

Age UK Herefordshire & Worcestershire seeking a new trustee

Age UK H&W are also looking for experienced and knowledgeable trustees to join their board of trustees. The role is essentially strategic, focussing on the overall direction and performance of the organisation.

Find out more on the Age UK H&W website.

Finance Trustee Role at Age UK Nottingham & Nottinghamshire

Age UK Nottingham & Nottinghamshire are seeking a Finance Trustee to join their Board. The Trustees have independent control over, and legal responsibility for, the charity’s management and administration, and the role of the Finance Trustee is to maintain an overview of the charity’s affairs, ensuring its financial viability and ensuring that proper financial records and procedures are maintained.

A full recruitment pack can be downloaded below. Any expressions of interest or requests for application forms should be sent to

Get in touch!

If you have a story from your organisation that you would like us to share with the Network, please let us know at

You can also view a full list of open roles across the network here.