Cost Recovery Workshop for Service Managers – 21st July

Age UK’s Financial Governance Team has been providing support to CEOs and Boards through their Finance Network Meetings. They are now hosting a workshop just for Service Managers on 21st July. Find out full details below.

Age UK’s Financial Governance Team has organised a cost recovery workshop specifically for Service Managers. This workshop will take place on Teams on Thursday 21st July from 11am – 12pm. Find out full details, including how to book your place, below. Please share this update with anyone who has the responsibility for delivering your organisation’s services, so that they can attend.

Age UK’s Financial Governance team has long-supported CEOs, senior Finance staff and trustees of Brand Partners in a wide range of financial governance and management matters, with feedback displaying that these contributions have been well-received.

However, an understanding of some key finance issues amongst other managers within across the Network is equally important. With that in mind, the Financial Governance Team has organised a workshop specifically for Service Managers – i.e. those who have the responsibility for delivering your organisation’s services. That said, if other senior staff or trustees wish to attend, you will be very welcome.

About the Workshop

When a charity is invited to tender to provide a service for its beneficiaries, or when the organisation is considering making changes to an existing charged-for service or applying for grant funding, it is important that the Manager responsible for delivering that service is aware of what it will cost the charity to provide it. It’s equally important for the Service Manager to know that the funds required will be sufficient to cover the costs involved and allow for unforeseen contingencies and a surplus.

As it is always good practice for Managers to continually look for ways to improve both the efficiency and cost-effectiveness of service delivery, it is important to have a full understanding of the financial basis of the service, so that good practice can be applied.

This workshop will take Service Managers through the basic financial considerations required to accurately cost and price a service so that together with Finance colleagues and other managers, they will feel confident that the application for grant funding or a proposed charge to users, will be fair and transparent, and that the provision of that service will represent a good use of the charity’s assets.

Book your place

This workshop will take place on Thursday 21st July, via Teams, will run from 11:00 to 12:00. It will take no longer than an hour and this will allow time for questions and answers. Please encourage your Service Managers and other colleagues who you feel would benefit from attending, to register by emailing John Fox ( so that an invitation to join the workshop can be sent.

We intend to record the event and then to make the recording, and the supporting slide deck, available to the wider network as a Webinar which staff can view at a time convenient to them. However, attendance at a live, interactive event will always provide greater value.

By tailoring a workshop specifically for Service Managers, this is an experimental departure from our normal support approach to Brand Partners. Our aim is to raise awareness and understanding of Full Cost Recovery principles, why this is important, especially in the current challenging operating environment, and to demonstrate how it adds real value for all concerned across your organisations.

Author: ageukcomms

Age UK

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