We’re pleased to publish the Age UK Digital Inclusion Support Service Specification. This specification provides guidance and direction for the implementation of a new (or the development of an existing) Digital Inclusion support service model. It is designed to help Partners identify and understand the key activities and processes that need to be undertaken in relation to a Digital Inclusion support service, to ensure that it is of a high quality and can be delivered safely, effectively, and sustainably. It is one possible service specification and is not designed to exclude all other models and specifications.
Insights gathered from both the Digital Inclusion Service Development Group and Community of Interest, alongside Age UK’s learnings from the delivery of grant funded programmes, fed into the development of the Digital Inclusion Service Specification.
The Digital Inclusion Service Development Group and Community of Interest were set up in October 2020 in response to an increased interest in, and demand for, guidance regarding the delivery of Digital Inclusion support services across the Age UK Network. The groups met between November 2020 – January 2021 to understand how the Network defines digital inclusion services, and the needs of the Network to ensure effective repurposing and development of digital inclusion services moving forward.
If you are interested in joining the continued conversation about Digital Inclusion, you can also join the Age UK Digital Inclusion Network by getting in touch at firstname.lastname@example.org
If you have any questions about the Digital Inclusion Service Specification, please email email@example.com
Click below to download the Age UK Digital Inclusion Support Service Specification: