Helping older people get the right information and advice

Thank you to everyone who completed our survey back in April to tell us about changes to your I&A service in the light of Covid-19. Some of this information is now out of date, so we have contacted our primary I&A service contact for your organisation to ask for their help in updating their response.

Back in April, we asked your organisations to complete our short online survey to tell us about changes to your I&A service in the light of Covid-19. The information you shared has been invaluable to our national Advice Line colleagues – enabling them to signpost enquiries about local services appropriately to you. Thank you to everyone who submitted a survey.

Three months on and our Advice Line colleagues are finding some of this information is now out of date. We’ve therefore contacted our primary I&A service contact for your organisation, asking if they could take 5 minutes to update us on how your I&A service is currently operating.

If your I&A team is unable to complete the survey directly, please can you arrange for someone to complete it on their behalf here.

You can come back to your response at any time to advise of any further changes to your I&A service. You just need to follow the same link, using the same device and web browser.

Services Survey

Please don’t forget to review and keep up to date your wider Services Survey response to ensure we signpost people appropriately to ALL your services. To access your existing survey response and update on the changed status of any service, open this link from the same browser and device as used previously.

Once completed, we can also turn your Services Survey responses into a content block for your website – saving you time and effort in updating this too. Email partner.content@ageuk.org.uk to request the code and simple instructions to add the information to your website.

If you have any questions regarding either of these surveys, please contact covid-19enquiryline@ageuk.org.uk.

Author: ageukcomms

Age UK

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